07/04/2015
Mitel Solidus eCare
Mitel Solidus eCare is a rich suite of seamlessly integrated Unified Communications and Collaboration (UCC) and contact center applications for intelligent interaction in the enterprise. With Mitel Solidus eCare you get a powerful and flexible toolbox, providing contact center services, self-service applications and business automation integration. It also offers clear, easy-to-use, historical, real-time reporting and analytics tools to solve business problems, reduce operational costs and improve performance.
Mitel Contact Center Solidus eCare multimedia is contact center application that allows you to communicate with customers through voice, SMS and email.
Available in two versions:
- Solidus eCare Lite
- Solidus eCare Multimedia CC
Solidus e Care Lite is a variant of the contact center for up to 50 agents, upgradeable to Multimedia variants upgrading licenses.
Solidus eCare includes advanced skill based call routing, integrated IVR system, desktop PC softphone applications, real-time statistics, manual and automatic generation of advanced reports, as well as the ability to record conversations.
It consists of:
- The application of agent
- Management Application
- Self-service applications