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Monday 09:00 - 18:00 Tuesday 09:00 - 18:00 Wednesday 09:00 - 18:00 Thursday 09:00 - 18:00 Friday 09:00 - 18:00

ServeDeck

Name: ServeDeck
Address: A-18-5, The Vertical Business Suites, Tower A, No. 8, Jalan Kerinchi, Bangsar South, Kuala Lumpur, 59200, MY
Telephone: +60193825624
Rating: 5

ServeDeck is a cloud based facility operation and management comprehensive digital platform
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ServeDeck mobile app currently manages and serves more than 680 buildings sites and over 900 retail outlets and stores in Malaysia and Southeast Asia. Forward-thinking brands, businesses, and organisations trust ServeDeck to enhance and improve the management and operations of their facilities and daily operations. We are helping various assets’ class owners and management company resolving their

daily management and maintenance challenges in:
* commercial buildings
* retail and malls
* big assets landlords
* hotels, resorts, and theme parks
* airport and commercial harbors
* government building
* factories
* universities
* hospitals
* townships

ServeDeck’s suite of solution functions and features includes but is not limited to:
• Issue, Incident & Work Order Management
• Preventive Maintenance & Inspection Management
• Vendor & Contract Management
• Manpower Planning & Attendance
• Asset & Inventory Management
• Tenant & Client Request Management
• Purchasing Module (2022 Road map)
• Management Dashboard and Reports
• IoT Integration for Smart Building

Contact our customers’ service team to request for a demo [email protected]
or visit our website www.servedeck.com to find out how we can support your organization. ServeDeck Innovation Sdn Bhd
SSM Company Registration Number: 201901018801 (1328130-T)

05/08/2026

𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗣𝗿𝗼𝗽𝗧𝗲𝗰𝗵 𝗲𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺 𝗮𝘀 𝗮𝗻 𝗮𝗰𝘁𝗶𝘃𝗲 𝗠𝗣𝗔 𝗺𝗲𝗺𝗯𝗲𝗿.

The ServeDeck team is at the Malaysia International Construction & Infrastructure Technology Exhibition (MBAM OneBuild 2026) to support the Malaysia PropTech Association (MPA) and connect with professionals across the built environment.

MPA brings together PropTech companies across four key verticals: Plan, Construct, Transact and Manage.

ServeDeck operates primarily within the Manage vertical, helping facility teams digitalise their operations. However, the property lifecycle does not work in isolation. What is planned and constructed today will eventually need to be transacted, operated and maintained.

By showing up and supporting one another, MPA members can raise awareness and encourage wider PropTech adoption across Malaysia.

Visit MPA at Booth 2M02, Hall 2, to connect with fellow members of Malaysia’s PropTech community from 5 to 7 August at the Kuala Lumpur Convention Centre.

03/08/2026

𝗡𝗲𝗮𝗿𝗹𝘆 𝟭,𝟬𝟬𝟬 𝗢𝘂𝘁𝗹𝗲𝘁𝘀. 𝟭,𝟱𝟬𝟬 𝗪𝗼𝗿𝗸 𝗢𝗿𝗱𝗲𝗿𝘀. 𝗢𝗻𝗲 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝗩𝗶𝗲𝘄.
Managing maintenance across a large outlet network requires more than assigning jobs.

Across a multi-outlet operation of close to 1,000 locations, work orders are used as the primary mechanism to run preventive maintenance and coordinate service-contract activities.

On average, this generates around 300 work orders per month. In higher-volume periods, it reaches approximately 1,500.

At this level, work orders are no longer just task assignments. They become the most consistent record of operational activity across the network.

Each work order creates a traceable record of the scheduled service, assigned technician or contractor, response time, work completed, recurring fault and closure status.

When analysed at scale, this creates visibility into operational performance across several dimensions:

• preventive maintenance completion rates
• technician and contractor response behaviour
• service-contract fulfilment consistency
• recurrence patterns across assets
• outlet-level service consistency

What emerges is a clearer picture of how maintenance actually performs across the network, not just how many tasks were completed.

At this scale, work orders function as an operational dataset. They connect preventive maintenance ex*****on, contractor performance, service-contract compliance, and asset reliability into a single view.

Our latest article explores how this layer shapes facility operations in practice. Link in the comment.

31/07/2026

𝗧𝗵𝗲 𝗥𝗲𝗽𝗮𝗶𝗿 𝗪𝗮𝘀 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱. 𝗕𝘂𝘁 𝗪𝗮𝘀 𝘁𝗵𝗲 𝗗𝗮𝘁𝗮 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱?
A technician replaces a failed pump component and restores the system.

