24/05/2025
What’s one document or dashboard you check every single day?
For most CX heads, it’s the distribution of customer inquiries.
They want to know why customers are reaching out.
However, as the gap between leadership and frontline support grows, they lose direct visibility.
They’re no longer responding to tickets themselves, which means they don’t get a feel for what’s really happening.
This kept coming up in our conversations with CX leaders.
The process of tracking inquiry distribution was manual, incomplete, and error-prone.
Some teams did it for a handful of tickets but at scale? It wasn’t working.
So we built Pulse, an AI-based solution that automatically categorizes every customer inquiry in real-time.
Refunds, shipping delays, product questions, partnership requests - whatever it is, it’s neatly organized so brands can instantly see what’s driving customer interactions.
Now, instead of CX leaders guessing why tickets are coming in, they have a real-time, AI-powered dashboard that tells them exactly what’s happening.
And the best part? No more manual sorting. No more guesswork. Just clarity.
If this is something your team struggles with, let’s talk!
