Michiel R de Boer

10/06/2026

Pooh asked Christopher Robin what "AI-native" meant.

Christopher Robin thought for a moment.

"It means building things so AI is part of how the work gets done."

Pooh nodded slowly.

"That sounds Useful. But only if the work knows where it is going."

Piglet looked worried.

"What if the work does not know where it is going?"

"Then," said Pooh, "AI may help it get there much faster."

"Where?" asked Piglet.

"Exactly," said Pooh.

John Worthington borrowed this exchange to make a point that most enterprise AI conversations skip entirely:

Before giving everyone a Very Clever Machine, someone should know:

→ Who is asking?
→ Who is helping?
→ What was promised?
→ What has gone wrong?
→ Who is allowed to say yes?

"That sounds like service management," said Christopher Robin.

"It sounds like being sensible," said Pooh.

USM — 𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 — is exactly that kind of sensible. One universal model. Five processes. Eight workflows. The structure AI actually needs to be useful, not just fast.

MindMagine's USM Foundation course is where your team starts building it. HRDC claimable.

Article: https://www.linkedin.com/pulse/method-ai-native-may-staring-us-face-john-worthington-lkole/

USM Foundation course: https://mindmagine.com/education-solutions/it-service-management/usm-foundation/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

08/06/2026

𝗠𝗼𝘀𝘁 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝘁𝗵𝗶𝗻𝗸 𝘁𝗵𝗲𝘆’𝗿𝗲 𝗴𝗼𝘃𝗲𝗿𝗻𝗶𝗻𝗴 𝗔𝗜.
𝙏𝙝𝙚𝙮’𝙧𝙚 𝙣𝙤𝙩.

That’s the uncomfortable reality behind today’s AI adoption boom.

Employees are using free AI tools. Sensitive data is flowing into systems nobody fully understands. And many leaders still treat AI governance like traditional IT governance.

Spoiler: it isn’t.

One example in this article involving AI, HR, and discrimination risk should make every organization pause for a moment.

This is exactly why frameworks like ITIL® are becoming critical for managing AI responsibly, ethically, and strategically.

📖 Read article: https://www.itil.com/Itil-News-and-Announcements/itil-ai-governance-organizations
🎓 Explore MindMagine’s ITIL® certification programs: https://mindmagine.com/education-solutions/it-service-management/ (𝗛𝗥𝗗𝗖 𝗰𝗹𝗮𝗶𝗺𝗮𝗯𝗹𝗲)

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

04/06/2026

We gave the AI access to our documentation.

It handed us a sandwich made of 14-year-old SharePoint pages, three abandoned wikis, and a portal nobody trusts.

We were confused. The AI was not.

That's the thing about AI — it doesn't know what's outdated. It just processes what it's given, fast and confidently.

The real problem? We handed it organisational sludge and called it a knowledge base.

John Worthington's latest article cuts straight to it: before you deploy another copilot or launch another AI knowledge initiative, ask the boring questions first.

→ What service are we supporting?
→ Who owns the outcome?
→ Who maintains the knowledge?
→ Who gets to delete the junk?

That's management system thinking. And it's the foundation of 𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (USM).

The USM method gives you the backbone to make documentation useful before AI touches it.

MindMagine's USM Foundation course will get your team thinking this way — and it's HRDC claimable.

Read full article "AI and Paperwork: The Job’s Still Not Done": https://www.linkedin.com/pulse/ai-paperwork-jobs-still-done-john-worthington-6jloe/

USM Foundation course: https://mindmagine.com/education-solutions/it-service-management/usm-foundation/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

There’s an old saying: “The job’s not done until the paperwork is finished.” Which, depending on your age, your industry, and your sense of humor, may bring back memories of clipboards, carbon copies, TPS reports, or something far less corporate and much closer to the bathroom.

03/06/2026

Most organizations still build products for customers.

The best organizations?
They 𝗰𝗼-𝗰𝗿𝗲𝗮𝘁𝗲 𝘃𝗮𝗹𝘂𝗲 with customers.

That subtle difference is at the heart of 𝗜𝗧𝗜𝗟® 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 (Version 5).

