13/01/2022
Please find the below job description and I would really appreciate it if you could send me your updated CV and also suggest the best time to discuss it in detail.
Job Title: EUC/Onsite Support Engineer
Location: Moerdijk, The Hague, Rotterdam, Netherlands
Job Type: Contract
Job Description:
ROLE AND RESPONSIBILITIES
Receive call from service desk, L-1 Tech support & Executive support team
Provide Hardware break fix services for laptop & desktop
Provide hardware upgrade services for laptop & desktop
Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services
Provide desktop support, Provide LAN support (LAN admin support with touch services)
Coordination with vendor, Coordinate with offshore and onsite tech support team
Identify and Share/ recommend new products (H/W & S/W) for evaluation
Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network
Provide assistance for antivirus management
Trouble ticket maintenance and Maintain file and print (Location specific)
Conduct user awareness sessions / trainings to end users on new technologies
Publish local maintenance details, Assist for virus outbreak management / events (Offshore- Remote support)
Site Inventory management and maintenance
Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports
Escalate the issues to management or next level as needed, Provide support for asset disposal services
Generate and provide weekly, monthly activity and other reports
Escalate and Coordinate with remote support teams offshore to get the user issues resolved
Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings.
Implement the corrective/ preventive action identified
Coordination with the other support groups and Domains
Report the status to the higher management
PREFERRED SKILLS
Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage)
Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio
,MS front page, MS one note , MS project, MS Internet Explorer and other standard desktop applications
Experience on using basic troubleshooting tools I.e RDP
Excellent hands on experience in installation and troubleshooting desktop , Printers , Laptop and other
computer peripherals hardware problem
Troubleshooting network issues, file issues with exposure to computer
Excellent communication and documentation skills are mandatory
Ability to coordinate with different internal support groups (Like Network, Messaging, Security and change management teams)
Ability to physically move PCs on the floor and to the desks
Ability to communicate with the end users and executives (If needed)
Ability to work as a team member with good team spirit
Good understanding about tried infrastructure support services in a managed services model
Experience in working with cross-functional teams (IT Service Management framework)
Ability to effectively communicate with global teams for issue escalation and problem resolution
Driving experience with valid driver license, ability drive to customer location (as required) and ability to lift / move computer equipment
Proven communication skills with multiple levels of an organization, including interaction with senior level management within the company
Strong influencing and relationship management skills
Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
