06/12/2022
𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁
We're looking for an ambitious and energetic individual who can identify, research, and resolve technical problems quickly and efficiently. This person should be punctual, a team player, and well organized with excellent verbal and written communication skills. Proficiency in English is favorable. This person will also be leading a team of junior IT technicians. Additionally, we need someone who is dependable, organized, and can work on their own with little or no supervision. Support is provided over the phone, via email, remotely and on-site.
𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 (𝗯𝘂𝘁 𝗻𝗼𝘁 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘁𝗼)
• Perform weekly and monthly routine Server, Network, and workstation administration and maintenance tasks for customers.
• Provides help desk support to customers as needed through phone, email, remotely, or on-site.
• Assist Junior IT Support team members with troubleshooting customer IT problems.
• Perform server, network, workstations, and other IT project setup and installation.
• Do research on special IT projects and help with implementation.
𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• Minimum 3 years of work experience in IT support field. (A Computer Science or Electrical Engineering major is a plus.)
• Must have leadership skills and lead the IT support team.
• Must be able to manage time, prioritize tasks, and meet deadlines.
• Excellent problem-solving and critical thinking skills are a must.
• Must be able to help/guide/train non-technical customers with IT problems.
• Proficiency in the understanding of network environment: Routers, Switches, Firewalls, Print Servers, Windows Server OS (Version 2003 and above), Active Directory, DNS, DHCP, Exchange 2003/2007 Server, Email Protocols (POP3/SMTP), etc. is critical.
• Proficiency with all Windows OS (version XP and above) environments and functions is a must.
• Ability to complete repairs, upgrades, and installation of hardware and software.
• Excellent knowledge of MS Office, Antivirus, Email clients, and safe Internet usage is required.
Please submit the Application to the following email: [email protected]
We will only accept the application submitted by email.