27/08/2026
A software reseller in Petaling Jaya reported 567 percent ROI on its first year of marketing automation. RM1.2 million in attributed pipeline against RM180,000 in cost. Leadership tripled the automation budget on the strength of that number.
Company revenue growth that year came in at a flat 4 percent.
CUBEevo ran a holdout test on the next quarter of inbound leads. Twenty percent were routed to a normal manual follow-up instead of the automated sequence. The manual group converted to sales qualified lead at 11 percent. The automated group converted at 15 percent. A real lift, just nowhere close to what the original number claimed.
The cost side was wrong too. A marketing ops hire was spending 15 hours a week building and maintaining the workflows, time nobody had added to the cost line.
Recalculated properly: true first-year ROI was 92 percent. Leadership cut a redundant automation add-on and moved that budget to direct outreach on high-intent leads instead. SQL volume from marketing rose 24 percent over the next two quarters on the same total spend.
The widely quoted $5.44-per-dollar marketing automation figure traces back to 16 vendor case studies with no control group. Most standard ROI formulas make the same mistake at a smaller scale: every lead that touches an automated workflow gets counted as a win, whether or not it would have converted anyway.
Read the full article: https://www.cubeevo.com/blog/marketing-automation-roi-calculation-a-worked-example