What are the opening hours?

Monday 09:00 - 22:00 Tuesday 09:00 - 22:00 Wednesday 09:00 - 22:00 Thursday 09:00 - 22:00 Friday 09:00 - 22:00 Saturday 09:00 - 22:00 Sunday 09:00 - 22:00

VoiceCloud.My

Name: VoiceCloud.My
Address: B-5-8, Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, MY
Telephone: +60122191286

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15/04/2025

🔷 MODERN BUSINESS PHONE SYSTEM – SEAMLESSLY INTEGRATED WITH MICROSOFT TEAMS🔷
Are you using Microsoft Teams internally but still unable to make or receive external calls?
Do you have Yealink desk phones that aren’t yet connected to Teams?
➡️ It’s time to modernize your communications with VoiceCloud’s integrated Teams solution.
🎯 What we offer:
VoiceCloud Phone System integrated with Microsoft Teams
✔️ Make and receive PSTN calls directly in the Teams interface
✔️ Compatible with Softphones & IP phones (Yealink, Fanvil, etc.)
✔️ Call recording, number display, call transfer supported
✔️ Department-based call management & routing
✔️ Connect Teams with whatsapp, CRM, Chatbot – all in one platform
✔️ Fully compatible with all major Vietnamese telecoms: Umobile, Redtone, Time ...., and more
🔧 Why businesses choose VoiceCloud:
Deploy in just 1–3 days
No physical server required
99.999% uptime – robust infrastructure & secure
24/7 tech support
Scalable for SMEs, retail chains, and enterprise-level rollouts
📌 You only need:
A Microsoft 365 (Teams) account
An IP phone or softphone
And one call 📞 to get started
📞 Contact us now for a free consultation & demo:
➡️📱 +60 12 219 1286
🌐 www.voicecloud.my
💬 DM us or comment below to get started.
VoiceCloud – Elevate communication. Sync systems. Empower teams.

09/04/2025

🤩 When evaluating business phone systems, it's essential to understand the key differences between cloud-based and on-premises solutions. Here's a concise comparison to help determine the best fit for your organization:

1. Installation & Maintenance:

🎇On-Premises Systems: Require significant upfront investment in hardware and dedicated IT staff for ongoing maintenance and troubleshooting.
🎇 Cloud-Based Systems: Managed by the service provider, eliminating the need for on-site hardware and reducing maintenance responsibilities.

2. Cost Structure:

👹 On-Premises Systems: Involve higher initial costs for equipment and installation, with potential additional expenses for upgrades and repairs.
🤩 Cloud-Based Systems: Typically operate on a subscription model with lower upfront costs, offering predictable monthly expenses.

3. Scalability:

🤓 On-Premises Systems: Scaling up may require purchasing additional hardware and incurring installation costs.
🥹 Cloud-Based Systems: Easily scalable to accommodate business growth without significant infrastructure changes.

4. Flexibility & Remote Access:

😎 On-Premises Systems: Primarily designed for in-office use, offering limited support for remote work.
🤓 Cloud-Based Systems: Accessible from anywhere with an internet connection, facilitating remote work and mobile integration.

5. Control & Customization:

😘On-Premises Systems: Provide full control over system configurations and data security, suitable for organizations with specific compliance requirements.
😘Cloud-Based Systems: Offer standard features managed by the provider, with less direct control over customization.

6. Reliability & Internet Dependency:

😍 On-Premises Systems: Operate independently of internet connectivity, ensuring functionality during internet outages.
Wavetel-Buisness
🥰 Cloud-Based Systems: Depend on a stable internet connection; however, reputable providers implement measures to ensure high availability and disaster recovery.

👉 Conclusion: The choice between cloud-based and on-premises phone systems depends on your organization's specific needs, budget, and infrastructure. Cloud-based systems offer flexibility, scalability, and cost-effectiveness, making them ideal for businesses embracing remote work and rapid growth. Conversely, on-premises systems provide greater control and may be preferable for organizations with stringent security and compliance requirements.

08/04/2025

📣 MULTI-CHANNEL CHAT – EFFICIENT MANAGEMENT SOLUTION BY VOICECLOUD 📣

Are you struggling to manage too many messages from customers via Zalo, WhatsApp, Messenger, or Live Chat? Each channel has its own interface, making it time-consuming and hard to keep track of everything?

🌟 VoiceCloud Platform – Integrates multiple channels into a single, centralized platform so you can manage all customer messages with ease!

✅ Easily integrates with popular channels: Zalo, WhatsApp, Messenger, Live Chat.
✅ Save time and boost productivity.
✅ Track and analyze interactions to improve customer service quality.

✨ Try it now and enhance your customer service with VoiceCloud Platform!

📞 Contact us: +60 12-219 1286
🌐 Sign up for a free trial: www.voicecloud.my

14/08/2024

What is a predictive dialer?

This auto dialer of the intelligent call center software has the capability to predict how many numbers need to be dialed to connect with 5 customers if 5 agents will be available next moment. It also has a predictive capacity to predict when it is more likely for a customer to pick up the call and how long would it take for the customer to pick up the call.

04/10/2023

Social media integration in Call Centers can significantly improve customer engagement, issue resolution, and provide real-time insights. This leads to improved customer satisfaction, efficiency, and brand loyalty.

I'm excited to share that WhatsApp, Telegram, Messenger, and Zalo have already integrated VoiceCloud platform.

Stay ahead of the game and keep your customers happy with seamless social media integration in your Call Center.

11/09/2023

Microsoft Teams is integrated with the VoiceCloud platform!

If you're looking to understand how MS Teams works on our platform, you can check out this article.

Through the SBC (Session Border Controller) certified by Microsoft integrated into the VoiceCloud platform, Teams users can RECEIVE calls from PSTN or from an internal PBX system directly within the Microsoft Teams app. Conversely, through VoiceCloud, Teams users can MAKE calls to PSTN or to the internal PBX system. Team users are considered part of the internal PBX system, and they can receive or make calls on Teams, on any device.

Voice recordings can be stored on VoiceCloud or MS SharePoint.

The key features and benefits include Infrastructure Diversification:
Connect with colleagues and clients through Microsoft Teams integrated with VoiceCloud. Integrating Microsoft Teams brings you greater functionality and reduces Total Cost of Ownership by leveraging your existing investments.

Streamline Your Operations:
Access your contact information, files, and critical data from anywhere on any device. Your current phone numbers and call routing will work as designed, with seamless cloud-based routing integration between your corporate phone system and Microsoft Teams.

Ease of Use:
Getting started with Microsoft Teams is straightforward. Use it on any PC, Mac, or mobile device.

Address

B-5-8, Plaza Mont Kiara, Mont Kiara
Kuala Lumpur
50480

Opening Hours

Monday	09:00 - 22:00
Tuesday	09:00 - 22:00
Wednesday	09:00 - 22:00
Thursday	09:00 - 22:00
Friday	09:00 - 22:00
Saturday	09:00 - 22:00
Sunday	09:00 - 22:00

Telephone

+60122191286

Website

http://www.voicecloud.my/

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