BPO-Jobs Nepal

BPO-Jobs Nepal We are BPO service provider.We are continuously seeking staffs for call center,Transcription,Information Technology and many more.

11/04/2016

Difference Between BPO and Call Center
If call center is a business operations and it’s outsourced, it is a part of BPO. BPO is a superset and Call center is a subset of BPO. BPO involves different processes based on the outsourced company business needs. It includes simple processes, complex processes and critical business processes as well. The talent requirement varies and is dependent based on the type of process.

Call Center revolves around communication/customer relationship management whereas BPO has a wide scope ranging from simple data entry (Basic knowledge of computer) to Data Analytics ( using analytics tools like SAS, SPSS etc and providing insights.

To sum up, it is a misconception among people outside the BPO field that BPO jobs are low end and does not require any skill set. Anyone can do this job, they are highly mistaken. BPO jobs are like any other jobs which require business related skills to perform it and it is not the same Call Center.

11/04/2016

Call Center- call center is a centralized office used for receiving or transmitting a large volume of requests by telephone.

Basically a Call Center handles customer queries and calling up customers either for making a sales pitch or requesting for customer feedback. Technical support help desk is a kind of Call Center handling technical queries. There are many companies who have set up call centers and they work for multiple customers. Few companies have their own in-house call centers to handle customers.

11/04/2016

BPO- Business Process Outsourcing (BPO) in simple terms is the outsourcing of business operations which any company has to perform in order to keep their business running. A simple example is a school which has to maintain the database of it students in terms of age, s*x, height, home address, pick up points, marks in each subjects etc. If the school outsources this work to a 3rd Party vendor to maintain this data, this is a business process outsourcing. For the school, this data is required to run its operations.
According to Wikipedia – Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

Similarly consider any business establishment and if they outsource any of the business processes to any 3rd party that will be called as Business Process Outsourcing.

10/04/2016

Any body interested to work in night shift.must have good english please comment.

09/04/2016

feel free to write about BPOs and call centers and stay tuned we will be posting more on the same titles.we want more people to know about this industry in Nepal as lots people here don't know about this industry.so we are taking Initiative to let people know about this industry.....Cheeers

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