New Zealand Relay

New Zealand Relay In 2004 the NZ Government set out to establish a national relay service for the Deaf, Hard of Hearing, and Speech Impaired communities of New Zealand.

New Zealand Relay is a free, government-funded service that enables Deaf, Hard of Hearing, and people with speech communication difficulties to make & receive phone calls. Such a service would enable people in these communities to keep in touch by phone without needing the assistance of friends or family. The service is now operated by Concentrix, based in Auckland with the NZ Relay support centre

currently operating 24 hours a day, 365 days a year. New Zealand Relay employs approximately 42 people. This is a combination of video interpreters who support NZSL interpreting, and 24 Relay Assistants who work rostered shifts to ensure our services are staffed at all times day and night; plus a further 6 support staff. We offer specialised services to help each of the communities we support. You can find information on all of the services we offer at www.NZRelay.co.nz. If you’d like to know anything more about the New Zealand Relay Service please contact our Helpdesk on 0800 4 713 713 (TTY) or 0800 4 715 715 (Voice). Alternatively, you can e-mail us at [email protected]

Our transparency statement and social media terms of use can be found here: mbie.govt.nz/smterms

24/07/2026

Kia ora!
I’m Joyce, and I’d like to share a useful tip with you: you can leave a voice message through the NZ Relay VIS (Video Interpreter) teams. If you find yourself on a call with a member of the VIS teams and the person you want to reach is unavailable, there's a voice message option that allows you to leave a message.
Here’s how it works:
Leave Your Name: When leaving a message, make sure to state your full name clearly.
Request a Callback: You can ask them to call you back through VIS, and they will provide you with their contact number.
Notification of Callback: The VIS teams will message you to let you know the caller has called now. If you are not available, they will leave a message in your teams.
This is a great way to ensure your message is communicated effectively!

08/06/2026

Help shape the future of NZ Relay.
MBIE is planning for the next NZ Relay contract and wants to hear from NZ Relay users.
This is your opportunity to share your experiences with NZ Relay, tell MBIE what is working well, what could be improved, and what you would like to see in the future.
Your feedback will help MBIE make decisions about future NZ Relay services.
There are several ways to provide feedback, including in NZSL.
Feedback is open until 6 July 2026.
For more information and to find out how you can take part, visit:
https://www.mbie.govt.nz/have-your-say/the-future-of-the-nz-relay-service

15/05/2026

Kia ora everyone, my name is Joyce Stokell (sign name), and I work with NZ Relay as the Deaf Quality and Promotion Advisor. In this role, I support both the community and the NZ Relay team to promote the importance of our relay services and help ensure positive, effective communication experiences for all users. If you would like to learn more about our services, receive updates, share feedback, or ask any questions, you are welcome to contact me directly or get in touch through NZ Relay using the links provided. I am also looking forward to giving you updates in the future.
https://www.nzrelay.co.nz/contactus

18/12/2025

Hello! We’re excited to announce that we’re now recruiting for our revamped Deaf Quality and Promotions role.

This role is incredibly important to NZ Relay. It helps ensure our service is high-quality, accessible, and easy for people to connect with. It also plays a key part in sharing Deaf culture within our workplace and ensuring the Deaf community is represented in everything we do. The right person will bring their own strengths, talent, and lived experience — and truly make the role their own.

Historically this has been a part-time role, around 20 hours per week, with a hybrid work-from-home and Auckland office arrangement. However, for the right person, both the hours and the location are negotiable — including the possibility of working fully from home.

As we head into the Christmas period, we’re planning to hold interviews and complete onboarding in January 2026. If you think this role could be a great fit for you — or someone you know — You’ll find more information and the application link in the comments below.

Deaf Quality & Promotions Advisor | Auckland, New Zealand | Concentrix

WE HAVE MOVED! Kia ora, everyone.We want to share an update with our NZ Relay community.Many people know that, for a lon...
02/12/2025

WE HAVE MOVED!

Kia ora, everyone.
We want to share an update with our NZ Relay community.
Many people know that, for a long time, our NZ Relay team was based at Unitec in Mt Albert.
Some of you visited us for various reasons like open days, site tours or for help during the Skype to Teams transition.
We want to let you know that we have now moved.
Our team is no longer located at Unitec.
We are now working from new offices in Freemans Bay, Auckland.
But nothing else has changed.
You can still contact NZ Relay the same way you always have.
Our team is still here to support you.
We just want to make sure the community knows we have moved, so no one turns up to the Unitec site expecting us to be there.

If you have questions, feel free to contact us.
Thank you for your support — and thank you for using NZ Relay.

Address

27-37 Napier Street, Freemans Bay, Auckland
Ponsonby
1011

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