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Monday 8:30am - 6pm Tuesday 8:30am - 6pm Wednesday 8:30am - 6pm Thursday 8:30am - 6pm Friday 8:30am - 6pm

Great Outcomes AUS / NZ

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Great Outcomes AUS / NZ

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Great Outcomes AUS / NZ, Telecommunication Company, 8b Komaru Street, Auckland.

Great Outcomes provides top cloud-based communication solutions, helping businesses in Australia and New Zealand enhance flexibility and customer experience through expert system transformations.

10/08/2026

What if AI handled your next customer conversation and still felt personal?

Last Thursday in , Great Outcomes hosted the AI Voice in Action Lunch & Learn in partnership with Talkdesk.

A big thank you to everyone who joined us for an engaging discussion around how AI Voice can support better customer experiences, smarter operations and real business outcomes.

We explored how AI Voice is moving beyond traditional IVR and chatbots to act more like a team member, understanding intent, taking action, completing work and involving a person only when needed.

Next time, don’t miss out on our exclusive AI Voice Lunch & Learn.

Curious about where AI Voice could fit within your organisation? Get in touch with Great Outcomes and start the conversation.

22/07/2026

What's costing your business more? The calls you're making?

Or the ones you're not?

Every day, businesses miss important customer conversations because their teams are focused on everything else.

Not because they don't care. Because they're busy.

What if every important customer conversation happened, before your customer had to call you?

🔷 AI Voice is now. 🔷

If you're looking to improve operational efficiency, increase team capacity, and deliver a better customer experience, we'd love to show you what's possible.

Let's talk: https://www.greatoutcomes.co.nz/contact

21/07/2026

We're extremely proud to see our client, The Friends' School, Hobart, Tasmania featured by Zoom for their communications transformation.

What began as replacing a legacy phone system became a complete shift to a modern, unified communications platform.

The results speak for themselves:

✅ Avoided $70,000 in hardware replacement costs

✅ Reduced physical handsets from 180 to just 30

✅ Faster, automated staff onboarding

✅ Improved business continuity during outages

✅ AI-powered collaboration as an approved AI solution

Last month, our Director, Giles Potter, and Customer Success Manager, Madeleine P, visited the school in Hobart to meet with Duncan Gillespie, Information Services Manager.

We're proud to have supported the transformation to Zoom Phone, Zoom Meetings, Zoom Rooms with AI Companion, and a fully integrated intercom solution.

Read Zoom's customer story to discover how The Friends' School transformed communications for over 450 staff and 1,340 students.

https://www.zoom.com/en/customer-stories/friends-school/

Thinking about modernising your organisation's communications? We'd love to show you what's possible. Let's talk!

05/07/2026

Are you a business leader looking to drive operational efficiency and deliver better customer experiences with AI?

Join Great Outcomes AUS / NZ and Talkdesk for an exclusive AI Voice Lunch & Learn in and discover how organisations are already using AI Voice Agents to automate customer conversations, improve productivity, and deliver measurable business outcomes.

See live demonstrations, explore real-world use cases, and gain practical insights you can apply within your organisation.

📅 Tuesday, 21 July 2026

🕛 12:00 PM – 2:00 PM

📍 Level 5, 440 Collins Street, Melbourne

Places are limited, and attendance is subject to confirmation.

Find more details and register your interest here: https://www.greatoutcomes.co.nz/ai-voice-in-action

24/06/2026

This month, our Director, Giles Potter, and Customer Success Manager, Madeleine P, travelled to Tasmania to support another successful client technology implementation.

As part of the project, they visited Launceston, where they worked closely with the client to deliver and configure modern Crestron meeting room solutions designed to enhance collaboration, simplify communication, and create a seamless workplace experience, helping standardise technology and create a consistent meeting experience across the client's facilities in multiple states and office locations.

It's always rewarding to see technology making a real impact on organisations. We're proud to help businesses across Australia and New Zealand deliver smarter workplaces with reliable, integrated audiovisual and collaboration solutions.

Looking to modernise your meeting rooms or create a consistent technology experience across your organisation? We'd love to help.

Get in touch with the Great Outcomes team to discuss your audiovisual and workplace technology needs.

25/02/2026

What if your AI didn’t just answer but actually helped customers decide?

In 2026, automation isn’t impressive because it’s fast. It’s impressive when it’s intelligent.

We’re seeing a shift from basic response systems to AI agents that actively guide conversations and customer actions across Australian and New Zealand markets. Instead of delivering static answers, modern AI can gather the right information, provide reassurance, clarify options, confirm next steps, and support customers through confident decision-making.

That’s the difference between reactive automation and resolution-focused AI.

Customer-facing Voice AI, in particular, is reshaping service experiences. It creates structured, purposeful conversations that feel clear and helpful — reducing friction while ensuring customers know exactly what happens next. When designed well, it strengthens trust and complements your teams by handling routine interactions consistently and intelligently.

If you're exploring how this could work in practice, Great Outcomes will work with your team to implement and test the right AI and automation solutions for a successful go-live and deliver measurable impact.

Are you ready to scale? Let’s start the conversation!

19/02/2026

AI isn’t the future anymore, it’s becoming the operating system of modern business.

The gap is widening between organisations that are maintaining operations and those using AI to transform how they support customers and empower teams.

Across Australia and New Zealand, competitive advantage is no longer about increasing headcount. It’s about implementing intelligent technologies that don’t just respond, but resolve.

Agentic AI can now complete tasks end-to-end. Voice AI is reshaping always-on service. Unified data and real-time AI copilots are giving frontline teams the insight they need to focus on empathy, complex problem-solving and high-value interactions.

This is what a scalable service looks like in 2026.

At Great Outcomes, we move beyond theory. We help organisations cut through the noise by identifying and selecting the right vendors and automation solutions for their needs, then guiding implementation to deliver measurable ROI while strengthening both customer experience and operational performance.

Looking for the right technology? We can help!

Address

8b Komaru Street
Auckland
1050

Opening Hours

Monday	8:30am - 6pm
Tuesday	8:30am - 6pm
Wednesday	8:30am - 6pm
Thursday	8:30am - 6pm
Friday	8:30am - 6pm

Website

https://greatoutcomes.co.nz/

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