05/10/2021
Job Responsibilities:
• Update and Record of activities in relevant IT Ticket Management System,
Coordinating and agreeing attendance time and date with key stakeholders.
• Effectively and accurately communicate relevant project information to the team.
• Ticket SLAs and KPIs are achieved. Implement policies, procedures and materials to assure compliance
• Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
• Provide support either through phone, remote tools, or in person at onsite
• Perform installation as needed either through physical or network medium
Preferred Skillsets: Project Management
• Support Network and Server teams by assisting with rack and stack and running cables.
• Update and Record of tickets, ticket Management System, Coordinates and agree attendance time and date with key stakeholders.
• Task queue, SLA/KPI Management, Problem Escalation/RCA/CAR), external vendor management.
• Work independently and manage team, as well as collaboration with team members.
• Customer facing skills, able to communicate clearly and effectively with Client and the Customer
Preferred Skillsets: Technical
• Data Center, Infrastructure, IP Network, TCP/IP, Fiber Optics Networking, Access
Points, routers, switches, WiFi network.
• Clean & Test Fiber & copper cable, LSPM/OTDR/VFL, Physical Cabling.
• Networking, Storage, IoT type Hardware, IMAC, PC deployment.
• Insert/Remove Media, Replace Defective Components, Configuring Remote Access
• Management, control, and monitoring of server infrastructure, Familiar with backup and recovery software and methodologies.
• Reboot routers, servers, storage devices or other equipment, Tape Management and Maintenance
Work Experience:
• 5-7 years of Enterprise IT Infrastructure, Data Center Infrastructure experience or
equivalent
• 3+ years of experience working closely with technical and operations team.
Equivalent Qualifications
• Bachelor of Engineering / Technology / Science or Equivalent Work Experience
• MCP/MCSE,CCNP,,CCDP CCNA are desirable certifications
• Knowledge of ITIL and experience of working within an ITIL environment would be beneficia
Salary will be SGD 4500 to 5500
