Michiel R de Boer

12/10/2026

Your board wants innovation. Your business wants speed. Your systems need stability.

GITO® Innovate shows how a shared compass delivers all three, with safe-to-fail boundaries that give direction without stopping movement.

Built for CIOs, IT Directors, Service Delivery Managers and Heads of IT Operations. Free, online, 20 October 2026.

Your board wants innovation. Your business wants speed. Your systems need stability.

𝗚𝗜𝗧𝗢® 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗲 – 𝗥𝗲𝗳𝗿𝗮𝗺𝗶𝗻𝗴 𝗜𝗧𝗦𝗠 𝗳𝗿𝗼𝗺 𝗚𝗮𝘁𝗲𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘁𝗼 𝗮𝗻 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗠𝗼𝗱𝗲𝗹 𝘄𝗲𝗯𝗶𝗻𝗮𝗿

📅 Tuesday, 20 October
🕚 11:00 AM to 12:00 PM (UTC+8)
🎤 Speaker: Sean Low, ITIL® Master and Senior Consultant, MindMagine
💸 Free

𝗥𝗲𝘀𝗲𝗿𝘃𝗲 𝘆𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝘀𝗲𝗮𝘁 𝗻𝗼𝘄. (and share this with your colleagues)
→ 5234195d-7261-4c4d-abef-50cec84d7f61@5bda9d87-5e0f-4733-a4ba-fd43c51c4ef7" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/5234195d-7261-4c4d-abef-50cec84d7f61@5bda9d87-5e0f-4733-a4ba-fd43c51c4ef7

𝗖𝗮𝗻𝘁 𝗷𝗼𝗶𝗻 𝗹𝗶𝘃𝗲? Register and get the recording sent to you.

06/10/2026

𝗧𝗵𝗲 𝗯𝗲𝘀𝘁 𝗶𝗱𝗲𝗮 𝗼𝗻 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗽𝗿𝗼𝗯𝗮𝗯𝗹𝘆 𝗱𝗶𝗲𝗱 𝗶𝗻 𝗮 𝗾𝘂𝗲𝘂𝗲 𝗹𝗮𝘀𝘁 𝗺𝗼𝗻𝘁𝗵.
Not because it was weak. Because the process had no lane for it.

Most service management work moves requests from open to closed, one at a time. Skilled people spend years there and rarely get to shape what happens next.

GITO® Innovate builds idea generation and value creation into daily service work.

Sean Low, ITIL® Master and Senior Consultant at MindMagine, shows how in this free ITSMF MALAYSIA and MindMagine webinar.

𝗚𝗜𝗧𝗢® 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗲 – 𝗥𝗲𝗳𝗿𝗮𝗺𝗶𝗻𝗴 𝗜𝗧𝗦𝗠 𝗳𝗿𝗼𝗺 𝗚𝗮𝘁𝗲𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘁𝗼 𝗮𝗻 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗠𝗼𝗱𝗲𝗹 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 | 20 Oct 2026 (FRI) | 11AM-12PM (UTC+8) | Free

Reserve your seat today: 5234195d-7261-4c4d-abef-50cec84d7f61@5bda9d87-5e0f-4733-a4ba-fd43c51c4ef7" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/5234195d-7261-4c4d-abef-50cec84d7f61@5bda9d87-5e0f-4733-a4ba-fd43c51c4ef7

𝗖𝗮𝗻'𝘁 𝗷𝗼𝗶𝗻 𝗹𝗶𝘃𝗲? Register and get the recording sent to you.

29/09/2026

Your ITIL investment should change how your teams work, not just what they hold on a certificate.

Our in-house ITIL® Master (Version 5) Consultants brings lessons from real client engagements into every session.

HRDC claimable. Confirmed classes, so planning is simple.

