Sendbird

30/09/2025

Healthcare wants AI as a strategic capability. But many hospitals are stuck on the basics, like trying to stop doctors from pasting patient data into ChatGPT. 🫠

That’s the messy reality Pelu Tran, Co-Founder and CEO of Ferrum Health, laid out on Ep. 2 of MindMakers: “There is no disruption in healthcare. At best, there’s incremental transformation.”

🪜 Safety first. AI tools must “do no harm.”
🏗️ Infrastructure before demos. Common architecture and unified oversight.
🔐 Security and compliance baked in, not bolted on.
It’s a reminder for leaders in legacy industries: AI adoption doesn’t happen overnight. It’s a hierarchy you climb one step at a time.

🎥 Full episode: http://www.sendbird.com/blog/mindmakers-podcast-pelu-tran?utm_medium=social&utm_source=facebook&utm_campaign=y26-q3-glbl-social-mindmakers-podcast

13/08/2025

After six months of searching, Lotte Homeshopping found what other AI platforms couldn’t deliver.

See why they trust Sendbird → https://sendbird.com/resources/lotte-homeshopping?utm_medium=social&utm_source=facebook&utm_content=lth-1&utm_campaign=fy26-q3-glbl-social-linkedin-blog-ai-agent-trust-os

12/08/2025

We're teaming up with Amazon Web Services (AWS) to make customer support smarter, faster, and a lot more personal with agentic AI. ✨ https://www.prnewswire.com/news-releases/sendbird-signs-sca-with-aws-to-accelerate-agentic-ai-adoption-302527085.html

11/08/2025

👀 You’ve been in our chats before.
(We power billions every month.)

Now, you can deploy agentic AI on the same battle-tested platform. It speaks your customer’s language, connects on any channel, and scales as far as your business can go.

→ https://sendbird.com/blog/introducing-trust-os-for-ai-agents?utm_medium=social&utm_source=facebook&utm_content=scpi-01&utm_campaign=fy26-q3-glbl-social-facebook-blog-ai-agent-trust-os-launch

30/04/2025

Introducing Sendbird's Omnipresent AI Agent: support that follows your customers, not the other way around.

- Most AI waits for problems. Ours prevents them.
- Most AI stays in one channel. Ours moves with your customers.
- Most AI is visible. Ours only appears when needed.

The future is proactive, not reactive.

29/04/2025

Psst. We have something big planned for tomorrow.

26/03/2025

Ever notice how some banking apps seem to "remember" your previous conversations while others make you start from scratch each time?

That's the difference between basic chatbots and proactive AI agents.

Our new guide shows how these technologies make financial services more personal, secure, and convenient.

Curious how to use AI in finance? Discover the 24 best applications of AI with real-life examples from industry leaders to guide your adoption.

13/03/2025

Behind every good AI agent, there's a strong knowledgebase.

AI agents can handle those common questions without taking up human time, so your CS reps can spend that effort handling more strategic tasks.

Shailesh Nalawadi, VP of Product, is back to drop some knowledge(base).

13/03/2025

There's a world of difference between having AI and using AI well.

The companies getting real results aren't buying fancy tech—they're starting with genuine business challenges:

- That customer support backlog that never seems to shrink
- The insights hiding in your data that could transform decisions
- Those repetitive tasks eating up your team's creative energy

Here's what we've learned: An effective AI strategy isn't about understanding every technical nuance—it's about knowing exactly which problems you need solved.

Start with one meaningful challenge. Test, learn, refine. Then expand.

Here's a step-by-step process to setting up your AI strategy:

https://sendbird.com/blog/ai-strategy

21/02/2025

The future isn't about AI replacing humans.

It's about AI making humans irreplaceable.

- Simple designs.
- Smart automation.
- Human insight.

Yeah, you can choose all three. Pretty cool, huh?

20/02/2025

Remember when "let me speak to a human" was the ultimate customer service request?

Today's AI agents aren't replacing that human touch—they're amplifying it. They're learning your customers' preferences, remembering every interaction, and delivering help with remarkable precision.

18/02/2025

Get ready, Australia & New Zealand!

We're thrilled to be part of Customer Contact Week as it celebrates 10 years of industry connection, conversation, transformation, and excellence.

Join us at the Sendbird booth ( #9) on March 5-6 from 8am to 5pm.

Swing by for coffee, cupcakes, and grab the ultimate beach pack while we show you how our Omnichannel AI Agent can transform your customer experience. We can’t wait to see you there!

https://bit.ly/4b1sJ0H

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Join us for Customer Contact Week Australia and New Zealand - the premier event for customer service professionals in the Asia-Pacific region. Connect with industry leaders, learn about the latest trends and technologies, and gain practical insights to improve your customer experience strategies.