QuandaGo

02/02/2023

Have you checked out the QuandaGo Performance Scan? Get a view into how you're performing on customer service quality and efficiency. Take the 5-Minute survey and get your readout today!

When you think about measuring CX performance, do you consider variables such as: 

25/01/2023

Ziptone research shows that QuandaGo is ranked the number two cloud contact center application provider! Read more in our latest below.

All contact centers must sooner or later move to a cloud platform. The market for cloud platforms is dominated by established parties, but the range of

20/01/2023

There's no doubt been lots of talk about , but how does it really compare to current bot technology. Learn more in today's blog post and be on the lookout for a surprise at the end!

Take a closer look at generative AI technologies like ChatGPT and how they will impact customer experience.

06/01/2023

Check out today's blog post and get some useful tips on how to accelerate your automation efforts, including looking for quick wins, automating tasks beyond the contact center and finding the right partner for success. Learn more below!

Dive deeper into four important considerations for laying the framework for long-term customer experience automation impact and results.

02/01/2023

Happy New Year! Let's start off the year with 6 Simple Steps to an Omnichannel Contact Center! Is your contact center keeping up with today's digitally-savvy customers? See how easy it is to build a modern day contact center with QuandaGo. Read today's blog post + watch the video DEMO!

Learn how to deliver a modern omnichannel contact center designed to meet the increasing needs and demands of today's digital consumers.

16/12/2022

Learn how innovative renewable energy provider ENGIE uses to deliver stand-out customer experiences in a highly competitive market. Read the case study to learn more!

Learn how renewable energy provider and CX innovator Engie to deliver stand-out customer experiences in a highly competitive market.

14/12/2022

Hey BPOs, learn how an integrated omnichannel contact center and process automation solution can benefit both your clients' customer experiences and your own bottom line. Get a DEMO today!

Learn how an integrated contact center and process automation platform benefits both your clients and your bottom line with new services..

12/12/2022

"By 2025, smart workflows and seamless interactions among humans and machines will likely be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work." -McKinsey & Company. We agree!

Rapidly accelerating technology advances, the recognized value of data, and increasing data literacy are changing what it means to be “data driven.”

09/12/2022

If you're exploring the benefits of , check out this recent podcast with CCW Europe Digital and our customers in3 and Gradén Mattsson AB and Chief Product Officer Rene Matla

A discussion featuring digital payment provider In3, BPO and CX consultancy Gradén Mattson, and CX automation and contact centre software provider QuandaGo

07/12/2022

A BPO Future lies with new, more intelligent CX Consultancy Services

This involves two critical components:

1. The Software component.
This component is about the contact center, process automation and CX data analytics, with access to various company systems, and managing experiences across the end-to-end customer journey.

2. The Human component
This takes the form of the CX Analyst which is provided by the BPO. This newer BPO job role spends a percentage of their time with each client each month.

To be effective, the CX analyst needs to be trained on the most current and innovative CX transformation and automation technologies and best practices.

When done correctly, CX Analysts can have a positive impact on a client’s business in a number of measurable ways -- building long-term, strategic relationships with clients.

Want to know more about CX? Have look on our page:

This future BPO is focussed on combining high tech and human touch, and to automate when possible. This means less human capital for a lower price.

05/12/2022

It is time to say hello to the conversation about how the contact center can achieve more value in today’s rapidly changing world.

Do you know the answer to the question of how companies will navigate the “remote vs. on-site” debate at a time when employee expectations and standards are radically evolving?

Download the market study: Future Of The Contact Center: A Forecast, and get an answer to this question.
https://hubs.ly/Q01flFT60

02/12/2022

Move up the value chain as a BPO with new automation services and new levels of CX intelligence.

Make more time for your agents by saying goodbye to manual and repetitive tasks.

Let them spend more time on more value-oriented work -- and be happier at the same time.

But this is just the tip of the iceberg when it comes to the industry’s ability to deliver new, more innovative services.

Join our Panel Discussion Webinar on 7th of July and learn how to become the BPO of the future

The BPO of the future is here, so what are you waiting for? Save your seat here: https://hubs.ly/Q01flznj0