Michiel R de Boer

09/08/2026

Service management is not just an IT problem. HR provides services. Finance provides services. Legal, Facilities, Operations — everyone provides services. Most just do not know they are doing service management.

John Worthington wrote a short eBook using golf as a metaphor for one of the most persistent problems in enterprise work: we keep adding tips before anyone understands the basic patterns.

Is this situation a request? A change? A disruption? A risk? An improvement opportunity? If you cannot answer that quickly, no amount of tooling will help.

𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗨𝗦𝗠) gives you the pattern recognition that makes every other tool more useful. That is not a niche IT Service Management skill. That is the skill every team in the enterprise quietly needs.

Read it: https://www.linkedin.com/pulse/lets-make-service-management-hard-golf-john-worthington-d1lbe/

USM Certification: https://mindmagine.com/education-solutions/it-service-management/usm-foundation/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

Introducing "Too Many Swing Tips" and the Service Management Simplified GPT Most golfers know the feeling. You stand over the ball and try to remember everything you’ve been told.

07/08/2026

𝗧𝗵𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿 𝗲𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗹𝗼𝘃𝗲𝘀 𝘄𝗵𝗼'𝘀 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝘁𝗵𝗲 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗯𝗼𝘁𝘁𝗹𝗲𝗻𝗲𝗰𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴.

High engagement scores. Constant feedback. A team that checks in before every decision, "just to be safe."

That's not safety. That's a team that's outsourced its judgment to one calendar.

Edward Deci's research on motivation found feedback that feels like evaluation (even warm, well-intended evaluation) quietly moves the locus of judgment from the person doing the work to the person reviewing it. Do it long enough and the team stops deciding altogether.

This is precisely the pattern 𝗚𝗜𝗧𝗢®'s Leadership enabler is designed to catch before it becomes permanent, by the way, not through less feedback, through redistributing where the judgment sits.

If your team slows to a stop the moment you're unavailable, this one's for you.

Article "The Leader Who Gives Constant Feedback and Kills Initiative"→ https://mindmagine.com/expert-view/constant-feedback/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

06/08/2026

"𝗪𝗲 𝗱𝗼𝗻'𝘁 𝗻𝗲𝗲𝗱 𝗔𝗜 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝘆𝗲𝘁, 𝘄𝗲'𝗿𝗲 𝗻𝗼𝘁 𝗮 𝘁𝗲𝗰𝗵 𝗰𝗼𝗺𝗽𝗮𝗻𝘆."

We hear this from compliance leads and CIOs across Malaysia's banking, energy, and public sectors. Every single one of them is using AI right now, in HR screening tools, credit scoring models, or predictive maintenance systems.

The myth: AI governance is only for tech giants. The reality: Malaysia's AI Governance and Ethics (AIGE) Guidelines apply to every organisation that designs, deploys, or monitors an AI system, including yours.

MindMagine's workshop closes this gap in 2 days. Bring your team before your auditors do.

𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗔𝗜 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲: 𝗧𝗵𝗲 𝗠𝗮𝗹𝗮𝘆𝘀𝗶𝗮 𝗥𝗼𝗮𝗱𝗺𝗮𝗽 workshop details [HRDC claimable] → link in first comment.

Get a Quote for confirmed schedule (27-28 Aug 2026, HRDC claimable) → link in first comment.

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

05/08/2026

Your board asked how AI was going.
Fourteen pilots. A Copilot rollout. Three vendor demos.

Then someone asked which one changed a number in the accounts.

The room went quiet, and it's not just your organisation. McKinsey's latest research found 88% of companies use AI regularly, yet only 39% can point to any EBIT impact. The gap isn't the model. It's the operating infrastructure around it: who owns the outcome, what gets measured, who's accountable when it's wrong.

That's the exact structure GITO® was built to close.

Don't let the next board meeting go quiet.
Read the full breakdown → link in first comment. 🔗

Walk in with an answer instead. Take the GITO® AI Assessment: → link in first comment. 🔗

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

04/08/2026

𝗔𝗱𝗮𝗽𝘁𝗶𝘃𝗲 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝗱𝗼𝗻'𝘁 𝗻𝗲𝗲𝗱 𝗹𝗲𝘀𝘀 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁. 𝗧𝗵𝗲𝘆 𝗻𝗲𝗲𝗱 𝗯𝗲𝘁𝘁𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁.