View confirmed classes and request a quote: https://mindmagine.com/education-solutions/confirmed-class-schedule/

25/09/2026

𝗪𝗲 𝗯𝘂𝗶𝗹𝘁 𝘁𝗵𝗶𝘀 𝗺𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝘄𝗲 𝗸𝗲𝗽𝘁 𝘀𝗲𝗲𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲 𝘁𝗵𝗶𝗻𝗴: 𝘀𝗺𝗮𝗿𝘁 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 𝗹𝗲𝗳𝘁 𝗵𝗼𝗹𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗯𝗮𝗴 𝘄𝗵𝗲𝗻 𝗔𝗜 𝘄𝗲𝗻𝘁 𝘄𝗿𝗼𝗻𝗴.

A compliance officer in a major GLC. A CIO at a regional bank. A project lead at a government agency. Different roles, different organisations, all caught flat-footed when auditors, stakeholders, or their own boards asked: "𝗪𝗵𝗮𝘁'𝘀 𝘆𝗼𝘂𝗿 𝗔𝗜 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸?"

None of them had a good answer. Not because they didn't care, but because no one had given them a structured, Malaysia-specific roadmap.

That's exactly what 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗔𝗜 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: 𝗧𝗵𝗲 𝗠𝗮𝗹𝗮𝘆𝘀𝗶𝗮 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀 was built to be.

If you're in the room when AI decisions get made, this is the two days that prepares you for every room after.

Upcoming masterclass: 29 - 30 Oct. HRDC claimable.

Get a Quote → https://mindmagine.com/request-quote/?quote_item=Implementing%20AI%20Governance:%20The%20Malaysia%20Roadmap%20(29-30%20Oct)

Implementing AI Governance: The Malaysia Roadmap Masterclass: https://mindmagine.com/education-solutions/practical-series/ai-governance-malaysia/

11/09/2026

𝗦𝗵𝗮𝗱𝗼𝘄 𝗔𝗜 𝗶𝘀 𝗻𝗼𝘁 𝘁𝗵𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺. 𝗜𝘁 𝗶𝘀 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗲𝘀𝗲𝗿𝘃𝗲𝗱.

John Worthington just reframed the shadow AI conversation entirely, and it is uncomfortable in exactly the right way. The problem is not that people are using AI tools outside formal governance. The problem is that those people have learned to solve problems outside the management system because the management system has not earned their trust.

HR has workarounds. Finance has spreadsheets. Operations has local routines. IT named it first. The pattern is the same in every function.

𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗨𝗦𝗠) helps you build the management architecture that makes the official path worth following. Worth understanding before AI scales the workarounds.

Full article: https://www.linkedin.com/pulse/shadows-everywhere-john-worthington-5j0mc/

USM Foundation: https://mindmagine.com/education-solutions/it-service-management/usm-foundation/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

Sometimes I wonder if IT is just one big echo chamber. That thought was triggered by David Mainville’s recent blog, “Is Shadow AI the New Shadow IT?” David makes a strong point: employees are now using AI tools, agents, and workflows to create business capabilities outside formal governance, m...

09/09/2026

Here's the thing about good governance: it doesn't hold your team back. It gives them room to move, safely.

GITO® Governance is built on clear boundaries, not endless approvals. Your team gets the safety net to perform under pressure without the friction of checking every step.

Join ITSMF MALAYSIA and MindMagine for a free session on how this actually works, hosted by ITSM veteran Kevin Dutton, who is also an ITIL® Master, FitSM® and COBIT® certified senior consultant.

𝟭𝟭 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟲 (𝗙𝗿𝗶), 10AM to 11AM UTC+8. Online. Free. Seats limited.

𝗖𝗮𝗻'𝘁 𝗷𝗼𝗶𝗻 𝗹𝗶𝘃𝗲? Register and get the recording sent to you.

𝗥𝗲𝘀𝗲𝗿𝘃𝗲 𝘆𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝘀𝗲𝗮𝘁 𝗻𝗼𝘄. (and share this with your colleagues):
8091345d-8e3d-48fe-b530-38990ab94777@5bda9d87-5e0f-4733-a4ba-fd43c51c4ef7" rel="ugc" target="_blank">https://events.teams.microsoft.com/event/8091345d-8e3d-48fe-b530-38990ab94777@5bda9d87-5e0f-4733-a4ba-fd43c51c4ef7

08/09/2026

Most plans start with a list of activities and hope they add up to something. Outcome-first thinking flips that.

