Tech Detective

Tech Detective Hey๐Ÿ‘‹, Iโ€™m Jess! Welcome to my tech business page! My name is Jess.

I provide Tech Support, Purchasing Advice, & Tech Tips.

$45/hr or message/email me for a full quote

No fix = No fee The qualifications I have studied and gained at Whitecliffe College of Technology and Innovation are:
*Certificate in I.T Technical Support L5 (2018)
*Diploma in I.T Technical Support L5 (2019)

I have been in my current workplace since October 2019 where I started out as a Servic

e Desk Analyst then got promoted to a Senior Service Desk Analyst in August 2022. I am now looking for more ways to grow my career and knowledge. :)


Pricing: Message for a quote
No Fix = No Fee

Unable to help with iMacs, Macbooks.

15/09/2024

Police are aware of a recent overseas rise in scams which involve an unexpected package being sent to addresses with a gift and a QR code inside.

Police believe this scamming method could find its way to New Zealand and we are urging people to be vigilant.

The gift will have the recipients address, but not include the sender's information or be from a known retailer. When the recipient opens the package to see what it is and possibly who sent it, there is a QR code to scan to find out who sent the gift.

The QR code allows the offenders to then access any and all data on your phone or device you used to scan the code, including financial information such as your bank account login details, and personal data.

Police are urging anyone who receives one of these gifts not to scan the QR code, the gift can either be kept or discarded, but do not scan the QR code.

Please report information to Police online at https://www.police.govt.nz/use-105 or call Police on 105.

๐Ÿ’ป๐Ÿ“ฑ Ready to upgrade your tech ? Hereโ€™s how to make the right choice and spend wisely:๐Ÿค” Assess Your Needs: What will you ...
23/07/2024

๐Ÿ’ป๐Ÿ“ฑ Ready to upgrade your tech ? Hereโ€™s how to make the right choice and spend wisely:

๐Ÿค” Assess Your Needs: What will you use it for? Gaming, work, streaming, or all of the above? This helps narrow down your options.

๐Ÿ” Do Your Research: Look at reviews, compare specs, and check out forums for real user experiences. Trusted sites like CNET and TechRadar are good places to start.

๐Ÿ’ฐSet a Budget: Set a realistic budget that aligns with your needs and financial situation.

๐Ÿค‘ Think Long-Term: Sometimes spending a bit more now can save you money later. Opt for devices with better specs and build quality to avoid frequent upgrades.

๐Ÿค Look for Deals: Keep an eye on sales, discount codes, and trade-in offers.

๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป Warranty & Support: Don't overlook the importance of a good warranty and customer support. It can save you a lot of headaches later.

Need further purchasing advice? Flick me a message and Iโ€™ll be glad to help ๐Ÿค“๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป

Happy shopping! ๐Ÿ›๏ธ ๐Ÿ›’

DownDetector is a great app for checking outages of various companies and websites. ๐Ÿ˜Œ๐Ÿค“๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป I use it all the time.You can...
19/07/2024

DownDetector is a great app for checking outages of various companies and websites. ๐Ÿ˜Œ๐Ÿค“๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป I use it all the time.

You can find the app on Play Store (Android) and App Store (Apple)

Alternatively, you can go to https://downdetector.com for Global outages and https://downdetector.co.nz for New Zealand outages

Downdetector New Zealand reports these companies below may be impacted by the global IT outage. Downdetector is a part of Ooklaยฎ, a connectivity intelligence and network insights provider.

๐Ÿ“ฑโœจ Protect Your Memories: Backup Your Phone Today! โœจ๐Ÿ“ฑEver thought about what you'd do if you lost all your photos, conta...
15/07/2024

๐Ÿ“ฑโœจ Protect Your Memories: Backup Your Phone Today! โœจ๐Ÿ“ฑ

Ever thought about what you'd do if you lost all your photos, contacts, and important files? ๐Ÿค” Don't wait for disaster to strike - backup your phone regularly!

