Connect Seven Solution Sdn Bhd

Connect Seven Solution Sdn Bhd Providing ICT solutions globally.

How is AI Enhancing Customer Service?Artificial intelligence is rapidly changing the landscape of customer service. Acco...
11/09/2023

How is AI Enhancing Customer Service?

Artificial intelligence is rapidly changing the landscape of customer service. According to our team at Connect Seven Solution, integrating AI into CRM systems helps companies deliver 24/7 assistance and effectively manage customer queries without relying on chatbots. AI-powered solutions can also analyse past interactions to continuously improve complaint and issue resolution. When thoughtfully implemented, AI can help companies provide more efficient, accurate, and satisfying support - ultimately strengthening customer loyalty.

What features would you find most useful for an AI-enhanced customer service solution? Let us know in the comments!

We are glad to announce that on 8th October 2018, Connect Seven Solution Sdn Bhd was awarded the contract to implement a...
12/10/2018

We are glad to announce that on 8th October 2018, Connect Seven Solution Sdn Bhd was awarded the contract to implement and support the new Call Centre and CRM solution for Private Pension Administrator (PPA - https://www.ppa.my) Malaysia. The solution will enable PPA to provide better customer service to their members, public and providers.

01/06/2018

Announcement: GST 0% from 1st June 2018.

As per the instruction of Malaysian Government, effective 1st of June, 2018, all solution and services will have the GST set to 0%, down from 6%.

Malaysian Contracts: All existing Malaysian contracts that were partially paid until 31st May 2018, will have the GST set to 0% for remainder of the contract payments. GST payments collected prior to 1st June 2018 will not be refunded and will be paid to Malaysian Customs.

International Contracts: This does not effect any existing international contracts as they are already GST exempt.

Clients are requested to contact their account manager for any further clarifications.

Special Signup Offer for new Bangladeshi clients during BASIS SoftExpo 2018, jointly offered by our local partner EVBS.O...
22/02/2018

Special Signup Offer for new Bangladeshi clients during BASIS SoftExpo 2018, jointly offered by our local partner EVBS.

Offer:
1. Tk 3,500 /user/month for both Hosted Call Centre and CRM.
2. Tk 2,500 /user/month for Hosted Call Centre only.
3. Tk. 1,500 /user/month for Hosted CRM only.
4. Signup with only 1 license. Increase future licenses at this special rate.
5. No Setup Fee*

Features included:
1. Hosted Call Centre - Standard Edition.
2. Hosted CRM - Leads, Opportunities, Contacts, Activities, Ticketing, Sales Quotation & Invoicing.

Terms & Conditions:
1. 6 months contract.
2. Pre-pay minimum one licence for 6 months or equivalent if subscribing for multiple licences.
3. Tk 10,000 setup fee for Call Centre (if not contract).
4. Tk 5,000 setup fee for CRM (if no contract).
5. Offer expires end of BASIS SoftExpo 2018. Must signup at Expo and clear payment in 7 days.
6. No valid in conjunction with other offers and discounts.

CSS will be participating at BASIS SoftExpo (Mini-Pavilion no 31) at Dhaka, Bangladesh this February 22nd till 25th. We ...
20/02/2018

CSS will be participating at BASIS SoftExpo (Mini-Pavilion no 31) at Dhaka, Bangladesh this February 22nd till 25th. We will showcase our solutions customised for Bangladeshi market. All solutions will be available in hosted and on-site model.

Solutions on showcase:
1. Call Centre Solution with integrated CRM
2. ERP (Retail, Supply Chain, Manufacturing and other verticals for enterprises)
3. ERP for ISPs and IPTSPs - Customised for Bangladesh market, ICX, IGW routing, IP & POP management, lead, sales, CRM, procurement, warehouse, finance & accounts (local VAT and tax deduction at source), BRTC revenue sharing etc.
4. Convergent Billing for any service provider.
5. Child Care and School Attendance Management System (Mobile App)
6. Data Analytics and Business Intelligence tools.

CenterPoint Call Centre Solution by CSS:Available on cloud in Afghanistan, Bangladesh, Hong Kong, Indonesia, Malaysia an...
15/02/2018

CenterPoint Call Centre Solution by CSS:
Available on cloud in Afghanistan, Bangladesh, Hong Kong, Indonesia, Malaysia and Singapore.

Call Centre, ERP, CRM, Billing, HR, Production, Supply Chain & Analytics.
03/08/2017

Call Centre, ERP, CRM, Billing, HR, Production, Supply Chain & Analytics.

Enterprise Resource Planning (ERP) for your business. Call +6015-4840-7746 for details.
01/08/2017

Enterprise Resource Planning (ERP) for your business. Call +6015-4840-7746 for details.

Hosted Call Centre with CRM for your business. Call +6015-4840-7746 for details.
01/08/2017

Hosted Call Centre with CRM for your business. Call +6015-4840-7746 for details.

24/05/2017

Visit us at and 2017 at Marina Bay Sands Expo Centre, Hall E, BK2-14

Address

Unit C-02-06, ITech Tower, Jalan Impact, Cyber 6
Cyberjaya
63000

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00

Telephone

+601800682070

Website

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