29/11/2023
On 29/11/23, a customer's statement on social media regarding to iRepair claiming that "the vi****or was spoilt by Irepair" and "shifting to blame or fault to customer". we are here to make the following statements:
1. When the customer visited our store today with a non-functional screen & Charging is non- functional , how should we assess whether the vi****or is working?
2. We attempted to repair the vi****or for you. May I ask if there would be any charges if we are unable to fix it?
3. Have we resolved your initial issue/problem on your phone? We fixed your charging problem (U2 IC) and screen can’t touch problem. Why wasn't this acknowledged?
Regardless of whether it's our colleagues or employees, if a customer comes in with a valid concern, we, either as staff or as a company, will compensate the customer. Some might question how repairs can go wrong. The simple truth is that the mobile phone industry demands intense focus, and being skilled doesn't guarantee an absence of mistakes. It is sort of human being. However, for any damages caused by us, irrespective of the cost or nature of the problem, we will bear for it. As long as it's our fault, we take responsibility.
If you insist that we damaged your belongings during the repair, the solution is doubtful. However, we must uphold the reputation of my company. A company is built step by step and customer trust accumulates gradually. Today, if you tarnish our reputation, we must defend our company.
29/11/23
关于某顾客在某社交媒体上说iRepair 说把“震动器修坏了”和说我们“把错误推到一干二净”这件事做出声明如下：
第一，今天顾客来到我们店荧幕不能动和充不进电，我们要如何去检查您的震动能不能用？
第二，我们也尝试帮你把震动修回去，请问修不到的情况下我们有任何的收费吗？
第三，您的一开始的问题我们解决了吗？ 我们修好您的电话不充电，荧幕不能动为什么你没有声明？
今天不管是我们的同事还是我们的员工，只要顾客来到机是没问题的，我们员工或是我们自己都会赔偿顾客，可能有人又会问，修理的怎么会修坏，很简单一个道理，手机这一行是要高专注的，技术好不代表永远不会失误，我们是人不是神，但是只要是我们弄坏的情况下不管多少钱不管什么问题我们都会做出赔偿，只要是我们本身的问题。
您要硬说我们把您的东西弄坏修坏我们也没办法，但是公司名誉我觉得我必须维护起来。公司是一点一滴做上来的，顾客是一点点累积起来的。但是今天您毁坏我们的名誉我就必须维护我的公司。
