RPM Retail

08/01/2026

New Year - New RPM office in the Arts Centre in Christchurch :-)

We're now located in the Health Technology Centre, 2 Worcester Boulevard - and loving the new space!!

31/01/2025

The start of 2025 is proving to be a difficult trading period for all businesses. Even retail pharmacy (which is usually VERY resilient) is experiencing a slow-down in customer spending (-9% vs Jan 2024).

There are still plenty of opportunities for small businesses to THRIVE. Here's my list of 25 tips for pharmacies, gathered from our work with some of the top-owner operated pharmacies in The IPG in 2024.

https://rpmretail.com/2025/01/12/25-tips-for-your-pharmacy-to-thrive-in-2025/

12/09/2024

There are some key levers for retailers to pull that improve customer satisfaction - and isn't that the holy grail?

Knowing what to measure - and then acting on the results is a well-proven technique and we're seeing some great results when retailers focus on key metrics like:

- Increased Products Per Customer
- More Loyalty Club Customers
- Fewer Out-of-stocks

Customer satisfaction is the number one indicator of long-term business success – but it can be difficult to measure and even harder to change.

04/07/2024

Last month, pharmacies had the worst retail performance of any month since the COVID-19 lockdowns in 2021

18/03/2024

You wouldn't drive your car without checking the dashboard.... and you should use your RPM Scoreboard in the same way! Check it frequently and use the information to improve the performance of your retail store 😃
Check out this quick video explanation from Deep. https://player.vimeo.com/video/917692555?app_id=122963

02/02/2024

"Reports of the death of retail stores are greatly exaggerated"

Check out our latest blog article.
https://www.rpmretail.com/post/the-1-strategy-for-retail-store-success

08/01/2024

Here’s some key points for independent pharmacies for 2024.

The Pharmacy sector has had a year of mixed fortunes. The good news included the removal of the $5 prescription fee and the trial of funded pharmacist consultations for common conditions. On the bad side we saw prescription remuneration increased at less than the rate of inflation, workforce shortag...

09/04/2023

Retailers: check your RPM Retail Performance Scoreboard - and use it to improve.

Here's some tips showing how easy this can be:

How to benchmark your store's retail performance using the RPM Scoreboard

02/01/2023

Happy New Year!
Here's some trends from our analysis of pharmacies in 2022 - plus my predictions for the year ahead.

It has been another very challenging year for most pharmacies with pressure on dispensary teams due to the complexity of receiving scripts electronically coupled with a shortage of qualified staff. The ongoing spread of discount and supermarket pharmacies continued. This has created a two-tier pharm...

22/12/2022

Here's our review of the year's retail results in independent NZ pharmacies.

It's certainly not all doom and gloom as some would have you believe - and the pharmacies measuring the right stuff are able to identify opportunities and act on them!

Have a great holidays!

*Data from 175 independent pharmacies subscribed to RPM Retail Sales - Category Trends - Regional Trends - Pharmacy Types - Inflation - Staffing Tips for 2023 Total Retail Sales: +4% vs last year. While this is positive in today’s competitive environment – it needs to be remembered that 2021 was...