Here are some tips on backing up your phone:

Why Backup?
๐Ÿ“ธ Protect Photos & Videos
๐Ÿ“‡ Save Contacts & Messages
๐Ÿ“‚ Secure Important Files

Backup Options:
โ˜๏ธ Cloud Services (additional charges for extra backup storage)
* iCloud (for Apple users)
* Samsung account (for Android users)
* Google Drive, OneDrive, Dropbox, and more!

๐Ÿ’พ Local Storage
* External Hard Drives
* USB Flash Drives
* Your Computer (via USB cable)

How Often?
* Daily: For those who constantly create new content.
* Weekly: A good balance for most users.
* Monthly: At the very least, to ensure your data is safe.

๐Ÿ”„ Pro Tip: Automate your backups! Set your phone to backup to the cloud whenever it's charging and connected to Wi-Fi.

Don't let a mishap wipe out your digital life. Start backing up today and enjoy peace of mind knowing your precious memories are safe! ๐ŸŒŸ

Get in touch if you would like help with backing up your phone and/or you would like advice on which backup option to use.

๐Ÿ›ก๏ธ Keep Your Devices Safe with Antivirus Software!๐Ÿ›ก๏ธAntivirus software is a crucial tool for keeping your computer safe ...
08/07/2024

๐Ÿ›ก๏ธ Keep Your Devices Safe with Antivirus Software!๐Ÿ›ก๏ธ

Antivirus software is a crucial tool for keeping your computer safe from harmful threats like viruses, malware, and ransomware. It works by detecting, quarantining, and removing malicious software, keeping your data and system secure.

Popular antivirus programs include:
โ–ช๏ธNorton
โ–ช๏ธMcAfee
โ–ช๏ธTrend Micro

Make sure to keep your antivirus software updated and perform regular scans to maintain optimal protection.

Stay vigilant and safe online! ๐Ÿ’ป๐Ÿ”’๐ŸŒ

Overwhelmed by options? Unsure which one to pick? Send me a message, and I can help you choose the right one for you. ๐Ÿค“ ๐Ÿ‘ฉโ€๐Ÿ’ป

๐Ÿ“ฑ Master Your Smartphone Battery Life! ๐Ÿ”‹Tired of your smartphone dying before the day ends? Here are some tips to extend...
01/07/2024

๐Ÿ“ฑ Master Your Smartphone Battery Life! ๐Ÿ”‹

Tired of your smartphone dying before the day ends? Here are some tips to extend your battery life and keep your phone running longer:

โš™๏ธ Battery usage: check in your phone settings to find out what is consuming the most battery.

๐Ÿ’กAdjust Screen Brightness: Lower your screen brightness or enable auto-brightness to save battery power. This can be done in your display settings.

๐Ÿšซ Turn Off Unnecessary Features: Disable features like Bluetooth, Wi-Fi, and GPS when not in use. These can drain your battery even when you're not actively using them.

๐Ÿ”‹Use Battery Saver Mode: Most smartphones have a battery saver or low power mode that limits background activity and reduces performance to extend battery life. Activate this mode when your battery is running low.

โŽ Close Unused Apps: Apps running in the background can consume a lot of power. Regularly close apps you're not using.

๐Ÿ”„ Update Your Apps and OS: Keeping your apps and operating system updated ensures they are optimized for performance and battery efficiency.

๐Ÿ” Limit Background App Refresh: Restrict apps from refreshing in the background. On iOS, go to Settings > General > Background App Refresh. On Android, go to Settings > Apps & notifications > Advanced > Background restriction.

๐Ÿ“ณ Manage Notifications: Limit push notifications, as they can wake your phone and use power. Go to your notification settings and turn off non-essential notifications.

โณ Reduce Screen Timeout: Set your screen to turn off after a shorter period of inactivity. This can be adjusted in your display settings.

