Prime Synergy Solutions

Prime Synergy Solutions Who We Are

Prime Synergy Solutions began in 2011 as a virtual staffing agency on Upwork (formerly oDesk) under the name Interactive Global Partners Unlimited.

We are your trusted global support outsourcing partner delivering reliable, scalable, and results-driven telemarketing, eCommerce, administrative, and customer support solutions. We specialized in telemarketing, appointment setting, and customer service support. By 2013, we expanded into virtual assistant services for real estate, lead generation, data entry, and e-commerce. In 2015, CEO Mr. Primark Junrei S. Roxas officially founded Prime Synergy Solutions. For over 14 years, we've built a strong, reliable team based in Cagayan de Oro and Iligan City, Philippines delivering exceptional customer service and support. Our Goal
To create meaningful job opportunities and contribute to community development by empowering skilled professionals. Our Mission
To deliver client-focused services grounded in commitment, quality, and values. Our Vision
To be the most reliable, prompt, and efficient customer support provider. What We Offer

Voice Services:

Inbound/Outbound Support

Customer Service & Technical Support

Telemarketing & Telesales

Email Services:

Inquiry Response & Order Processing

Email Management

Virtual Assistance:

Data Entry, Real Estate Support

Call Answering, Chat Support, QA

Article Writing

Data Services:

Data Mining & Management

Why Choose Us? We’re passionate about quality work and dedicated service. With over 14 years of experience in customer service, sales, and marketing, we offer:

Skilled, trainable agents

Dedicated team leaders

Transparent communication

Customizable staffing for your needs

Prime Synergy Solutions—Where passion meets performance.

22/09/2026

A PSS Once upon a time…. A DECISION IS A COMMITMENT — AND TIME MATTERS.

For everyone currently looking for a job, please take time to read and understand the job post before applying.

Check the position, schedule, location, requirements, responsibilities, and expectations. If everything is clear and you believe you can commit, then apply!

Kay honestly, sayang ang oras sa tanan. 😅

Sometimes, we go through the whole process — initial interview, final interview, onboarding, training — and then suddenly:

“Dili diay nako kaya.”
“Need nako i-prioritize akong health.”
“Need nako i-prioritize akong mental health.”
“Dili ko sugtan sa akong mama.”
“Personal reasons.” 😅

Of course, we respect genuine health concerns and legitimate personal circumstances. Life happens, and sometimes situations really change.

But if the concern was already something you knew before applying, then maybe that should have been considered before starting the process.

Before you apply, ask yourself:
👉 Can I commit to the schedule?
👉 Am I comfortable with the job responsibilities?
👉 Can I report to the office consistently?
👉 Do I have the support I need to continue?
👉 And most importantly, am I making this decision for myself? 😂

Kay basin kinahanglan na gyud nato i-add sa requirements:

“FIT TO WORK + PARENTS’ CONSENT + CERTIFICATE OF INDEPENDENT DECISION-MAKING.” 🤣

Again, this is not about discouraging anyone from applying. It’s about respecting time — yours and ours.

Think carefully. Ask questions. Understand the job.

Then when you say YES, make sure you’re ready to stand by that decision.

Because getting hired is an opportunity. Staying committed is a decision. 💯

18/09/2026

📢 FAQ: HOW DOES PSS DO ITS HIRING PROCESS? 💙💚

🚨 ATTENTION TO DETAIL IS CRUCIAL!
Before you apply, READ CAREFULLY. 👀

We want to make our hiring process simple, organized, and convenient for everyone. Here’s how it works:

1️⃣ SUBMIT YOUR UPDATED RESUME
📄 Make sure your resume is UPDATED and includes your PHOTO.

2️⃣ SEND IT TO OUR HR EMAIL
📧 [email protected]

3️⃣ USE THE CORRECT EMAIL SUBJECT
📌 CSR FOR ELSALVADOR / CDO / ILIGAN
👉 Choose the location that applies to you.

4️⃣ KEEP YOUR PHONE ACTIVE & REACHABLE 📱
Our HR team will contact you for the initial interview.

⚠️ IMPORTANT:HR will attempt to contact you up to 3 times. If there is no answer after the attempts, you may miss your opportunity to proceed.

