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Great Outcomes AUS / NZ

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Great Outcomes AUS / NZ

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Great Outcomes AUS / NZ, Telecommunication Company, 8b Komaru Street, Auckland.

Great Outcomes provides top cloud-based communication solutions, helping businesses in Australia and New Zealand enhance flexibility and customer experience through expert system transformations.

25/02/2026

What if your AI didn’t just answer but actually helped customers decide?

In 2026, automation isn’t impressive because it’s fast. It’s impressive when it’s intelligent.

We’re seeing a shift from basic response systems to AI agents that actively guide conversations and customer actions across Australian and New Zealand markets. Instead of delivering static answers, modern AI can gather the right information, provide reassurance, clarify options, confirm next steps, and support customers through confident decision-making.

That’s the difference between reactive automation and resolution-focused AI.

Customer-facing Voice AI, in particular, is reshaping service experiences. It creates structured, purposeful conversations that feel clear and helpful — reducing friction while ensuring customers know exactly what happens next. When designed well, it strengthens trust and complements your teams by handling routine interactions consistently and intelligently.

If you're exploring how this could work in practice, Great Outcomes will work with your team to implement and test the right AI and automation solutions for a successful go-live and deliver measurable impact.

Are you ready to scale? Let’s start the conversation!

19/02/2026

AI isn’t the future anymore, it’s becoming the operating system of modern business.

The gap is widening between organisations that are maintaining operations and those using AI to transform how they support customers and empower teams.

Across Australia and New Zealand, competitive advantage is no longer about increasing headcount. It’s about implementing intelligent technologies that don’t just respond, but resolve.

Agentic AI can now complete tasks end-to-end. Voice AI is reshaping always-on service. Unified data and real-time AI copilots are giving frontline teams the insight they need to focus on empathy, complex problem-solving and high-value interactions.

This is what a scalable service looks like in 2026.

At Great Outcomes, we move beyond theory. We help organisations cut through the noise by identifying and selecting the right vendors and automation solutions for their needs, then guiding implementation to deliver measurable ROI while strengthening both customer experience and operational performance.

Looking for the right technology? We can help!

25/11/2025

Earlier this month, we had the privilege of attending Cisco Live APJC 2025 in Melbourne, where our Director, Giles Potter, explored how A/NZ organisations can unlock customer-experience excellence and operational efficiency through AI.

Ben Dawson, President, Asia Pacific, Japan, and Greater China, led the keynote event. Here are the key takeaways:

→ AI-Ready Infrastructure: A major shift is underway from traditional chatbots to agentic AI, requiring organisations to rethink their network infrastructure to support massive processing demands across data centres and edge environments.

→ Future-Proof Workplaces: Unified communications remains essential for secure, seamless collaboration in hybrid work. AI integration introduces new workplace infrastructure requirements to ensure employees can connect and communicate without friction.

→ Security Integration: Security is no longer an add-on, it can now be built directly into the network, helping organisations defend against increasingly sophisticated, AI-driven threats targeting cloud communications.

→ Connected Intelligence: Jeff Schultz introduced a new model of collaboration where humans, AI agents, and systems work intelligently together, enabling richer, smarter customer interactions in the contact centre.

→ Edge Computing: Cisco’s Unified Edge platform unifies compute, networking, and security at the edge, enabling real-time AI processing closer to where data is created, reducing latency and accelerating response times.

At Great Outcomes, we help clients translate these insights into real-world results, from optimising operations to elevating customer experiences.

Contact us to explore how your business can harness AI and digital innovation, and whether your infrastructure and communications are secure and AI-ready.

21/11/2025

What if your customers could reach your team faster, get answers sooner, and enjoy a smoother experience, all without waiting on hold?

We’re excited to share that after extensive design work and testing, Great Outcomes has introduced our AI Voice Agent into our workflows, such as our Client Support line and customer follow-up.

AI voice agents are rapidly becoming one of the most valuable tools in modern organisations. They help streamline operations, reduce wait times, offer 24/7 assistance, and free teams to focus on more complex, higher-value work. It’s no surprise they’re gaining incredible momentum across industries.

And you may have already met ours.

Over the last couple of months, you may have received a call inviting you to one of our events, which was carried out by our AI voice agent. She helps us keep clients informed and engaged while maintaining a seamless experience.

At Great Outcomes, we continually embrace the latest technology, stay ahead of trends, and evolve to support our clients on their journey.

When you’re ready to know more, just reach out and have a chat. How could a Voice Agent revolutionise your business?

10/10/2025

Thank you to everyone who joined our webinar yesterday — Compliance Under Control: AI Tools for a Safer Contact Centre!

Hosted by Great Outcomes and TCN, the session explored key compliance challenges faced by contact centres across New Zealand and Australia, including data security, customer consent management, audit readiness, and payment data protection.