You begin by naming the specific change you want to create, then work backward through the preconditions that must hold true for it to happen. then work backward through the preconditions that must hold true for it to happen.

You'll also surface the single riskiest assumption your plan depends on, the one nobody usually names out loud. One day. One real initiative. One pathway you keep using after the workshop ends.

Online Workshop: Theory of Change for Transformation

Upcoming session: 17 September, 1-day virtual instructor-led class, only USD 50 (~ RM203.90). Seats are limited.

Reserve your seat → https://mindmagine.com/education-solutions/practical-series/change-for-transformation/

07/09/2026

𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝘀𝗵𝗼𝘂𝗹𝗱𝗻'𝘁 𝗯𝗲 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝗹𝗮𝘆𝗲𝗿 𝘁𝗼 𝗺𝗮𝗻𝗮𝗴𝗲. 𝗜𝘁 𝘀𝗵𝗼𝘂𝗹𝗱 𝗯𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗮𝘀𝘀 𝘁𝗵𝗮𝘁 𝗸𝗲𝗲𝗽𝘀 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗮𝗹𝗶𝗴𝗻𝗲𝗱.

Join itSMF Malaysia and MindMagine for 𝗚𝗜𝗧𝗢® 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 – 𝗧𝗵𝗲 𝗦𝗵𝗮𝗿𝗲𝗱 𝗖𝗼𝗺𝗽𝗮𝘀𝘀 𝗼𝗳 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁, a free webinar with Kevin Dutton, ITIL® Master and Senior Consultant at MindMagine.

𝟭𝟭 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟲 (𝗙𝗿𝗶), 10AM to 11AM UTC+8. Online. Free. Seats limited.

𝗖𝗮𝗻'𝘁 𝗷𝗼𝗶𝗻 𝗹𝗶𝘃𝗲? Register and get the recording sent to you.

𝗥𝗲𝘀𝗲𝗿𝘃𝗲 𝘆𝗼𝘂𝗿 𝗳𝗿𝗲𝗲 𝘀𝗲𝗮𝘁 𝗻𝗼𝘄. (and share this with your colleagues):
https://itsmf.s.gy/gito-govern

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

07/09/2026

Myth: a detailed plan means a safer plan.

Teams pour weeks into project plans with timelines, owners, and milestones for every activity.

None of that detail tells you whether the plan will actually work, only whether it can be executed on schedule.

A plan describes what you will do. A theory of change explains why you believe it will produce the outcome, and lets you test that belief before it fails in public.

In this 1-day workshop, you build the theory underneath your plan, not just another version of the plan.

Full workshop details: https://mindmagine.com/education-solutions/practical-series/change-for-transformation/

Upcoming session: 𝟭𝟳 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟲, virtual instructor-led class, only USD 50 (~ RM203.90). Seats are limited.

03/09/2026

It's one of the most common traps in strategy: mistaking activity for impact.

We count the things we did because they're easy to count, and we quietly assume the outcome took care of itself. It rarely does.

The fix isn't working harder. It's asking a sharper question at the start: what will actually be different if this succeeds, and is there a real, traceable line between the work we're doing and that change? When you can draw that line, you know what's worth doing, what's worth measuring, and what to cut. When you can't, you're just staying busy.

That line-of-sight, from activity to outcome, is the heart of a Theory of Change.

Upcoming “𝗧𝗵𝗲𝗼𝗿𝘆 𝗼𝗳 𝗖𝗵𝗮𝗻𝗴𝗲 𝗳𝗼𝗿 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻” workshop session:

𝟭𝟳 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟲, virtual instructor-led class, only USD 50 (~ RM203.90). Seats are limited.

Reserve your seat today: https://mindmagine.com/education-solutions/practical-series/change-for-transformation/?add-to-cart=28503

Workshop info: https://mindmagine.com/education-solutions/practical-series/change-for-transformation/