5️⃣ INITIAL INTERVIEW — PHONE CALL ONLY☎️
Yes, phone call lang sa initial interview!

We do this to save you time, money, and effort. No need to travel to the office just for the initial interview.

Once you PASS the initial interview, you will be invited to come to the office for the FINAL INTERVIEW.

6️⃣ FINAL INTERVIEW RESULT ✅
You will receive the result RIGHT AFTER the final interview.

No unnecessary waiting around.

7️⃣ NEW HIRE ORIENTATION → TRAINING 🎓
If selected, you will be scheduled for our NHO (New Hire Orientation) followed by your TRAINING.

And that's it! Simple, organized, and straightforward. 🙌

💙 READY TO APPLY?

Join a company that believes in LONG-TERM CAREERS, STABILITY, TEAMWORK, and A FRIENDLY, NON-TOXIC WORK ENVIRONMENT.

📩 SEND YOUR UPDATED RESUME NOW!

BE PART OF THE GROWING PSS FAMILY! 💙💚

18/09/2026

FAQ: WHAT DOES PSS OFFER? 👀💙💚

Let’s be real.

Maybe PSS doesn’t always have the highest salary offer compared to Cebu or Manila. We’re not going to pretend otherwise.

But if you’re looking for FULL-TIME, LONG-TERM, and STABLE WORK, then maybe PSS is worth considering. 👌

Here’s what we offer:

💙 A stable, full-time job
💚 Long-term employment
💙 A non-toxic work environment
💚 A team that will support and train you
💙 A place where you can actually grow
💚 A company that values commitment and loyalty

And one thing we want to make very clear:

WE DO NOT TREAT PEOPLE LIKE THEY’RE DISPOSABLE.

If you take your job seriously, do your part, show up, learn, improve, and grow with the company — we want you to stay.

We’re not just looking for people to fill seats. We’re looking for people who can build a career with us.

You might start as a CSR today and, years from now, still be part of PSS — hopefully growing into bigger responsibilities and opportunities along the way. 🙌

Because sometimes, it’s not just about:

“Who offers the highest salary?”

It’s also about:

“Where can I stay, grow, and build something long-term?”

If that’s what you’re looking for, PSS might be the place for you. 💙💚

WE ARE NOW HIRING IN EL SALVADOR CITY!Prime Synergy Solutions is now hiring Office-Based Call Center Agents to join our ...
17/09/2026

WE ARE NOW HIRING IN EL SALVADOR CITY!

Prime Synergy Solutions is now hiring Office-Based Call Center Agents to join our expanding team for RSibS Solutions!

Qualifications:
✨Not a student and not currently enrolled in school
✨Residing within or nearby Cagayan de Oro or Iligan City .
✨Computer literate with good English communication skills
✨Flexible and willing to work on graveyard shifts, weekends, and holidays
✨Aiming for a long-term and stable job
✨Willing to be trained, teachable, and open to skills development
✨Team player and career-driven

Work Setup: Office-based operations

You will experience:
✨Non-toxic environment
✨Free coffee and water-refill
✨Incentives for perfect attendance
✨13th month pay bonus
✨Salary ranges P13K to 18K / month
✨Other exciting benefits

Once you’ve sent your application, kindly keep your lines open so we can reach out to you for a Phone Interview or Face-to-Face Interview if you are a walk-in applicant.

Send your Resume to:
[email protected]

For Walk-in Applicants, bring your Resumé at
Prime Synergy Solutions CDO (8 AM to 12NN):
2nd Floor, 1059 JMTS Building, Abellanosa Street, Cagayan de Oro (right above OroLab Ultrasound Services).

APPLY NOW!

16/09/2026

Be part of the Synergy. Be part of the Solutions.

16/09/2026

Whoever needs this today!?!? From PSS: A friendly reminder and encouragement for everyone 💪👆🙌😊💪

Our challenges, Struggles and problems does not mean God has abandoned us. Sometimes these is where God teaches us to depend on Him.

Trust Him today. Obey today’s instruction. Leave tomorrow in His hands.

Don’t waste today’s provision worrying about tomorrow’s shortage.

🪴God gives the provision. We steward it.
🪴God gives the direction. We obey it.
🪴God controls tomorrow. We remain faithful today.

