25/01/2025
【Smiling Angel 2024-25 | My OPPO Story】
ASRI BIN LATAMING | 2946| SR | Selangor
Hello everyone, I’m ASRI, 31 years old, from Sabah, and currently residing in Selangor. I have been working with OPPO for nearly 10 years and currently work at the OPPO store in Sunway Pyramid. The work environment here is pleasant, and our sales performance is outstanding. My personal best monthly sales record is 300 units, with an average monthly sales of over 100 units. After completing my diploma, I started my career. My second job was joining OPPO in 2015. Before that, I briefly worked as a health consultant, selling equipment. However, due to the high prices and niche market, meeting sales targets was challenging. Seeing the growing demand for mobile phones, I decided to join OPPO. Although the brand was not well-known at the time, I believed in its potential to shine globally.
When I first joined OPPO, I had almost no knowledge about mobile phones. I was both excited and nervous. My lack of knowledge made me feel uneasy and question whether I could succeed. My experience at the first store was not smooth. The staff and dealers were indifferent to me, and I felt invisible and ignored, which made me doubt my decision to join the company. My supervisor encouraged me not to give up and gave me time to integrate into the team. I started actively learning about mobile phones using resources like Google and YouTube. While my colleagues completed sales with ease, I struggled, which made me feel envious and insecure. I tried asking them for tips to improve my sales skills, but my questions were often ignored. Ironically, once I started making consistent sales, their attitude towards me began to change.
The store’s poor performance and frequent resignations of staff made me consider leaving, but I decided to challenge myself and prove my capabilities. My supervisor gave me the opportunity to become a Junior Manager (now known as OEM). As a junior manager, I took on more responsibilities, especially in customer service. I strongly believe that excellent customer service encourages repeat customers. Although the store’s foot traffic was low, I remained committed to providing high-quality service. To boost sales, I implemented several strategies, such as distributing flyers at nearby construction sites, interacting with potential customers outside the store, and maintaining contact with regular customers.
The worst incident was a robbery at the store. On that day, I was working alone when a customer threatened me with a knife and tied me up in the storage room. Although this traumatic experience left me shaken, I refused to let fear take over. Instead, I drew strength from the ordeal, viewing it as a test of resilience.
After working at this store for three years, it closed down, and I was transferred to another store. I requested to return to the role of Sales Representative to continue learning. Unexpectedly, this new store turned out to be OPPO’s flagship store. I was incredibly proud to be part of the team. The opportunities for growth and learning here were abundant, and I learned many effective customer engagement strategies, improving my service and sales skills. Inspired by the OPPO Annual Conference and motivational meetings, my ambition grew stronger. Watching my outstanding colleagues receive awards motivated me to strive for similar achievements.
Later, my supervisor offered me an opportunity to work at an OBD store. I was excited but found that the position was already filled upon arrival. I was then transferred to the NKA channel. Due to the Movement Control Order (MCO), the NKA store temporarily closed, so my time there was short.
After MCO, I was assigned to manage an OM store. The challenge was its low foot traffic, relying heavily on online sales. Later, I learned about an opportunity at an OBD store. Although it was farther from where I lived, I decided to take on the challenge. Upon arrival, I noticed that the staff lacked enthusiasm for the OPPO brand. Even when customers showed interest in OPPO products, the staff still promoted other brands. Despite my efforts to integrate with the team, I faced indifference. A month later, I requested a transfer, but it was denied. Feeling disappointed, I shared my experiences with a regional manager during his visit. Recognizing my efforts and challenges, he decided to transfer me to OPPO Sunway Pyramid.
In my new role, I was determined to give it my all. Every obstacle I faced strengthened my resolve. One interaction with a customer taught me the importance of after-sales service. I once forgot to transfer a customer’s data to their new phone. Realizing my mistake, I immediately apologized and took corrective action, ensuring the customer felt valued and satisfied. This experience taught me the significance of responsibility and a customer-first mindset. On another occasion, a customer from a telecom company asked me to transfer their data and offered to pay for the service. I politely refused the payment, emphasizing that data transfer was part of our commitment to providing excellent customer service. The customer was delighted and promised to recommend our store.
My career journey has been filled with challenges and valuable lessons, helping me develop new skills and appreciate the importance of a positive and supportive work environment. I am passionate about fostering a collaborative culture and helping new employees. I believe that by leading by example, offering guidance and encouragement, we can achieve excellence and inspire others. Receiving the “Best Performing Employee” award at the OPPO Annual Conference in January 2024 was an unexpected honor. I am proud to continue growing and achieving at OPPO Sunway Pyramid.
As Steve Jobs once said, “The only way to do great work is to love what you do.” If you feel lost or stuck, take a break and start again to embrace the challenges ahead. We all have unique ways to contribute and make a difference in the world, becoming our best selves and inspiring others.
Hello, I’m ASRI, a Sales Representative at OPPO. This is my 10th year with the company, and my OPPO story continues.
大家好，我是ASRI，今年31岁，来自沙巴，目前住在雪兰莪。我在OPPO工作已近10年，现任职于Sunway Pyramid的OPPO专卖店。这里的工作环境愉快，销售业绩出色，我的个人最佳月销量为300部手机，月均销量超过100部。完成大专后，我开始了职业生涯。第二份工作是2015年加入OPPO。在此之前，我曾短暂做过健康顾问，销售设备，但由于产品价格高、市场小众，销售目标难以达成。看到手机需求不断增长，我决定加入OPPO，尽管当时它还不是一个知名品牌，但我相信它有潜力崭露头角。
刚加入OPPO时，我对手机知识几乎一无所知，既兴奋又紧张。缺乏知识让我感到不安，并怀疑自己是否能成功。第一家门店的经历并不顺利，员工和经销商的冷漠让我感到被忽视，甚至开始质疑自己是否做了正确的决定。主管鼓励我不要放弃，给我时间融入团队。我开始主动学习手机知识，利用Google和YouTube等资源，虽然同事们轻松完成销售，我仍在努力，让我感到羡慕和自卑。我曾试图向他们请教如何提高销售技巧，但我的提问总是被忽略。而通过我的努力后，我开始能够稳定地完成销售时，店员们的态度开始有所改变。
店铺业绩不佳，许多员工跳槽，曾让我动摇离开，但我决定挑战自己，证明自己的能力。主管给我机会担任Junior Manager（现OEM）。作为初级店长，我承担了更多责任，尤其是客户服务。我深知优秀的客户服务能带来回头客，尽管店铺客流量较低，我始终坚持优质服务。为了提升销售，我采取了多种策略，包括在附近的挖掘机工地派发传单、在店外与潜在顾客互动，并与老顾客保持联系，但销售情况依然不理想。最糟糕的是，店铺发生了抢劫案，那天我一个人值班，被顾客用刀威胁并绑在储藏室里。虽然这是一次创伤性的经历，但我没有让恐惧控制自己，反而从中汲取力量，认为这是一个考验自己的机会。
在这家店工作了三年后，店铺关闭，我被调到另一家分店，申请回到导购岗位，希望能继续学习。出乎意料的是，这家新店是OPPO的旗舰店，能成为这个团队的一员，我感到无比自豪。这里提供了丰富的学习机会，我学到了很多有效的客户互动策略，提升了服务和销售技巧。经过OPPO年会和动员会的鼓励，我的野心愈加坚定。当我看到优秀的同事获奖时，我也决定追求同样的成就。
随后，主管提出让我去OBD门店工作，我非常兴奋，然而到达后发现该岗位已被填补。随后，我被调到NKA渠道，由于实施行动管制令（MCO），NKA店铺暂时关闭，因此我在那里工作时间很短。
MCO后，我被安排去负责OM门店。该店顾客流量少，主要依赖线上销售。随后，我得知OBD门店有一个机会，虽然距离较远，但我依然决定迎接挑战。初到门店时，发现店员缺乏对OPPO品牌的热情，即使顾客有意购买OPPO产品，但店员仍推销其他品牌。尽管我尽力融入团队，店员仍显冷漠。一个月后，我向主管申请调职，但被告知无法调动。失望之际，我向区域经理分享了我的经历。经理看到我的付出和挑战，决定将我调到OPPO Sunway Pyramid。
在新岗位上，我决心全力以赴，遇到的每个障碍让我更加坚定。与顾客的互动中，让我学到了关于售后服务的重要。有一次，我忘记为顾客转移手机数据，意识到后立即向顾客道歉并修正，顾客最终非常满意，同时也让我明白了责任感和客户至上的重要性。还有一次，一位客户要求我帮他转移手机资料并愿意支付费用，但我拒绝收款，并向他强调数据转移是我们承诺提供卓越客户服务的一部分。顾客对此非常高兴，并承诺会推荐我们的店铺。
我的职业旅程充满了挑战和宝贵的学习经验，也让我意识到积极、充满鼓励的工作环境的重要性。我热衷于培养合作文化，尤其帮助新员工。我相信通过以身作则、给予指导与鼓励，我们能够实现卓越，并激励他人。能够在2024年1月的OPPO年会上获得“最佳表现员工”奖，这是我未曾预料的荣誉。我为能在OPPO Sunway Pyramid继续成长和取得成就而感到骄傲。正如史蒂夫·乔布斯所说：“做伟大的工作，唯一的方法就是热爱你所做的事。” 如果感到迷茫或停滞，不妨休息一下，再次出发迎接挑战！我们每个人都能找到独特的方式来改变世界，成为最好的自己并激励他人。
大家好，我是ASRI，现为OPPO销售导购，今年是我与OPPO的第十年，而我的OPPO故事还在继续。