John Worthington just published a piece that reframes the innovation vs governance debate entirely. The edge of your organization needs freedom to experiment. The core needs structure to deliver. Most organizations treat those as a contradiction. They are not.

The problem is the membrane between them: how does learning at the edge become operational capability at the core without being crushed by governance on the way?

𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗨𝗦𝗠) builds the management architecture that makes that possible. Stable process logic. Flexible local practice. Coherence without control. Worth understanding before your next transformation program kicks off.

Article “USM at the Edge: Why Adaptive Organizations Still Need a Management System”: https://www.linkedin.com/pulse/usm-edge-why-adaptive-organizations-still-need-system-worthington-87tce/

USM certification: https://mindmagine.com/education-solutions/it-service-management/usm-foundation/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

A recent post by Ed Morrison caught my attention. He made a useful distinction between the core and the edge of an organization.

03/08/2026

𝗪𝗵𝗲𝗻 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀 𝗿𝗲𝗰𝗿𝘂𝗶𝘁 𝗳𝗼𝗿 𝘀𝗲𝗻𝗶𝗼𝗿 𝗜𝗧𝗦𝗠 𝗿𝗼𝗹𝗲𝘀, 𝘁𝗵𝗲𝘆 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘄𝗵𝗼 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗜𝗧𝗜𝗟® 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝘁𝗲𝗻 𝘆𝗲𝗮𝗿𝘀 𝗮𝗴𝗼 𝗮𝗻𝗱 𝘀𝘁𝗼𝗽𝗽𝗲𝗱 𝘁𝗵𝗲𝗿𝗲.

They want practitioners who have continued to invest: who hold ITIL Managing Professional, ITIL Strategic Leader, or ITIL Practice Manager designations, and ideally all three combined into ITIL® Master (Version 5).

The designation signals something that a single certification cannot: that this person has validated their knowledge across the full discipline, from service delivery and product management through to strategy, transformation, and collaborative practice. It is a ladder, not a single rung.

For L&D leaders building senior ITSM capability, ITIL® Master (Version 5) is the benchmark that separates credible candidates from the rest of the market. The pathway is structured, manageable, and milestone-driven.

Full practitioner perspective: link in first comment. 🔗
Explore ITIL® certification programs: link in first comment. 🔗

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

31/07/2026

The bar has changed.

Nobody sent a memo. But if you've been job hunting, promoted, or eavesdropping on your CFO's conversations lately, you already felt it.

A project management certification still opens doors. It's still one of the smartest investments in your career.

But here's the plot twist nobody prepared you for: it's no longer the only qualifier.

Today's organisations aren't just hiring people who can deliver projects. They're hiring people who can:

✔ Adapt when priorities shift overnight (again).
✔ Influence stakeholders enough to get real buy-in, not polite nodding.
✔ Deliver outcomes that actually stick, not just launch and limp along.

This is exactly where AgilePM® and Change Management stop being "nice to have" on a resume and start being your unfair advantage.

AgilePM® keeps delivery moving when the ground keeps shifting beneath you.

Change Management makes sure what you deliver actually gets used, not quietly buried in a folder called "Final_v3_FINAL."

Together? They close the gap between "we shipped it" and "it actually worked."

The professionals building both capabilities aren't just future-proofing their careers. They're already several steps ahead of everyone still collecting certifications like trading cards.

🎁 Want the shortcut? Download the FREE Project Delivery Success Kit. It breaks down exactly how these two disciplines work together to help you deliver projects people actually adopt.