The wilderness might be uncomfortable, but it is also a classroom for us to learn.

💪 Don’t let temporary hardship make you forget God’s faithfulness.
💪 Trust God one day at a time.
💪 Obedience matters even when you don’t understand.

God can provide for you while He is still preparing you. We only need to be still and our responsibility is just to remain faithful.

HAVE A BLESSED DAY Everyone!

PSS BASIC FAQ1. Where is PSS located?Prime Synergy Solutions (PSS) currently has office-based sites in:* 📍 Cagayan de Or...
15/09/2026

PSS BASIC FAQ

1. Where is PSS located?

Prime Synergy Solutions (PSS) currently has office-based sites in:

* 📍 Cagayan de Oro City (CDO)
* 📍 Iligan City
* 📍 El Salvador City (RSibS Solutions)

2. Do you accept applicants with NO experience?

YES! We welcome applicants with no previous BPO or call center experience.

As long as you have average to excellent English communication skills, are willing to learn, and are teachable, you are encouraged to apply.

3. What job/role are you hiring for?

We are currently hiring for:

Customer Service Representative (CSR) / Call Center Agent

4. Do you have part time jobs?

No. We only offer Full time, Long term and stable job.

5. Are you hiring for a WFH setup?

NO.

All our CSR positions are office-based. We currently do not offer Work-From-Home (WFH) arrangements for CSR positions.

6. Do you prioritize experienced agents or offer relocation packages?

NO.

We do not require previous BPO experience. In fact, we welcome and prioritize applicants who are willing to learn and are highly teachable, even without experience.

We also do not offer relocation packages. We prioritize applicants who are already located in or near our operating sites.

7. Do you accept/re-hire former or previous PSS agents?

YES — but with conditions.

Former PSS agents may re-apply as long as they gracefully separated from the company and have:

* No toxic or serious negative records
* No termination history
* No AWOL record
* No immediate resignation

Applicants who did not properly complete their employment or separation process may not be eligible for re-hiring.

This policy is NON-NEGOTIABLE.

8. Do you have Day Shift?

Our regular shifts are mostly evening to overnight. 😊

We usually have:
• 8 PM – Openers
• 11 PM – Mid Shifters
• 3 AM–12 NN – Closers

So we don’t really have a typical daytime shift, but there are schedules that extend into the daytime depending on the account. Shifts may vary depending on the client’s requirements and account schedule.

9. Do you accept students or currently enrolled applicants?

STRICTLY NO. We do not accept applicants who are currently enrolled or attending school.

Our hiring and scheduling are based on business and client requirements, not on the applicant’s personal availability or school schedule. We are looking for employees who can commit to the required work schedule and business needs.

10. What kind of applicant are we looking for?

We are looking for applicants who are:

Teachable • Reliable • Professional • Accountable • Willing to Learn • Solutions oriented • Committed to Long-Term Employment

At PSS, experience is not everything. Attitude, character, willingness to learn, and commitment matter.

🚨 WE’RE HIRING — ELSALVADOR CITY🚨RSibS Solutions, a Prime Synergy Solutions Corporation, is coming soon to El Salvador C...
10/09/2026

🚨 WE’RE HIRING — ELSALVADOR CITY🚨

RSibS Solutions, a Prime Synergy Solutions Corporation, is coming soon to El Salvador City! 🎉

Are you 18 years old and above? NOT A STUDENT? STRICTLY A NON-NEGOTIABLE as we do not accept students or are planning to enroll.

Fresh graduates or undergraduates are welcome.

If you are looking for a LONG-TERM, FULL-TIME, STABLE JOB? (NO PART TIMES!)

👉 THIS IS YOUR CHANCE! 🙌

We are hiring Customer Service Representatives (Call Center Agents) 📞

📍On-site | Office Based .
📱 Initial interview over the phone.

📩 Submit your UPDATED resume to the email provided. 👇

📧 [email protected]

Just wait for a call from the talent acquisition for further details. (keep your lines open)

📌 Subject: ELSALVADOR CITY CSR APPLICANT

✨ Start your career with us. Your opportunity starts here!

NOTE: 📌 PLEASE READ THE INSTRUCTIONS CAREFULLY.