Operationally, the immediate issue is resolved.

But what happens after the job is closed?

The spare part is not always deducted from inventory. The asset history may not reflect the failure. The vendor’s work might be logged separately or not at all. And the fact that this fault is recurring often goes unnoticed.

Individually, these seem like small gaps.

But over time, they create blind spots across maintenance operations. The job is completed, but the learning from that job is lost.

This is what fragmented workflows look like in practice.

A connected work order does more than close a task. It closes the loop between assets, maintenance, inventory, and performance.

Our latest article explores how this connection shapes better maintenance decisions across operations. Link in the comments.

30/07/2026

𝗪𝗲’𝗿𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 𝗮𝘁 𝗦𝗲𝗿𝘃𝗲𝗗𝗲𝗰𝗸.

As we continue to grow across the PropTech and Facility Management industry, we’re expanding our team and creating new opportunities for passionate and driven individuals.

𝗪𝗲’𝗿𝗲 𝗰𝘂𝗿𝗿𝗲𝗻𝘁𝗹𝘆 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿:
• Business Development Executive
• Customer Success Executive

𝗪𝗵𝘆 𝗷𝗼𝗶𝗻 𝗦𝗲𝗿𝘃𝗲𝗗𝗲𝗰𝗸?
• Hybrid working arrangement
Medical coverage for employees, spouses and children
• Spectacles and dental allowance
• Opportunities to work with regional clients
• Collaborative and fast-moving work environment
• Career growth within a growing PropTech company

Whether you’re looking to grow your career in technology, operations or business development, this is your chance to be part of a team building practical digital solutions for malls, commercial buildings and facility operations.

📩 Send your CV to: [email protected]
🌐 More info: https://www.servedeck.com/career/

29/07/2026

𝗘𝘃𝗲𝗿𝘆 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗪𝗼𝗿𝗸 𝗢𝗿𝗱𝗲𝗿 𝗦𝗵𝗼𝘂𝗹𝗱 𝗟𝗲𝗮𝘃𝗲 𝗨𝘀𝗲𝗳𝘂𝗹 𝗗𝗮𝘁𝗮 𝗕𝗲𝗵𝗶𝗻𝗱

A completed work order often looks like the end of a process. But in reality, it is where most operational learning is either captured or lost.

𝗛𝗼𝘄 𝗜𝘁 𝗨𝘀𝘂𝗮𝗹𝗹𝘆 𝗪𝗼𝗿𝗸𝘀:
A technician closes a job once the repair is done. Notes are added to a chat thread. Photos are stored in separate folders. Maintenance history sits in spreadsheets or is not updated at all. Over time, no one has a complete picture of what happened, why it happened, or whether it will happen again.

𝗪𝗵𝗲𝗻 𝗪𝗼𝗿𝗸 𝗢𝗿𝗱𝗲𝗿𝘀 𝗔𝗿𝗲 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱:
Every completed job automatically builds operational context. Asset history is
updated. Recurring issues become visible. Technician performance is trackable.

Maintenance costs and patterns can be reviewed with clarity instead of guesswork.

Over time, operations shift from reactive task completion to informed maintenance decisions.

A connected work order is not just a record of work done. It is part of how operational intelligence is built.

Explore how ServeDeck turns every completed work order into valuable operational insight.

Request a demo presentation. Link in comments.

27/07/2026

𝗧𝗵𝗲 𝗛𝗶𝗱𝗱𝗲𝗻 𝗟𝗮𝘆𝗲𝗿 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗻𝗴 𝗙𝗮𝗰𝗶𝗹𝗶𝘁𝘆 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀

Asset management tells you what equipment exists.
Preventive maintenance tells you what should be serviced and when.
Inventory management tells you which parts and materials are available.
But what connects all three when actual work needs to happen?

The work order.

It carries the issue from a request or scheduled maintenance through assignment, ex*****on, material usage, verification, and closure. It also determines whether the resulting information becomes part of the asset’s usable history or disappears into another spreadsheet, chat thread, or filing folder.

Our latest article, “The Hidden Layer Connecting Facility Operations: Why Work Orders Tie Everything Together,” explores this role in more detail.

Read the full article to understand how this layer impacts day-to-day operations. Link in the comments.

