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UCG Universal Communications Group

Name: UCG Universal Communications Group
Address: 9 Prescott Street, Penrose, Auckland, 1061, NZ
Telephone: +6493471498

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UCG Universal Communications Group

Helping network operators design, build & innovate faster, more reliable telecommunications networks.

Universal Communications Group (UCG) is a ‘customer focused organisation’ with a strong track record of collaborating with nbn to deliver new initiatives and technology trials. UCG has the systems and processes in place to provide all the prerequisite reporting and field management, and more importantly, the cultural fit required to carry out services in end user premises. UCG has provided innovat

ive solutions to the telecommunications sector, connecting premises to our clients’ networks since 1990. Over the last 12 years, UCG has been providing in-home broadband connection services across a variety of technologies, including modem connection, testing and Wi-Fi setup across Australia and New Zealand. UCG offers end-user service provisioning services and activations for single and multi-dwelling premises, including homes, apartments, commercial and industrial premises. We are technology agnostic and well versed in all telecommunications service activities.

25/06/2026

UCG is proud to be working on a creek crossing with and our Delivery Partner CDS New Zealand Ltd. We are all set to kick off the Horizontal Directional Drilling (HDD) crossing of Henderson Creek located in Massey in Auckland’s western region. The drill shot will extend 450 metres from one bank to the other and will go as deep as 20 metres below the creek bed. The complexity and associated planning required for this has been in the works for many weeks and we are now ready to go. This critical infrastructure project will enable high speed Chorus internet services to locals.

Thanks to the combined planning and teamwork of Chorus, UCG and CDS New Zealand everything is now in place to safely commence this large-scale drilling operation.

24/06/2026

From red zone to recreation ♻️

A few months ago we shared details of a project we had underway in Central Christchurch where we are removing redundant Chorus poles, clearing the way for a community that has been through so much.

The project to date has removed in excess of 550 poles and importantly we did not want them to end up in landfill.

The recovered timber has been installed in a local community park, a circular grove of standing poles, seating structures and play elements that kids and families in Christchurch are now enjoying. The same timber that once carried aerial cables across the red zone now is centrepiece of a space for community connection.

This is what circular infrastructure looks like in practice. No virgin timber. No waste. Decades-old Chorus poles finding a second life with real purpose.

A huge thanks to Chorus and Christchurch City Council for making this collaboration possible and to our UCG team whose work in the field made it happen.

Infrastructure removal that gives back. That's a project we’re proud of. 💙

15/06/2026

🌟 Huge shoutout to our UCG team!

Chorus recently hosted a lunch at our Auckland office to celebrate the team's outstanding work across the last quarter on a continuous improvement program that translates to improved outcomes for both UCG and Chorus. It was fantastic to bring key people from Chorus and UCG together in one room.

This recognition speaks volumes — it reflects the commitment, professionalism, and team spirit our people bring every single day. Thank you, Chorus, for the kind gesture and for the ongoing guidance and support that makes us feel genuinely backed as your service company.

Here's to continuing a strong partnership. 🤝

08/06/2026

Walk into any exchange and know exactly where you're going.

Inside plant environments are some of the most complex spaces a field technician works in. Rows of bays, hundreds of ports, and a fault that needs finding fast. Traditionally that means experience, memory, and a lot of searching.

Vector changes that.

Part of the AugmentAI platform, Vector uses AI-guided wayfinding to lead technicians directly to the fault, overlaying navigation onto the physical environment through AR smart glasses. No searching. No guessing. No wasted time.

The result? Faster fault resolution, less dependence on senior engineers being physically on-site, and junior technicians capable of doing specialist-level work from day one.

This is what we've been building — and what we're now deploying across exchanges in collaboration with Chorus and Project Advisory Group. Watch it in action. 👇

03/06/2026

What if your technician could identify a fault, confirm the fix, and work through every resolution step hands-free, without making a single call back to the NOC?

That's Lens.

Lens is the AI fault resolution engine inside the AugmentAI platform. The moment a technician is on-site, Lens gets to work. It autonomously identifys the fault, classifying it with confidence scoring, and walking the technician through a step-by-step resolution workflow via AR smart glasses. All voice-activated. All hands-free.

No waiting on hold for technical support. No relying on a senior engineer being available. No delays while someone finds the right documentation.

Just a clear fault, a clear action, and a technician who can execute it. Watch it in action. 👇

28/05/2026

The future of field operations is here and we are building it.

We're proud to be working alongside Chorus and PAG to develop AugmentAI – Powered by Synapse. A leading-edge capability that's set to transform how field technicians are supported in the field.

Real-time AI guidance. Smarter decisions. Faster resolution.

This is what happens when infrastructure expertise meets cutting-edge technology, and we're only just getting started.

Built for the field. Powered by AI. Delivered by the people who know the network.

13/05/2026

🍕 A well-deserved shout-out to our incredible team! 🎉

We’re proud to share some fantastic recognition from Chorus, acknowledging the amazing work everyone at UCG has been doing to support New Property Development fibre connections and help meet growing market demand.

A special mention was made of our Design team for their outstanding performance, along with recognition of the extra effort and hard work many team members have contributed to keeping up with increased demand.

This feedback reflects the dedication, teamwork, and commitment shown across the entire team every day. And of course, a big thank you to Chorus for the pizza shout-out! 🍕

Thank you everyone for your continued hard work and dedication. We have an international and highly skilled and talented Design team spread across New Zealand, Philippines, and Australia. You are the best in the industry. Keep it up!

10/05/2026

Join us in celebrating our team members who reached work‑anniversary milestones this month.
Thank you for your commitment and service to UCG.

10/04/2026

Elevating what's possible in the field.
Earlier this month, our team took on a challenging pole removal project on Whatipu Road in Auckland.

The challenge:

How do you work on 120 Poles on one road which is a narrow rural corridor with sections as tight as 4 metres wide.

Before a single pole came out, our team invested the first 3 days in thorough asset clearing — applying NZGTTM principles to carefully identify and mitigate every risk that the site presented. That groundwork made everything that followed possible.

The result? 120 poles removed and reinstated to required standards in just 7 working days — completing the full project in a record 10 working days.

That outcome doesn't happen without the right partners. The technology delivered by DataStream NZ Ltd was instrumental in helping us work smarter, move faster, and maintain the standards our clients expect.

This is what it looks like when preparation, process, and partnership come together. Proud of the team on the ground who made it happen.

Practical innovation at its best which balances business and technical outcomes with safety at the core!

01/04/2026

Clearing the way for Christchurch
UCG is proud to be delivering a meaningful project in central Christchurch — removing over 400 redundant Chorus poles and aerial network from the red zone.
This isn't just infrastructure removal. It's about giving back to a community that's been through so much. The cleared streetscape reduces visual pollution in an area that holds deep significance for so many New Zealanders — and in a great collaboration with Chorus and Christchurch City Council, the recovered poles are being donated for repurposing into playgrounds and public gardens.
Works began on 2 March, and we're proud to say we've already removed more than 250 poles — ahead of our scheduled completion date. That progress didn't come without challenges. A full survey was needed in the area which required a lot of walking over the hot summer days before a single pole came down, and we had to customise and develop a process that had large volumes of poles being taken down safely in a short timeframe. Our team rose to both the challenges without missing a beat.
Projects like this are why we love what we do. 💙

Address

9 Prescott Street, Penrose
Auckland
1061

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+6493471498

Website

https://ucg.co.nz/

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