A huge thank you to our incredible speakers Giles Potter, Li Tiatia, Jacob Maiore, Julika Wahlmann-Smith, and Jonathan McDonald for sharing their insights and demonstrating how AI tools are transforming compliance management, helping organisations strengthen governance and build customer trust.

💬 Let’s keep the compliance conversation going!

If you have questions or want to explore how AI can support your compliance goals, reach out to us — we’d love to continue the discussion.

The full recording is available now, talk to us and we’ll send you the link!

08/10/2025

It was great having Patrick Micallef and Nagi Cinar from AudioCodes A/NZ visit our office this week!

AudioCodes is a global leader in unified communications, voice, contact centre, and conversational AI solutions for enterprises. Always great catching up with Pat, who’s worked closely with Great Outcomes in New Zealand before.

Our Director, Giles Potter and Madeleine Potter, Customer Success Manager, really enjoyed welcoming you both and hearing more about what’s new at AudioCodes.

Thanks for stopping by and sharing your story with us!

06/10/2025

We’re still on the lookout for a maternity cover as the Head of Marketing in Melbourne!

While our LinkedIn job ad has now closed, the position remains open – we’re excited to find the right person to join our team from October/November 2025 through July 2026.

This is a hands-on leadership role where you’ll drive marketing strategy and ex*****on across Australia and New Zealand, working on everything from lead generation, campaigns, events, CRM workflows, content, and partner collaboration.

We’re particularly interested in applicants with previous experience in the technology industry, especially across cloud applications, subscription-based solutions, contact centres, or service industries.

If you’re organised, creative, and ready to make a real impact, we’d love to hear from you.

📍 Melbourne CBD

🕒 Full-time (minimum 30 hours per week)

Apply directly on our website here: https://www.greatoutcomes.co.nz/head-of-marketing-maternity-cover

Don’t miss this opportunity to step into a dynamic role with plenty of scope to learn and share from a supportive team!

01/10/2025

Could one small mistake cost your contact centre thousands in compliance fines?

Join us for our upcoming webinar: Compliance Under Control: AI Tools for a Safer Contact Centre, hosted by Great Outcomes & TCN

One Week Left – Register Now!

🗓️ Thursday, 9 October 2025 – 11:00 AM (AEST) / 1:00 PM (NZT)

We’ll show how AI helps overcome today’s biggest compliance challenges:

→ Consent & Do-Not-Contact

→ Data Privacy, Live Monitoring

→ Audit Readiness

→ Payment Security

→ And More!

Discover how to safeguard your customers, stay audit-ready, and reduce compliance risk with the latest AI-powered tools.

👉 Don’t miss out – secure your spot today!

Register here: https://www.greatoutcomes.co.nz/compliance-under-control-ai-tools-for-a-safer-contact-centre

23/09/2025

Last week, our Director, Giles Potter, had the pleasure of welcoming Srinivas Madhi and Conor Doherty from Talkdesk to our Melbourne office.

We’re proud to work so closely with our partners. We've had a busy year already with so many new features and innovations rolling out, and we’re excited to keep sharing what’s possible with our customers and new prospects.

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16/09/2025

How can AI help your contact centre stay compliant as regulations tighten across Australia and New Zealand?

Join us for Compliance Under Control: AI Tools for a Safer Contact Centre — a forward-thinking webinar where industry leaders share insights on compliance challenges, real-world solutions, and practical ways AI is reshaping SMS, voice, and consent management.

Speakers:

→ Giles Potter - Founder & Director, Great Outcomes

→ Li Tiatia – Exec. Vice President Asia-Pacific, TCN

→ Jacob Maiore – CEO, Australian Collectors & Debt Buyers Association (ACDBA)

→ Julika Wahlmann-Smith – Partner, Hesketh Henry

→ Jonathan McDonald – Senior Sales Engineer, TCN

Date: Thursday, 9 October 2025

Time: 11:00 AM (AEST) / 1:00 PM (NZT)

🔗 Register now to secure your spot: https://www.greatoutcomes.co.nz/compliance-under-control-ai-tools-for-a-safer-contact-centre

07/09/2025

Contact centres are under more pressure than ever to meet strict compliance rules.

But what if AI could take the heavy lifting off your team – and even make compliance smarter and faster?

Hosted by Great Outcomes and TCN, this webinar will explore how AI is transforming SMS, voice, and consent management. You’ll hear real-world customer stories, see live demos, and get expert insights on staying ahead of regulatory demands.

🗓 Thursday, 9 October 2025

⏰ 11:00 AM (AEST) | 1:00 PM (NZT)

Ready to rethink compliance? Register now and be part of the conversation.

https://linkly.link/2Eh4z

Address

8b Komaru Street
Auckland
1050

Opening Hours

Monday	8:30am - 6pm
Tuesday	8:30am - 6pm
Wednesday	8:30am - 6pm
Thursday	8:30am - 6pm
Friday	8:30am - 6pm

Website

https://greatoutcomes.co.nz/

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