Auror

Auror The retail crime intelligence platform built to make stores safer and communities stronger.

A huge thank you to every retailer, police partner, and community leader who joined us in Melbourne for Auror Connect Au...
04/10/2026

A huge thank you to every retailer, police partner, and community leader who joined us in Melbourne for Auror Connect Australia.

This year, the conversation moved from what it means to join the movement against retail crime to what it takes to lead it, and the Australian community showed exactly what that looks like in practice.

A few moments that stood out:
🤝 Retailers and police, working as one: We heard directly from a retailer and senior police leaders on how a single tip-off grew into a police operation and a state-wide police retail crime strategy.

📈 The network effect, in numbers: Police engagement across the Auror Network in Australia has surged over the past year, with 28% more active police users, 43% more case status updates, and 84% more evidence files downloaded.

🤖 A first look at what’s next: We gave the room an early glimpse of where AI is heading at Auror, built to do the searching so your team can spend more time acting on what matters most. Early days, but a direction we’re genuinely excited about.

We also celebrated this year’s Supreme Hero Award winners. Congratulations to every finalist and winner leading this movement in their own patch. Thank you for being part of the Auror Network, Australia. Let’s keep leading the movement, together.

30/09/2026

Underreporting keeps retail crime invisible.

For decades, retail crime was written off as the cost of doing business. For store teams, threatening behavior became "part of the job."

No one should have to accept that.

The problem stemmed from how incidents got recorded. Every store and retailer kept its own records. Even when teams reported a lot, the reports sat in the store. When store teams didn't see outcomes, they stopped reporting.

Auror pioneered Retail Crime Intelligence to change that, starting with the basics: reporting that's structured, consistent, and easy for frontline teams. When every incident is captured the same way, AP/LP leaders can make more informed decisions to protect their people.

Every report makes the network stronger for everyone in it. Retailers across the Auror Network are seeing less violence, fewer incidents, and repeat offenders who don't come back.

That's the network effect, and it's how we get to 50 in 5: cutting violent crime in stores by 50% in five years.
It takes a network but starts with a single report.

Last month's National Retail Crime Crackdown in the US was a nationwide success thanks to the diligent crime reporting b...
29/09/2026

Last month's National Retail Crime Crackdown in the US was a nationwide success thanks to the diligent crime reporting by retailers.

Organized retail crime (ORC) does not respect jurisdictional boundaries and offenders are not brand-loyal, which is why retailer collaboration and partnerships are crucial to get on top of this problem.

Better quality reporting to surface intelligence on the top high-harm offenders through Auror is key for retailers to make more informed decisions around safety, frontline teams, and police engagement for serious crimes.

Well done to the 40 retailers across 32 states that powered these results in partnership with law enforcement.

28/09/2026

After COVID, Brian Huff's five-person LP team at Boot Barn had to pivot. Store operations were under control, but external theft and violence were rising. As a result, the team moved from operations work to roughly 90% external investigations.

To ease the transition, they standardized reporting. Store teams report in Auror, and the LP team gets each event instantly. Strategic thresholds keep investigations focused on the highest-value cases.

The results:
🕐 Reporting time cut in half (40 → 20 minutes)
🚓 162% more closed investigations, FY27 vs FY26 YTD
💛 88% of surveyed store colleagues feel safer

In a recent LPF webinar, Brian shared their stores are now able to spend less time reporting and more time on customers again:

"Being able to hand us that information and for us to go to work… it helped them get back to business."

Lean LP teams are seeing success without headcount. But it requires a strong network to keep every store connected.

What does retail crime actually cost, and who ends up paying for it?We partnered with TalkLPnews to find out. Survey res...
25/09/2026

What does retail crime actually cost, and who ends up paying for it?

We partnered with TalkLPnews to find out. Survey results from LP leaders shows that the true cost of in-store crime extends far beyond shrink, creating measurable downstream impacts on store operations, associate safety, employee turnover, and lost revenue.

Join us on Monday, Sept. 28 at 10:50 AM at APEX 2026 in Nashville for "Beyond Shrink: What ORC Is Actually Costing You".

Moderated by Amber Bradley (TalkLPnews), our expert panel will pull from decades of experience in asset protection and law enforcement to break down the true numbers on both sides of the aisle:

👤 Ben Dugan, Executive Director, Central Investigations at CVS Health
👤 Nelson Cooper, Special Investigator at Panda Restaurant Group
👤 Det. Capt. Matthew Lawson, Knox County Sheriff's Office
👤 Raul Aguilar, Head of Law Enforcement Partnerships (Americas) at Auror

Together, these experts will uncover what retail crime costs retailers, law enforcement, and the public along with how to build internal LP business cases that resonate with CFOs and COOs.

See you in Nashville!

