14/07/2026
Our CEO, Jusri Ong, recently hosted Episode 3 of the CX Malaysia Podcast Series in his role as Pro Tem Committee Member of CX Malaysia, together with special guest Lolitta Suffian, Senior Vice President, Customer Experience at Bank Simpanan Nasional (BSN).
Together, they explored "Building the Customer Journey: What Customers Actually Want (vs What Companies Think They Want)"—sharing practical insights on understanding customer expectations, creating meaningful experiences, and building customer journeys that truly put people first.
With her extensive experience in customer experience leadership, Lolitta offered valuable perspectives on how organisations can turn customer insights into lasting relationships and deliver experiences that build trust and loyalty.
At Telecontinent, we're proud to support conversations that inspire innovation, collaboration and a stronger customer-centric culture across Malaysia.
Stay tuned for more episodes from the CX Malaysia Podcast Series!