Following the instructions is crucial to your application and hiring process. Please make sure you understand and complete all requirements correctly.

For more information and further details, please visit our page: Prime Synergy Solutions

📣 A SECOND CHANCE TO SHINE! ✨We are accepting re-applications from previous applicants who did not pass the final interv...
03/09/2026

📣 A SECOND CHANCE TO SHINE! ✨

We are accepting re-applications from previous applicants who did not pass the final interview.

If you applied before and it has been more than 65 days, you are welcome to apply again! We’ll help you prepare through coaching and guidance to give you a better chance this time.

Who knows? Maybe this is YOUR TIME TO SHINE! 🌟

So, what are you waiting for?! 👀

Send us a message with your name and simply say: “I’m re-applying.”

Your second chance could be the opportunity you’ve been waiting for! 🚀

Goodbye June! Hello Dear Applicants!!!
WERE ARE STILL HIRING:
Call Center Agents (CSR Position) at Prime Synergy Solutions!

Are you looking for a stable career with opportunities to grow and get promoted in the future? Prime Synergy Solutions is now hiring Office-Based Call Center Agents to join our expanding team!

Qualifications:
✨Not a student and not currently enrolled in school
✨Residing within or nearby Cagayan de Oro or Iligan City .
✨Computer literate with good English communication skills
✨Flexible and willing to work on graveyard shifts, weekends, and holidays
✨Aiming for a long-term and stable job
✨Willing to be trained, teachable, and open to skills development
✨Team player and career-driven

Work Setup: Office-based operations

You will experience:
✨Non-toxic environment
✨Free coffee and water-refill
✨Incentives for perfect attendance
✨13th month pay bonus
✨Salary ranges P13K to 18K / month
✨Other exciting benefits

Once you’ve sent your application, kindly keep your lines open so we can reach out to you for a Phone Interview or Face-to-Face Interview if you are a walk-in applicant.

Send your Resume to:
[email protected]

For Walk-in Applicants, bring your Resumé at
Prime Synergy Solutions CDO:
2nd Floor, 1059 JMTS Building, Abellanosa Street, Cagayan de Oro (right above OroLab Ultrasound Services).

Prime Synergy Solutions ILIGAN:
Door 3, 2nd Pagoda Complex, Baclayan Road-Quezon Avenue, Brgy Poblacion, Iligan City (corner infront of Iligan Kid Nation Learning Center)

APPLY NOW!

August is still waving!!!WERE ARE STILL HIRING:Call Center Agents (CSR Position) at Prime Synergy Solutions!Are you look...
17/08/2026

August is still waving!!!

WERE ARE STILL HIRING:
Call Center Agents (CSR Position) at Prime Synergy Solutions!

Are you looking for a stable career with opportunities to grow and get promoted in the future? Prime Synergy Solutions is now hiring Office-Based Call Center Agents to join our expanding team!

Qualifications:
✨Not a student and not currently enrolled in school
✨Residing within or nearby Cagayan de Oro or Iligan City .
✨Computer literate with good English communication skills
✨Flexible and willing to work on graveyard shifts, weekends, and holidays
✨Aiming for a long-term and stable job
✨Willing to be trained, teachable, and open to skills development
✨Team player and career-driven

Work Setup: Office-based operations

You will experience:
✨Non-toxic environment
✨Free coffee and water-refill
✨Incentives for perfect attendance
✨13th month pay bonus
✨Salary ranges P13K to 18K / month
✨Other exciting benefits

Once you’ve sent your application, kindly keep your lines open so we can reach out to you for a Phone Interview or Face-to-Face Interview if you are a walk-in applicant.

Send your Resume to:
[email protected]

For Walk-in Applicants, bring your Resumé at
Prime Synergy Solutions CDO:
2nd Floor, 1059 JMTS Building, Abellanosa Street, Cagayan de Oro (right above OroLab Ultrasound Services).

Prime Synergy Solutions ILIGAN:
Door 3, 2nd Pagoda Complex, Baclayan Road-Quezon Avenue, Brgy Poblacion, Iligan City (corner infront of Iligan Kid Nation Learning Center)

APPLY NOW!

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Address

2nd Floor, JMTS Building, 1059 Abellanosa Street
Cagayan De Oro
9000

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