24/07/2026

𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗼 𝗚𝗲𝘁 𝗠𝗼𝗿𝗲 𝗳𝗿𝗼𝗺 𝗧𝗵𝗲𝗶𝗿 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝘃𝗲 𝗠𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀

At , customer success doesn't end after implementation. As part of our ongoing commitment to supporting our customers' digital transformation journey, we recently conducted our third Public Training Session, with over 100 participants joining us online to learn how to maximise the capabilities of the ServeDeck Preventive Maintenance (PPM) module.

The training focused on helping users better utilise the PPM module to:

1. Plan and schedule preventive maintenance activities more efficiently
2. Manage recurring maintenance tasks with greater consistency
3. Improve work order planning and ex*****on
4. Adopt best practices for day-to-day maintenance operations

By equipping users with practical knowledge and hands-on guidance, we aim to help organisations improve user adoption, optimise operational workflows, and unlock greater value from their ServeDeck platform.

A big thank you to everyone who participated and made this another successful learning session.

We look forward to continuing to support our customers through future training initiatives.

22/07/2026

𝗖𝗹𝗼𝘀𝗶𝗻𝗴 𝗙𝗮𝘀𝘁 𝗜𝘀 𝗡𝗼𝘁 𝘁𝗵𝗲 𝗦𝗮𝗺𝗲 𝗮𝘀 𝗖𝗹𝗼𝘀𝗶𝗻𝗴 𝗪𝗲𝗹𝗹

A work order marked “closed” does not always mean the issue was properly resolved.

Was it assigned immediately, or did it sit unattended?
Did the technician respond within the SLA, or only after follow-ups?
Was escalation triggered when it became overdue?
Was the resolution verified with supporting evidence?

In many manual setups, a task is considered complete once a message or photo is shared in a chat group. But that leaves little to no audit trail of response time, ownership, or service quality.

Digital work order workflows change that by creating a complete record from assignment to closure, including status tracking, escalations, and completion evidence.

Explore how ServeDeck helps teams improve work order accountability and operational oversight.

Request a demo.

15/07/2026

𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴𝘀 𝗮𝗿𝗲 𝗲𝘃𝗼𝗹𝘃𝗶𝗻𝗴. 𝗧𝗵𝗲 𝘀𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗺𝗮𝗻𝗮𝗴𝗲 𝘁𝗵𝗲𝗺 𝗺𝘂𝘀𝘁 𝗲𝘃𝗼𝗹𝘃𝗲 𝘁𝗼𝗼.

This World Youth Skills Day, under the theme “Skills for a Shared Future,” we celebrate the young and emerging technical professionals shaping the future of property and facility management.

As buildings become smarter and more sustainable, facility teams are moving beyond reactive maintenance, manual checklists and disconnected processes.

The next generation of professionals will need digital capabilities, technical knowledge and data-driven thinking to manage buildings effectively.

At ServeDeck, we are proud to support emerging facility professionals with technology that enables better visibility, faster responses and more efficient building operations.

Here’s to equipping young talent with future-ready skills—and empowering them to build smarter, more resilient and sustainable spaces for everyone.

14/07/2026

𝗧𝗵𝗲 𝗖𝗼𝘀𝘁 𝗼𝗳 𝗮 𝗪𝗼𝗿𝗸 𝗢𝗿𝗱𝗲𝗿 𝗪𝗶𝘁𝗵𝗼𝘂𝘁 𝗖𝗼𝗻𝘁𝗲𝘅𝘁

“Hi, aircond not cold again. Please fix. Level 12”

A simple instruction, yet the technician still needs critical information.

Which unit is it?

Has it broken down before?

Was it serviced last month or six months ago?

Is this a recurring fault or a one-off issue?

Did it come from a tenant complaint, an inspection, or a preventive maintenance schedule?

Without this context, technicians often arrive on site with little visibility, fixing the symptom instead of the pattern.

And when that happens repeatedly, the same issues keep returning.

A connected work order should provide the complete operational context, including asset details, maintenance history, and request source, so technicians arrive on site informed, prepared, and ready to resolve issues efficiently.

Explore how ServeDeck connects work orders with the operational context technicians need to resolve issues faster and more effectively.

Request a demo.

Address

A-18-5, The Vertical Business Suites, Tower A, No. 8, Jalan Kerinchi, Bangsar South
Kuala Lumpur
59200

Opening Hours

Monday	09:00 - 18:00
Tuesday	09:00 - 18:00
Wednesday	09:00 - 18:00
Thursday	09:00 - 18:00
Friday	09:00 - 18:00

Telephone

+60193825624

Website

https://servedeck.com/

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