Primo

04/09/2026

Friday, 4 September 2026 (NZST)
Core network upgrades 10:00PM - 04:00AM

Our engineering team will be performing an emergency software upgrade across our core network infrastructure to ensure continued stability, performance, and security.

Customers will experience some brief interruptions of service (typically lasting 2-5 minutes while devices reboot and apply updates).

Thank you for your patience while we keep the network running smoothly!

04/09/2026

Local people, local businesses, local clubs, local communities. That’s the good stuff. 💛

We’re proud to be a Taranaki company, and even prouder that choosing Primo helps us keep backing the people and organisations doing good things right here at home.

Locals supporting locals. That’s Primo. 📶🙌

31/08/2026

734 Primo Burgers! $1,468 raised for Big Brothers Big Sisters of Taranaki. 🍔💛

A huge thank you to everyone who grabbed a burger during August, and to the Smokn Comrades crew for turning a tasty idea into something that genuinely gives back to our community.

We’re pretty proud to have been part of this one. ❤️

Wow, what a community we live in and we are so grateful.

At the start of August we set out to achieve 2 things.

1) Making more people in our community aware of what the amazing work the team at Big Brothers Big Sisters of Taranaki do. I think we have sparked a lot of conversation over the month of August with people who wanted to know what they did and how they potentially could be involved. If it’s not now, hopefully in the future. Also we saw this first hand at King of the Mountain BBQ Competition when we peered the mentor and child to make a burger with our burger competition, to show how easy giving up some time to help out a child and how much fun it brings to a child, from some interest and time invested.

2) We wanted to fundraise some money to help the trust keep doing the amazing work they do in our community.

Well I’m pleased to announce that thanks to the support of you the public, we have managed to make 734 Primo Smash Burgers, raising another whooping $1,468 dollars from the burgers we made.

So I just want to thank my team who kept the grills going, rolling the smash balls, smashing the balls, hand cutting our home cured bacon, and crafting some amazing tasty burgers.

And I just want to thank you the public for getting behind this idea and supporting Big Brothers Big Sisters of Taranaki, with enjoying your burger while supporting this trust.

As I say it takes a community, a family and team to make a better place.

Cheers from Smok’n Comrades

27/08/2026

Last chance to experience the delicious Primo Smash Burger 🍔, with $2 of every sale going to Big Brothers Big Sisters of Taranaki.

So head out to Smokn Comrades at The Corner today or over the weekend, and enjoy this super tasty burger while supporting the good work the trust does with the kids of Taranaki.

25/08/2026

📣 Early closing this Friday, 28 August

Just a heads-up that the Primo office and Helpdesk will be closing a little early this Friday at 4:30pm.

We’re getting the whole team together to farewell Kelly, who finishes up with Primo this week after an incredible 11 years with us. 💛

Kelly has been a huge part of Primo over that time, and has played a big part in helping shape the business and team into what it is today. Eleven years deserves a proper send-off, so we’re putting the tools down a little early, getting everyone together, and raising a glass to Kelly and whatever comes next. 🥂

Our phones will switch over to after-hours from 4:30pm. You can still leave us a message or email [email protected], and we’ll get back to you when we’re back in the office.

Customers on a paid business plan will still have access to our on-call technician through the after-hours phone menu.

Thanks for your understanding, and all the very best for your next adventure, Kelly! 💛

21/08/2026

From a Facebook comment to a finished short film 🎬🧱

Remember back in May, when we gave away some of our custom Primo KiwiBricks sets? Watts left a comment saying her 16-year-old son Noah could make us a stop-motion advertisement if he won one.

Honestly... how were we supposed to say no to that?

So Noah got a set, came up to New Plymouth with his mum to throw some ideas around with us, then disappeared back to Hāwera and got to work.

Our only real advice was: don't make an ad. Tell a story.

And he absolutely ran with it.

From building the sets and animating every movement frame by frame, through to editing, sound effects and music, this is Noah's work. Our little Primo ATV and tower even got starring roles. 🚜📡

We think he's done an awesome job, and at only 16 he's got a pretty bright future ahead of him if he keeps creating like this.

For us, being local isn't just about providing broadband and mobile. It's also about being able to say yes when someone from our community comes along with a great idea and wants a chance to have a go.

Nice work Noah. We reckon this one's pretty Primo. 👏

🎥 Check out more of Noah's stop-motion work at Paddles_Productions on YouTube.

19/08/2026

Yep, Primo does mobile too.

• Calls
• Data
• Texts
• Mobile plans from your local Taranaki team

• Your broadband can be Primo. Your mobile can be Primo too.

17/08/2026

🔬💡 Some seriously clever thinking on show at this year’s Elemental Group Taranaki Science & Technology Fair.

Primo was proud to be back as a Premier Partner, supporting an event that has now been giving young Taranaki scientists and innovators a place to test their ideas for an incredible 45 years.

Our prizes recognise projects that creatively communicate science and technology, and this year’s winners covered everything from bees and clean water to night vision, solar panels and even a student-built wireless network. 📡🐝☀️

A big congratulations to the students behind:

* **“Truth bee told”** from Mangorei School
* **“S.T.A.T.I.C”** from New Plymouth Boys’ High School
* **“The Clean Water?”** from Mangorei School
* **“Super Vision”** from Mangorei School
* **“Solar Panels. Are they really green?”** from Taranaki Diocesan School for Girls

There was some fantastic work on display, but what we loved most was seeing young people asking good questions, solving real problems and being brave enough to put their ideas out there. 🙌

There was a nice bit of full circle for Primo too. Matt entered the Taranaki Science Fair himself back in the early 1990s, and this year Mark and Talor had the job of judging the junior and senior entries and helping choose our Primo prize winners. From entering as a student to supporting and judging the next generation of scientists, technologists and entrepreneurs, our Primo crew love being a part of it. 💛

Congratulations to all the students who entered, and a huge thanks to the teachers, organisers, judges and families who continue to make the fair happen.

17/08/2026

How many things are connected to your internet right now? 🏠📶

The TV. Phones. Laptops. Gaming consoles. Tablets. Probably a few things you’ve forgotten about.

Primo fibre is made for busy Taranaki homes, with the local support to back it up.🙌

13/08/2026

Why choose Primo?

We could tell you.

Or we could let our customers do it for us. 👋

For Allen, it came down to something pretty simple.

📍 Local team
💬 Easy to get hold of
🙋 Straightforward help
🙌 Great support

Thanks Allen. We reckon you summed it up pretty well. 💛