🔗 Grab your 𝗳𝗿𝗲𝗲 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗞𝗶𝘁: https://apmg-international.com/campaigns/project-delivery-drives-organisation-adoption

Ready to build both capabilities? All our sessions are HRDC claimable.
📌 𝗔𝗴𝗶𝗹𝗲𝗣𝗠® 𝘃𝟯 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻: https://mindmagine.com/education-solutions/agile-scrum/agile-project-management-agilepm-foundation/

📌 𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻: https://mindmagine.com/education-solutions/organizational-change-management/change-management-foundation/

28/07/2026

𝗧𝗵𝗲 𝗺𝗼𝗿𝗲 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝘆𝗼𝘂𝗿 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝘁𝗵𝗲 𝗺𝗼𝗿𝗲 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁 𝘁𝗵𝗲 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝘂𝗻𝗱𝗲𝗿𝗻𝗲𝗮𝘁𝗵 𝗶𝘁 𝗯𝗲𝗰𝗼𝗺𝗲𝘀. That is not a warning against AI. It is the paradox at the center of it.

John Worthington puts it plainly: if you want fast learning, you need reliable loops. If you want smart automation, you need clear routines. If you want AI to participate in service delivery, you need a coherent service management system for it to participate in.

Without that, you are not becoming AI-native. You are teaching AI your organizational dysfunction at machine speed.

𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗨𝗦𝗠) builds the management architecture fluency that makes AI adoption structurally sound. That is a rarer skill than most certification programs prepare you for.

Article "AI-Naive or AI-Native? Why Service Management Still Needs a Management System": https://www.linkedin.com/pulse/ai-naive-ai-native-why-service-management-still-needs-worthington-xkkbe/

USM certification: https://mindmagine.com/education-solutions/it-service-management/usm-foundation/

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!

Been reading the latest buzz about ‘AI-native’ and recently read Hyperadaptive: Rewiring to Become an AI-Native Organization, by Melissa M. Reeve.

27/07/2026

𝗘𝘃𝗲𝗿𝘆 𝗷𝘂𝗻𝗶𝗼𝗿 𝗿𝗼𝗹𝗲 𝘆𝗼𝘂 𝗱𝗼𝗻'𝘁 𝗳𝗶𝗹𝗹 𝘀𝗮𝘃𝗲𝘀 𝗺𝗼𝗻𝗲𝘆 𝗼𝗻 𝗮 𝘀𝗽𝗿𝗲𝗮𝗱𝘀𝗵𝗲𝗲𝘁.

It never shows up as a cost anywhere else, until the day a senior needs backup and there isn't one.

AI is good at the work juniors used to learn on: drafts, review, debugging. It's also great at making that gap invisible, because output still goes up.

That's not efficiency. That's a pipeline with a ten-year fuse.

KAIVANT® was built to catch this before the bill arrives, scoring whether AI use extends judgment or quietly replaces it.

Full breakdown in first comments.

Curious where your org sits? Free individual assessment at https://www.kaivantscore.com.

27/07/2026

A 30-year technology career, a blue-chip track record, a co-authored ITIL® (Version 5) module. And her first thought on becoming ITIL Master was: 𝗜 𝘄𝗶𝘀𝗵 𝗜 𝗵𝗮𝗱 𝗱𝗼𝗻𝗲 𝘁𝗵𝗶𝘀 𝘀𝗼𝗼𝗻𝗲𝗿.

That is not imposter syndrome talking. That is someone who understood the framework well enough to recognize what the designation actually signals: that you are as qualified in your field as a chartered professional in finance, law, or HR.

𝗜𝗧𝗜𝗟® 𝗠𝗮𝘀𝘁𝗲𝗿 (𝗩𝗲𝗿𝘀𝗶𝗼𝗻 𝟱) is the highest designation in the certification framework. Three designations lead to it: Practice Manager, Managing Professional, and Strategic Leader. Each adds a distinct piece. Together they reveal what she calls the whole, big picture and how everything connects.

It is as relevant to someone early in their career as it is to someone who has been leading at senior level for decades.

The professionals who understand this now will have a different career conversation in five years.

Full perspective from a 30-year IT career → link in first comment. 🔗

𝗟𝗶𝗸𝗲, 𝗦𝗵𝗮𝗿𝗲 & 𝗙𝗼𝗹𝗹𝗼𝘄 𝘂𝘀 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲!