Businessbrains

15/11/2014

Yet another but seriously easy to understand movie about customer journey mapping: http://vimeo.com/86908428. Via Design Thinking Academy

This is "Designing with Customer Journey Mapping" by DesignThinkers Academy on Vimeo, the home for high quality videos and the people who love them.

28/10/2014

Here is how the collections of pop tabs for the Ronald McDonalds house is real life works. Listen to 2nd graders discuss about pop tabs. reactions. Listen and learn . https://www.youtube.com/watch?v=h-aRsY77GOg

My 2nd grade class wants EVERYONE to collect the silver pop tabs off of canned drinks so that the Ronald McDonald House can help out patients and families in...

28/10/2014

Support the Ronald McDonald House by donating pop tabs. You can make a big difference in the lives of families in need.

https://www.youtube.com/watch?v=5Xc2lP3h6Hw

Support the Ronald McDonald House by donating pop tabs. You can make a big difference in the lives of families in need.

30/09/2014

Need to check!

You may not believe in reincarnation, but Shelley Evenson has had three lives. She’s been an academic, consultant, and an interaction design guru. Prior to joining…

23/09/2014

Customer Journey Mapping made easy. Ok, it is a little bit a of cheesy film but it does tell the basics op Journey Mapping. Be aware of this example being easy to follow. Unfortunately in practise it is a lot more difficult but still fun to do. See check it out: http://vimeo.com/78554759

Try out a Journey Map to discover unexpected points of entrance to begin design for

25/08/2014

The very basics of Customer Journey Mapping explained by Kerry Bodine. Love the video!

https://m.facebook.com/story.php?story_fbid=10152770362413352&id=99183688351

The experiences our customers have throughout the buying process are windows into the effectiveness of our businesses, and in today's Whiteboard Friday, MozCon 2014 speaker Kerry Bodine shows us how to capture them through customer journey mapping.

25/08/2014

Talks about the added value of Service Design and Customer Journeys. Digital natives think and act differently. The interactions already existed. The way technology brings them together is what creates innovations
http://vimeo.com/m/100928416

Our economy has become a service economy. That means the challenge for organizations large and small is the same: create better experiences and deepen relationships…

13/08/2014

Tip: use the Lotus Blossom cheatsheet to facilitate your Ideation workshop. Works every time! Thanx Service Design Toolkit for the example sheet.

12/08/2014

Trailer for the movie called Design & Thinking. The trailer itself is interesting enough to buy the movie. Although buying a movie is ssooo 2013 http://youtu.be/uilcaXYnluU

Watch now on the website: http://designthinkingmovie.com Stay tuned on our Facebook: http://www.facebook.com/designandthinking "Design & Thinking" is a docum...

11/08/2014

"This is service design" is considered the holy grail of Service Designs book. The makers also made a small video. http://youtu.be/JywQiJO4TRo

More info about this book: www.thisisservicedesignthinking.com You might also be interested in: - smaply, our web-based tool to develop customer journey maps...

10/08/2014

What is service design? A small yet understandable video by Service Design Network. http://youtu.be/f5oP_RlU91g

Professor Birgit Mager from KISD talks about service design and its trend and future.