CRM Consulting

CRM Consulting Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from CRM Consulting, Telecommunication Company, Auckland.

The CRM Contact Centre Awards were introduced to New Zealand in 1997 by The Startel Group, as a means of providing an annual 'snap-shot' of how New Zealand Contact Centres are responding to customer enquiries over the telephone and Internet.

If you haven't had a chance to check it out yet, we've launched a brand new CRM Consulting website!Jump over to www.crmc...
18/02/2016

If you haven't had a chance to check it out yet, we've launched a brand new CRM Consulting website!

Jump over to www.crmconsulting.co.nz to see the new site, including photos and results from previous CRM Contact Centre Awards, and upcoming key dates for 2016.

20/09/2015

Winners announced in 2015 CRM Contact Centre Awards

Friday 18 September 2015: – New Zealand’s top contact centres were tonight honoured at the prestigious CRM Contact Centre Awards.

Building and plumbing business-to-business brands Marley New Zealand and Dux New Zealand took home the Diamond Award for customer service in New Zealand for a contact centre with less than 50 seats. The ACC Business Service Centre won other major award of the night, winning the Diamond Award for customer service in New Zealand for a contact centre with more than 50 seats.

The annual Awards recognise the efforts of contact centre staff from across New Zealand.

Country Manager of Randstad New Zealand, Brien Keegan said the company was thrilled to be involved in the Awards for the fifth year.

“As recruitment and HR services specialists, we know that a happy workforce is crucial to the success of a company, and it’s great to recognise and reward contact centre workers who are so often at the coalface of a business.

“I’d like to pass on my personal congratulations to all the winners of the 2015 CRM Awards for their dedication and achievement in standing out in a highly demanding industry. Randstad is proud to continue our ongoing relationship as a Diamond sponsor of the CRM Awards,” says Keegan.

The CRM Contact Centre Awards was introduced to New Zealand in 1997 to measure the quality of service delivered by contact centres over the telephone and internet, and to raise awareness of the impact this has upon their image.

This year’s awards ceremony attracted more than 700 people, reflecting the prestige of the event and the significance of the industry in the country.

Director of CRM Consulting, Laurie Smith, said the winners continuously achieved great results and were highly deserving of their accolades.

“It is tough every year to decide the winners and we’d like to congratulate every company who entered for their dedicated work within this essential industry.”

http://youtu.be/WGPOT35PGxk
22/09/2013

http://youtu.be/WGPOT35PGxk

The talented team at Randstad created a wonderful video to entertain the crowds at the 2013 CRM Awards

22/09/2013

Derek & Craig from Rapid Results once again host the annual CRM Awards for 2013, with an amazing entry!

2012 CRM Contact Centre AwardsThe SOLD OUT sign went up for a full house at the annual CRM Contact Centre Awards in SKYC...
18/09/2012

2012 CRM Contact Centre Awards

The SOLD OUT sign went up for a full house at the annual CRM Contact Centre Awards in SKYCITY on Friday 14 September.

The Awards reached a record-breaking milestone with over 730 attendees and the organisers CRM Consulting Ltd gave top honours to Department of Internal Affairs, Marley New Zealand, Telecom and Coca-Cola Amatil.

They were the big winners last Friday night with the event heading full on into the Social Media arena featuring live tweeting during the night which is now in its 15th year.
After eight intense weeks of mystery shopping, the director of CRM Consulting Laurie Smith said, “Each year I cannot get over how tough it is to separate the winners. It’s great to see such a passionate commitment to service excellence in these winning operations. Tonight’s Contact Centres have done their companies proud and we’re confident that their customers are happy”

The premiere industry event for New Zealand’s Contact Centres assesses the answer times, friendliness, and ability to resolve enquiries by agents on the phone as well as email.

In the ever-changing landscape of customer expectations, criteria this year were adapted taking into account industry trends and workshop consultations earlier in the year.

The Awards also recognise the skill of outbound calling staff where again this year Telecom’s teams featured strongly placing first and second in their sections and only Coca-Cola Amatil beating them with the nation’s strongest business to business calling team.

With social media as another key channel of contact, director Laurie Smith added, “It’s an exciting space for customers, but one that’s still wide open in regards to meeting expectations and many in the industry are still finding their way”

Keeping it free to enter, thanks to kiwi-owned companies Agile Integration and Rapid Results, they combined with global recruitment providers Randstad and technology giants Avaya as sponsors for this year’s Awards.

The 2012 results can be viewed in full at www.crmconsulting.co.nz

CRM Consulting

16/09/2012

Safety Briefing 2012, Produced by Rapid Results

16/09/2012

Light Saber help desk, Production by Rapid Results

16/09/2012

You're all stars, production by Rapid Results

11/07/2012

Short video teaser trailer for the 2012 CRM Awards in September 2012. Sponsored by Agile, Randstad and Rapid Results

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