Gainsight

05/06/2023

Starting tomorrow, all of our content will be moved to Gainsight!

Make sure you’re following us there to get a front-row seat into the worlds of Customer Success, Product, and Community. See you there! 👋

27/06/2022

Are you ready to get wild with us at Community Summer Camp? 🌲⛺🔥

This summer inSided by Gainsight is inviting you to explore and ignite your fire for Community-Led Growth. The best part? You don’t need to share a bunk bed or worry about pesky bugs because we’re bringing camp to you from the comfort of your own home.

Learn from your esteemed community camp counselors, end your days with fireside chats with special community guests, access special camper guides on community, and see some success stories of companies excelling at putting community at the center of their business.

Don't miss out on the hottest camp of the season! https://bit.ly/3ymgiKW

20/05/2022

Happy Customer Appreciation Day! From all of us at inSided, thank you! ❤️

04/05/2022

May is mental health awareness month. And for this week's question, we want to know how you practice "self-care" and unwind after a long day?

Let us know in the comments!

02/05/2022

Still on the fence about joining Gainsight at Pulse 2022? 🤔 Here are the top 10 reasons to attend. ➡️ https://bit.ly/3JsWoR0

27/04/2022

question of the week: what are the first questions you need to ask yourself when starting your community?

Let us know what you think in the comments 👀

25/04/2022

Thanks Shelf for naming inSided by Gainsight one of the top knowledge management vendors in 2022 for Customer Success and Community. 🎉

See the full list here ➡️ https://bit.ly/3Ml4UmR

Many software products contain a knowledge component, but which is best? In this post, we'll help you decide by breaking down the top KM vendors by category

22/04/2022

Wise words from Fiona Chapman, Community Manager at .

21/04/2022

Do you know any rising customer success stars or exceptional CS colleagues? Here's your chance to nominate your peers for the 2022 EMEA Customer Success Excellence Awards. Nominations close May 15th!

Link to nominate here ➡️ https://bit.ly/383ZVIj

The categories are:
✔️ CSM of the Year
✔️ Customer Success Leader of the Year
✔️ Customer Success Rising Star
✔️ Best Use of Technology in Customer Success
✔️ Most Innovative Customer Success Initiative

ICYMI, Customer Success Excellence is the very first awards program dedicated to the profession. Nominate your peers and then join Customer Success Excellence to celebrate the winners at the awards ceremony in London on June 15th - limited tickets still available on our website. See you there!

21/04/2022

How do you define Digital Customer Success? Looker's Brian LaFaille defines it as "personalizing customer journeys at scale." But what does that mean in practical terms?

Download this ebook and you'll learn:
➡️ The five components of Digital Customer Success
➡️ Rebuilding the customer journey w/ key product behaviors
➡️ Choosing and building your most effective channels
and more!

Check it out ➡️ https://bit.ly/3Euacd4

15/04/2022

How are you showing up in your community? We want to hear your thoughts on the right level of communication within your community. Photo credit: Tom Ross, Founder and CEO at Design Cuts.

12/04/2022

Get to know our new Senior Account Executive, Robert Banister. Robert has more than 2.5 years of SaaS experience, is an Auburn Alum, and loves to spend his time on the golf course. Connect and get to know him yourself.