22/08/2024
Role : Office 365 Engineer (Mandarin Speaker)
Working location: KL Sentral
Working hour: Monday – Friday (9-6PM)
Salary : Basic up to RM8000
Those who experienced in service desk, helpdesk and IT support are welcome.
JD for Engineer
1. Assist customers by diagnosing and resolving (Exchange Online, Teams and OneDrive and Sharepoint) issues raised in a timely manner.
2. Perform outbound call and email follow up to drive open tickets to resolution
3. Work with customers to understand the root cause of the issue, provide guidance and end to end support.
4. Manage open tickets and provide immediate solution till case closure.
5. Perform all documented call flows, work process and complaint management process
6. Ensure services delivered to customer meets client’s KPI target
7. Document all incidents, technical problems and changes with relevant information to allow continuous improvement within the support team.
8. Attend meetings and training sessions for self-development
9. Join case sharing sessions to discuss common issues and resolution
Technical Skills
• A strong background in Microsoft technologies, especially with M365/Azure. (preferred)
• Rich experience in debugging and resolving complex issues related to M365 products/services. (preferred)
• Exchange Online - Security Optimization Assessment / Remediation
• Mailbox auditing, DMARC, global administrators review, spam filter policy, malware filter policy, disable IMAP4 POP3, 3rd party management
• One Drive SharePoint Online
• M365 E3/E5 features / Security
Kindly please share resume to [email protected]