๐Ÿ’ฐ๐Ÿ“ฑ Last resort: purchase a new phone

Follow these tips to keep your smartphone battery lasting longer throughout the day. Got any other battery-saving hacks? Share them below! ๐Ÿ”‹๐Ÿ‘‡

For more help with your phone battery life, or advice on purchasing a new phone, feel free to flick me a message ๐Ÿค“๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป

โŒจ๏ธ Mastering Keyboard Shortcuts! โŒจ๏ธWant to boost your productivity and navigate your computer like a pro? Here are some ...
24/06/2024

โŒจ๏ธ Mastering Keyboard Shortcuts! โŒจ๏ธ

Want to boost your productivity and navigate your computer like a pro?
Here are some essential keyboard shortcuts that can save you time and effort:

๐Ÿ’ป Windows
Ctrl + C: Copy
Ctrl + X: Cut
Ctrl + V: Paste
Ctrl + Z: Undo
Ctrl + Y: Redo
Ctrl + A: Select all
Ctrl + F: Find
Alt + Tab: Switch between open applications
Windows Key + D: Show desktop
Ctrl + Shift + Esc: Open Task Manager
Windows Key + L: Lock your PC
Windows Key + E: Open File Explorer
Alt + F4: Close the active item, or exit the active app

๐Ÿ–ฅ๏ธ Mac
Cmd + C: Copy
Cmd + X: Cut
Cmd + V: Paste
Cmd + Z: Undo
Cmd + Shift + Z: Redo
Cmd + A: Select all
Cmd + F: Find
Cmd + Tab: Switch between open applications
Cmd + Space: Open Spotlight search
Cmd + Option + Esc: Force quit applications
Cmd + H: Hide the active window
Cmd + M: Minimize the active window
Cmd + W: Close the active window

๐Ÿ“„ Microsoft Office (Windows)
Ctrl + N: New document
Ctrl + O: Open document
Ctrl + S: Save document
F12: Save As
Ctrl + P: Print document
Ctrl + B: Bold
Ctrl + I: Italic
Ctrl + U: Underline
Ctrl + K: Insert hyperlink
Ctrl + Home: Go to the beginning of the document
Ctrl + End: Go to the end of the document

๐Ÿ” Web Browser (Windows)
Ctrl + T: Open a new tab
Ctrl + Shift + T: Reopen the last closed tab
Ctrl + W: Close the current tab
Ctrl + Shift + W: Close the current window
Ctrl + L: Focus the address bar
Ctrl + Shift + N: Open a new incognito window
Ctrl + Tab: Switch to the next tab
Ctrl + Shift + Tab: Switch to the previous tab
Ctrl + +: Zoom in
Ctrl + -: Zoom out

๐Ÿ” Web Browser (Mac)
Cmd + T: Open a new tab
Cmd + Shift + T: Reopen the last closed tab
Cmd + W: Close the current tab
Cmd + Option + W: Close the current window
Cmd + L: Focus the address bar
Cmd + Shift + N: Open a new incognito window
Cmd + Option + Right Arrow: Switch to the next tab
Cmd + Option + Left Arrow: Switch to the previous tab
Cmd + +: Zoom in
Cmd + -: Zoom out

Master these shortcuts and work smarter, not harder! ๐Ÿ’ปโœจ

What are your favorite keyboard shortcuts? Share in the comments below! ๐Ÿ’ฌ๐Ÿ‘‡

๐Ÿช๐Ÿ’พ Ever wondered what cookies and cache are when your browser mentions them? ๐Ÿค”๐Ÿช Cookies ๐Ÿช- Small files stored on your de...
18/06/2024

๐Ÿช๐Ÿ’พ Ever wondered what cookies and cache are when your browser mentions them? ๐Ÿค”

๐Ÿช Cookies ๐Ÿช
- Small files stored on your device by websites.
- Help websites remember your preferences, login info, and activities.
- Make your online experience smoother by saving settings and login states.

๐Ÿ’พ Cache ๐Ÿ’พ
- Temporary storage of web pages, images, and files.
- Speed up page loading times by reusing data from previous visits.
- Reduces data usage and server load, making browsing more efficient.

โ“Why They Matterโ“
- Performance: Faster browsing and reduced load times.
- Convenience: Saves login details and preferences for a personalized experience.
- Data Management: Less data consumption and quicker page loads.

๐Ÿ’กQuick Tips๐Ÿ’ก
- Regularly clear cache to free up space and resolve loading issues.
- Manage cookies to control your privacy and data tracking.

Stay savvy and enjoy better browsing! ๐ŸŒโœจ

Want to know how to clear your cookies and cache? Send me a message and Iโ€™d be happy to guide you through it ๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป๐Ÿค“

Ever wanted to browse the web without leaving a trace? Meet Incognito Mode! ๐ŸŒ๐Ÿ‘คWhat is Incognito Mode?It's a feature in y...
11/06/2024

Ever wanted to browse the web without leaving a trace? Meet Incognito Mode! ๐ŸŒ๐Ÿ‘ค

What is Incognito Mode?
It's a feature in your browser that doesn't save your:
๐Ÿ”– Browsing history
๐Ÿช Cookies and site data
๐Ÿ”Ž Search history

Why Use Incognito Mode?

๐Ÿšซ๐Ÿ‘€ Privacy on Shared Devices: Perfect for when youโ€™re using a public or shared computer. No more worrying about others seeing your browsing activity!

๐Ÿ“ง2๏ธโƒฃ Multiple Accounts: Need to log into two different accounts on the same site? Open an incognito window and youโ€™re good to go.

๐Ÿ’ป๐Ÿ”ง Testing and Troubleshooting: Developers can test websites without interference from cached data.

๐Ÿ“„๐Ÿ”“ Bypass Paywalls and Limits: Some sites limit access after a certain number of views. Incognito can help you get around that (shh ๐Ÿคซ, donโ€™t tell anyone!).

๐Ÿ”’๐Ÿ–ฅ๏ธ Secure Sessions: Great for checking personal accounts (banking, email) on public or shared computers without leaving a trace.

๐Ÿ”Ž ๐Ÿง Research Without Bias: Search for flights, hotels, or other services without your past searches influencing prices or results.

Keep in mind, incognito mode doesn't make you completely invisible. Your Internet Service Provider, employer, or the websites you visit can still track your activity. For full anonymity, consider using a VPN. ๐Ÿ›ก๏ธ๐ŸŒ

Want to know more? Or not sure how to use incognito mode? Send me a message and Iโ€™d be glad to help ๐Ÿค“๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป

Happy browsing! ๐Ÿ•ถ๏ธ๐Ÿ’ป

Feeling the frustration of a slow computer? ๐Ÿข๐Ÿ’ป Here are a few quick tips to speed things up:โŒ Close unused programs.Free...
04/06/2024

Feeling the frustration of a slow computer? ๐Ÿข๐Ÿ’ป
Here are a few quick tips to speed things up:

โŒ Close unused programs.
Free up system resources by shutting down what you're not using.

๐Ÿ—‘๏ธ Clear out the clutter.
Delete files you no longer need and uninstall unused programs.

๐Ÿฆ  Check for malware & viruses.
Run a full system scan using a reliable antivirus program to check for and remove malware or viruses.

โš ๏ธ Update software.
Ensure your operating system and apps are up-to-date for optimal performance.

โš™๏ธ Manage startup programs.
Stop apps from automatically launching when you turn on your computer.

๐Ÿ”„ Restart your computer.
Often, a simple restart can resolve temporary issues and clear out memory.

๐Ÿ’พ Install more RAM.
More processing memory can make a big difference.

๐Ÿ†• Reinstall the operating system.
As a last resort, consider reinstalling the operating system to start fresh. Ensure you back up important data before proceeding.

Computers generally last around 3-5 years. If your computer is running slow and none of the above solutions have improved its performance, it might be time for a new one.

If you need advice on purchasing a new computer, or need assistance on getting your computer back up to speed, feel free to send me a message and I'll be glad to help you out ๐Ÿ˜๐Ÿ‘ฉ๐Ÿผโ€๐Ÿ’ป

A faster computer means more productivity and less stress! ๐Ÿš€

๐ŸŒ Let's Talk About IP Addresses! ๐ŸŒEver wondered what an IP address is and why it's important? Let's break it down! ๐Ÿงฉ๐Ÿ” Wh...
28/05/2024

๐ŸŒ Let's Talk About IP Addresses! ๐ŸŒ

Ever wondered what an IP address is and why it's important? Let's break it down! ๐Ÿงฉ

๐Ÿ” What is an IP Address?
An IP (Internet Protocol) address is your deviceโ€™s unique identifier on the internet, much like a home address but for your digital presence. Itโ€™s a string of numbers that allows devices to communicate with each other.

๐Ÿ  Types of IP Addresses:
- IPv4: The most common type, looks like this: 192.168.1.1

- IPv6: Newer, more complex, looks like this: 2001:0db8:85a3:0000:0000:8a2e:0370:7334

๐Ÿ”„ Dynamic vs. Static IPs:
- Dynamic IP: Changes periodically. Common for home networks.

- Static IP: Remains the same. Often used by businesses and for hosting websites.

๐Ÿ”’Why it matters?
- Privacy: Your IP can reveal your general location.

- Security: Helps you manage and secure your network.

- Access: Some content is restricted based on IP location.

๐Ÿ’ก Pro Tips:
- Use a VPN to mask your IP and protect your privacy.

- Regularly monitor your IP activity for any unusual signs.

Stay safe and smart online! ๐Ÿ’ป๐Ÿค“

Feel free to drop any questions or comments below! ๐Ÿ“ฉ๐Ÿ‘‡
Or flick me a message if you would like further help on this topic ๐Ÿ“ฌ

-blockedContent

๐ŸŒ ๐Ÿ›œ Slow Internet at Home? Here's What to Do! ๐Ÿ›œ ๐ŸŒStruggling with slow internet speeds? ๐Ÿ˜ซ Don't worry, you're not alone. ...
21/05/2024

๐ŸŒ ๐Ÿ›œ Slow Internet at Home? Here's What to Do! ๐Ÿ›œ ๐ŸŒ

Struggling with slow internet speeds? ๐Ÿ˜ซ Don't worry, you're not alone. Here are some quick tips to get you back online smoothly:

๐Ÿ”„ Restart Your Router - Sometimes, all your router needs is a quick reboot. Turn it off, wait 30 seconds, and power it back on.

๐Ÿ“ถ Check for Interference - Keep your router away from other electronics and place it in a central location in your home for the best signal. (Microwaves, for example, are particularly notorious for causing internet interference.)

๐Ÿ”ง Update Your Firmware - Make sure your routerโ€™s firmware is up to date. Check the manufacturerโ€™s website for the latest updates.

๐Ÿ”’ Secure Your Network - Too many devices or unauthorized users can slow things down. Change your Wi-Fi password regularly.

๐Ÿ“ฒ Limit Bandwidth-Hogging Apps - Streaming services, large downloads, and gaming can eat up bandwidth. Try pausing these activities to see if your speed improves.

๐ŸŒ Use an Ethernet Cable - For the fastest speeds, connect directly to your router with an Ethernet cable instead of relying on Wi-Fi.

๐Ÿ“ž Contact Your ISP - If all else fails, your internet service provider might be able to help. They can check for outages or provide a better plan.

Remember, a little troubleshooting can go a long way. Happy browsing! ๐Ÿ’ป๐Ÿ“ฑ

If you would like further assistance with any of the above troubleshooting tips, flick me a message and I'll be glad to help ๐Ÿ˜Œ๐Ÿ‘ฉโ€๐Ÿ’ป

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