Backbase

01/02/2025

For many banks, the challenge isn’t just adopting AI—it’s adopting it responsibly, within regulatory frameworks, and aligning it with business goals.
If you’re looking to implement agentic AI in your bank, here are three key takeaways to keep in mind:
1️⃣ Shift your organization’s mindset – Start exploring how agentic AI can create real value.
2️⃣ Adopt an engagement banking platform – A unified platform connects stakeholders, data, and tools seamlessly.
3️⃣ Harness progressive modernization – Dream big about the potential of agentic AI, but begin with small, incremental implementations.
Want to learn more about how AI is changing the game for banks and gain insights from Microsoft?
Check out the full blog here 👉

Learn how U.S. banks are already harnessing artificial intelligence (AI) — and what they're planning for the future with tips from Microsoft’s Kathleen…

20/01/2025

A majority of banks are exploring GenAI for customer service... are you? Kathleen Woodard of Microsoft shares tips on how banks can keep up with the AI wave. Listen to the Banking Reinvented podcast now: https://www.backbase.com/insights/podcasts/banking-reinvented-episode-29-the-new-ai-wave-in-banking-operations-a-discussion-with-microsoft?utm_source=Organic_Social&utm_medium=Website&utm_campaign=Global-WC-2024-09-4449-DG_Demand_Creation&utm_content=INV&utm_initiative=DG

16/01/2025

The debate has always been about “buy vs. build” — but not anymore.

We asked Kathleen Woodard, who leads Microsoft’s industry advisory team for banking in the Americas, how adopting a platform approach enables more build capabilities.

Here are some of her insights:
🔹 Buy the essentials: use a platform to purchase ubiquitous capabilities —those that can be streamlined, automated, and scaled efficiently.

🔹 Build for impact: Focus engineering resources to build the things that make your bank unique and drives value for your customers.

At Backbase, we’ve been helping banks strike this balance for over a decade. Our engagement banking platform integrates the capabilities you need—channels, microservices, APIs—into a unified layer, empowering you to innovate where it matters most.

Because building smarter doesn’t mean building everything. https://www.backbase.com/insights/podcasts/banking-reinvented-episode-29-the-new-ai-wave-in-banking-operations-a-discussion-with-microsoft?utm_source=Organic_Social&utm_medium=Website&utm_campaign=Global-WC-2024-09-4449-DG_Demand_Creation&utm_content=INV&utm_initiative=DG

06/01/2025

In the latest episode of Banking Reinvented, Tim Rutten sits down with Kathleen Woodard, Head of Banking, Industry Advisory, Americas at Microsoft, to explore the transformative power of AI in banking. From generative AI revolutionizing customer service to autonomous agents reshaping workflows, this episode dives into the heart of innovation.

🔥 Key insights:
→ Generative AI is the fastest-adopted technology in history, with over a billion users globally
→ Multi-agent systems and real-time reasoning are poised to redefine banking operations and customer journeys
→ Conversational AI is finally transforming the dreaded chatbot into an intuitive, customer-focused experience

Ready to understand how banks are harnessing AI to stay ahead? 🎧 Listen now and join the conversation about the future of banking.

Explore AI's future in banking with Microsoft’s Kathleen Woodard, covering agentic systems, adoption challenges, and leadership insights.

01/01/2025

🌟 Stepping into 2025 with gratitude and ambition! Thank you for being part of our mission to transform banking. We're excited to write this new chapter of innovation together.

25/12/2024

As we wrap up 2024, we're filled with gratitude and excitement. Thank you to our amazing global community of customers and partners who've helped make digital banking more human. Here's to creating more remarkable experiences together in 2025! ✨

23/12/2024

'Tis the season to celebrate! 🎄 From Amsterdam to Singapore, our Backbasers know how to end the year in style. Here's a glimpse of our global teams making memories at our holiday celebrations! ✨

20/12/2024

🔍 How can banks stand out in 2025?
Chris Shayan, Backbase's Head of AI, shares his take in Mambu's 2025 Partner Predictions Report, including:
👉 Personalised services powered by AI
👉 Smarter fraud detection to protect customers
👉 AI-driven support for faster, contextual responses
The future of banking is AI-driven — and the time to act is now.
📥 Download the full report to explore what’s next: https://hubs.ly/Q02_6ccR0

19/12/2024

What a remarkable year it's been! 🎉 To our customers and partners who've collaborated with us to reshape digital banking - thank you for being part of this journey. 🤝

07/11/2024

The wait is over! We’re heading to Seattle to launch our first ! What is Bootcamp? It's an intensive 10-day program where development squads immerse themselves in hands-on project experiences, guided by Backbase Experts. From Backend and Web to Mobile and Quality Assurance, participants will tackle all disciplines touching Backbase capabilities like Identity, Account & Transaction and Card Management among others.

Teams will simulate a project sprint, participating in Agile ceremonies and utilizing the Backbase methodology to adopt and configure OOTB Journeys. They will also develop custom Journeys and integrate third-party systems with the EBP, bringing their product implementation to completion—all deployed in BaaS environments.
More information -> https://www.backbase.com/academy/bootcamp