Fusion CX Morocco

19/03/2026

✨ Amal | HR, But With Main Character Energy ✨

Some people join HR to manage policies.
Amal joined to upgrade people. 😎

11 years at Fusion CX Casablanca and honestly, Amal has seen it all. Freshers shaking on day one, silent performers quietly winning, and that one “I’m not ready” person now running meetings like a CEO. Her real superpower? Listening so well people forget why they were stressed in the first place.

She swears the funniest part of work is when everyone builds a “complex issue” and she’s like… wait, it was simple all along. 😂

After work, Amal doesn’t just “log off”, she resets properly. Coffee isn’t a habit, it’s her reset ritual ☕ the signal that the day is done. Calm playlists in the background while she mentally logs out of everyone’s problems.
Then it’s homemade food that actually hits 🍲, long conversations, real laughs, and zero work talk with family and friends ❤️ By the end of it, she’s fully reset, recharged, and ready to fix careers again the next day.

Her vibe is simple, believe in people till they start believing in themselves.
And honestly? That’s how careers are built.

Read her story: https://careers.fusioncx.com/employee-spotlight-amal-hr-business-partner-casablanca-morocco/

18/11/2025

Every landmark tells a story, every street hums with pride. On this Independence Day, we salute Morocco — where tradition fuels transformation and courage defines identity. ​
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12/11/2025

Shining bright from Morocco! 🌟 Our incredible team turned recognition into inspiration—celebrating dedication, teamwork, and the passion that drives excellence. Here’s to every achiever raising the bar and inspiring greatness across Fusion CX! 💫

24/10/2025

Speak French (Québécois) and English B2?
Step into a world of global CX excellence at Fusion CX Casablanca!
Be part of a team that empowers, connects, and delivers with purpose.

✅ Minimum BAC +2 or equivalent qualification.
✅ 6 months serving the Canadian market or in a similar customer service role.
✅ French fluency with a Québécois accent
✅ English B2 level communication skills
✅ Basic computer proficiency and multitasking across systems.

Send you CV to: [email protected]
Apply today and grow your bilingual career
https://shorturl.at/9kACS

Fusion CX is hiring AI Trainers in Casablanca. Apply your French expertise to improve AI systems and grow in the field of Artificial Intelligence.

17/09/2025

Employee Spotlight: Wassila Aboumejd | The Calm Amidst Complexity

When timelines tighten and priorities shift, some people panic. Wassila plans.

As a seasoned project manager on the transition team in Casablanca, Morocco, Wassila Aboumejd thrives in the complex. Her strength lies not in loud gestures, but in her sharp coordination, calm clarity, and ability to make sense of moving parts without ever losing sight of what matters most: people.

Her mornings begin with meditation at 7:30 a.m., offering a quiet reset before she steps into fast-paced strategy reviews, milestone tracking, and cross-team collaboration. She manages multiple projects across HR, IT, and client-facing teams, bringing consistency and empathy to every interaction.

Wassila’s Secret to Seamless Ex*****on:
✅ Smart planning that never skips a beat
✅ Sharp command of SharePoint and Excel to track what matters
✅ A calm, clear mind that thrives under deadlines
✅ Deep listening and clear communication across teams
✅ An instinct for turning client feedback into real results

What sets her apart is her ability to connect across cultures, align with local market needs, and turn feedback into better outcomes. Her work is proof that CX isn’t just about process. It’s about people. Follow Fusion CX to meet more leaders like Wassila, who make every transition feel seamless.

Read her story: http://bit.ly/4pxUYuO

11/09/2025

Employee Spotlight: Ikram Elmrabet Chergui | Focused, Fast, and Always Accurate

A customer once picked several similar items, and the system misread them. Ikram noticed the mistake, stepped in, and got it right. That moment captures the quiet power of her work: watching closely, acting quickly, and protecting the trust between customers and brands.

Based in Casablanca, Ikram monitors cashierless supermarket sessions for global retail partners. Each session is a live puzzle, viewed through real-time camera feeds. With every item she validates, she turns complexity into clarity. Her job demands speed, but never at the cost of accuracy.

She balances technology with human judgment, knows when to escalate, and learns from every session. Whether she’s fixing anomalies, flagging misidentified items, or refining workflows, Ikram keeps the system running smoothly. Even during peak hours, she handles surges with calm focus, managing one session at a time.

She documents trends, collaborates across departments, and adapts to local market differences. It’s not just support. It’s vigilance that builds reliability.

When she’s off duty, she turns to dancing, motocross, and modeling to recharge. But when she’s at her desk, she brings consistency, care, and confidence to every customer moment.

Follow Fusion CX to meet more professionals like Ikram who make excellence look effortless.

Read her story: http://bit.ly/3VuWmR7

01/09/2025

Join Fusion CX in Casablanca as an LLM Trainer (French)! If you’re fluent in French, love technology, and are curious about AI, this is your chance to shape the next era of smarter machines—while building your global career.

What We’re Looking For:
✅ Native/Professional fluency in French
✅ Basic JSON knowledge
✅ BAC+2 / Associate Degree minimum
✅ Passion for AI & new technologies

Apply Now: https://careers.fusioncx.com/job/llm-trainer-ai-trainer-french-casablanca-morocco/

Fusion CX is hiring AI Trainers in Casablanca. Apply your French expertise to improve AI systems and grow in the field of Artificial Intelligence.

05/08/2025

Moroccan magic meets excellence!
Celebrating dedication, passion, and performance that truly stand out.
This R&R moment is all about going beyond—and owning it! 💥

16/07/2025

Fluent in French, Spanish, and English? It’s your time to lead.
We’re looking for a results-driven Trilingual Team Leader who can guide CX teams and create impact across continents—all from Casablanca.
If leadership, languages, and customer success are your thing—your opportunity is here. 🌍👨‍💼

📍 Location: Casablanca, Morocco
🗣️ Languages: French, Spanish, and English

✅ Minimum Associate Degree (Bac+2 or equivalent)
✅ 2+ years as a Team Leader in call center/customer service
✅ Strong leadership & coaching skills
✅ Analytical, organized & proactive communicator

Apply now and lead where voices matter most
https://careers.fusioncx.com/job/trilingual-team-leader-french-spanish-and-english-casablanca-morocco/

Urgent Hiring: Fusion CX Morocco is hiring a Trilingual Team Leader speaking French, Spanish, and English in Casablanca. Apply now!

13/05/2025

Casablanca!
We’re hiring bilingual back office stars.
If you speak French and English, we’ve got a role where your voice matters—offline but globally impactful.
Apply and build with purpose.

✅ Fluency in both French and English (written and reading) is mandatory.
✅ Bachelor’s degree in Journalism, Communications, Literature, Engineering, or related field, or equivalent experience
✅ Background in journalism, research, editing, or translation
✅ Skilled in logical reasoning, basic math & content evaluation
✅ Proficient with Excel, Google Sheets & online tools
✅ Excellent written communication & collaboration

Apply Now: https://careers.fusioncx.com/job/back-office-professional-french-english-casablanca-morocco/

Fusion CX Morocco is hiring French-English speakers for a remote AI back-office role. Apply for a flexible, non-voice job with global impact.