18/09/2026

The Emergency Tech Show wrapped up this week in Birmingham, England, where our team met with police partners from across the UK to show how the growing Auror Network helps connect the dots on retail crime.

Liv Turner and Joe Champness were on site representing Auror. Both former police officers, the two now work alongside law enforcement partners across the UK as part of Auror's law enforcement partnerships team.

They shared how retailers are using Auror to generate high-quality reports and insight on the top offenders causing the most risk and harm in their communities. That intelligence gives officers visibility into the highest harm retail offenders.

The result: a more strategic focus on the 10% of offenders causing the majority of harm and loss, time saved on investigations, and resources freed up for proactive policing and responding to emergency calls.

It's the same story we're seeing beyond the UK. The Auror Network is expanding across retailers and police agencies throughout Europe. More intelligence means more crimes stopped for safer stores and communities.

One shared intelligence picture ended a violent shoplifting spree by connecting 45 events across multiple retailers.An o...
16/09/2026

One shared intelligence picture ended a violent shoplifting spree by connecting 45 events across multiple retailers.

An offender targeting stores at major UK retailers built up a long history of theft before frontline teams connected the pattern. Store teams reported every incident in Auror, capturing repeated events targeting skincare, haircare, baby, and over-the-counter medicine categories.

Several of those events turned aggressive, with the offender intimidating staff and behaving erratically in store. Reporting that detail alongside every other incident gave law enforcement the full picture of the risk this person posed.

Police used that intelligence to build a case, arrest the offender, and bring them to court. They pleaded guilty and were sentenced to prison, along with a Criminal Behaviour Order barring them from the area on release.

This outcome started with retailers who refused to treat each incident in isolation. Reporting consistently, across stores and across companies, turned 45 separate events into one conviction. Well done, teams!

A one-time theft and organized retail crime can look identical from inside a single store.Instead of chasing a single de...
15/09/2026

A one-time theft and organized retail crime can look identical from inside a single store.

Instead of chasing a single definition (LP teams gave Loss Prevention Research Council 116 different definitions when asked), investigators look for signs.

No one sign means you're looking at organized retail crime. But the more that show up together, and the more they repeat across stores, regions, or retailers, the stronger the case that it's not an isolated incident.

The stakes for spotting the pattern are real: the top 10% of offenders drive 70% of total crime value in the US, based on data logged in Auror during the first half of 2026.

The top 10% of offenders driving the majority of harm and loss in stores is a trend that's held for the past decade since we've been monitoring it.

This is why single-store visibility isn't enough to uncover ORC.

We broke down the stakes of ORC, industry definition, ORC vs. organized crime, and what the data shows, in a recent article from the former Deputy Assistant Director of Transnational Organized Crime at Homeland Security Investigations (HSI), Raul Aguilar: https://hubs.ly/Q04xBbLj0

14/09/2026

In Pomona, California, one offender had a routine: morning coffee, lunch, an evening b**r. He never paid for a meal. Each visit cost Heritage Grocers Group $15 to $25.

The specialty retailer’s loss prevention team didn’t intervene. Instead, they logged every single visit in Auror, each entry timestamped with a note.

Over about 30 days, that added up to 15-25 documented incidents. Once the pattern was clear, the team called police, who arrived within minutes. The store director was able to show officers the full history: This wasn't a one-off. Connected, it was a month-long history of offending.

The impact went further. The district attorney's office later reached out asking for the full case history so the losses could be presented together, not as isolated $15 thefts.

"So when it come to our end of the [Auor] pilot,” LP Director Orlando Torres shared, “I was able to show that to my senior director and be able to defend why we were going to be able to go with this platform because we were [able] to have all these cases… together."

The ability to see connected incidents was critical for Heritage Grocers Group’s lean LP team as each LP manager is responsible for 15-22 stores. Now, they’re able to get the full picture of offending and surface patterns on what might initially appear to be isolated one-time events of negligible amounts.

Two people went through the self checkout with some items at a large retailer in New Zealand. One scanned a portion of t...
09/09/2026

Two people went through the self checkout with some items at a large retailer in New Zealand. One scanned a portion of the items and stayed behind, appearing to pay. The other grabbed an armful of unscanned clothing and headed for the exit.

Loss prevention officers moved to stop them. In the process, both persons of interest pushed past staff to get away. Officers managed to recover one item, but the pair escaped with the rest.

The physically aggressive behavior toward loss prevention staff was reported directly to police, along with a full statement and video footage of the incident.

Once connected in Auror, the report linked one offender to 57 separate retail crime events, spanning multiple sites of the same retailer as well as other retailers. That person was arrested and charged, and has been inactive on Auror since April 2026.

Well done to the LP team for the consistent reporting of this person’s offending, giving police solid grounding for arresting and charging the offender.

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