This article explores how modern service managers are evolving into connectors between business, DevOps, operations, AI initiatives, and customer outcomes.

And honestly… one section about “loosening SLAs” may surprise a few traditionalists. 😅

📖 Article: https://www.itil.com/Itil-News-and-Announcements/itil-service-version-5-a-mindset-shift-in-product-and-service-management

🎓 Learn with MindMagine’s ITIL® Service programs: https://mindmagine.com/education-solutions/it-service-management/itil-service/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

01/06/2026

AI adoption inside Malaysian organisations is accelerating.

𝗔𝗜 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 infrastructure is not keeping pace.

That gap is not a future problem. It is an operational reality today — carried by compliance teams, risk officers, and technology leads who know something is missing but have no structured pathway to build it.

Swipe to understand the scale of the gap — and what it costs organisations that choose to wait.

𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗔𝗜 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: 𝗧𝗵𝗲 𝗠𝗮𝗹𝗮𝘆𝘀𝗶𝗮 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 𝘄𝗼𝗿𝗸𝘀𝗵𝗼𝗽
18–19 June 2026. HRDC Claimable.

Register your team : https://mindmagine.com/education-solutions/practical-series/ai-governance-malaysia/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

01/06/2026

A sharp observation from Michiel R. De Boer on why organisations can be busy improving and still remain stuck. ⬇️

A few years ago....

The CEO of a mid-sized manufacturer sat across from me, genuinely baffled.

The right strategy. Good people. Solid systems. Three improvement initiatives in eighteen months, all signed off at board level, all producing results on paper.

Nothing had changed in how the organisation actually felt to work in.

"I don't understand it," he said. "We keep doing the right things. Why are we still in the same place?"

I have heard version of that question more times than I can count.
And I have come to believe the question itself contains the answer.

Most organisations don't fail because they do the wrong things.
They fail because they do the right things in isolation.

One after another. Each rational decision becomes part of the architecture of the difficulty.

I am starting a 12-part series this week on what gets organisations stuck, and what it actually takes to shift the system as a whole.

The first podcast episode of The GITO® Approach comes with it.

Article and Episode 1: https://mindmagine.com/expert-view/why-good-organisations-get-stuck/

Eleven more pieces to follow. Each one a pattern, the research behind it, and what to do about it.

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

30/05/2026

Happy Wesak Day! On this auspicious occasion, we would like to express our gratitude for your continued trust and support. Wishing you peace, joy, and prosperity. -- MindMagine

29/05/2026

The biggest evolution in ITIL® (Version 5)?

It’s no longer about isolated processes.

It’s about helping organizations stop competing over internal metrics… and start co-creating value together.

Sounds obvious.

Until you realize many teams still protect dashboards like medieval kingdoms protecting treasure. 😅

In this article, Senior Service Delivery Leader, Zsolt Varga explains why ITIL® is evolving beyond ITSM into a framework for modern organizational collaboration.

📖 Read more: https://www.itil.com/Itil-News-and-Announcements/itil-version-5-holistic-value-creation

🎓 Explore ITIL® training with MindMagine: https://mindmagine.com/education-solutions/it-service-management/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

28/05/2026

Your board wants AI results yesterday.
Your IT team is drowning in 300 tool evaluation requests.
Your employees are exhausted.

And the CIO is stuck in the middle — nodding at everyone and sleeping badly.

Up to 90% of AI implementations currently fail. Not because of the technology. Because of everything that surrounds it.

The GITO® approach exists precisely for moments like this: when governance, innovation, transformation and optimisation aren't connected — and the human cost of that gap starts to show.

Full article: https://www.cio.com/article/4156028/cios-are-caught-between-employee-ai-fatigue-and-leadership-expectations.html

Find out more about GITO®: https://mindmagine.com/consulting-advisory/gito-model/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

As technology rapidly evolves, boards are pressuring leaders to quickly deploy AI and deliver results, but at the risk of frustrating and burning out their employees.

26/05/2026

Wishing you and your organization a blessed and peaceful Hari Raya Haji.

May this season of sacrifice and gratitude bring new opportunities, growth, and success to your business. -- MindMagine