CyberCare

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CyberCare

Wow! experiences, progression, and teamwork-driven customer success company making techworld easy 🚀 Part of Tesonet Accelerator 🚀

AI-powered customer care for global tech companies, blending smart automation with a human touch to deliver frictionless, customer-first experiences.

29/07/2026

Hey there! I'm Saulė, Junior Workforce Specialist at CyberCare. Here's a look at how I got here.

✨ When the stars aligned

After finishing my studies, I started looking for my next step, and that's when I found CyberCare's opening for a Customer Success Manager. I read up on the company, and it just felt like the right fit. Turns out, it was.

🌱 Learning as I went

I still remember my final interview, saying "I believe I can learn," even though the word VPN was new to me at the time. I gave it my best shot anyway. Over time, my colleagues started trusting my work more, and with that came more responsibility, which honestly made me really happy.

When I eventually changed my position, I had to adjust to a whole new workflow and tasks. It wasn't always smooth, but my manager helped me grow, understand, and learn along the way.

🌸 What drives me

Accountability, adaptability, and a genuine willingness to learn and grow have carried me through. I always take ownership of my work and push for the best results I can deliver. Making that career jump also sharpened my communication, problem-solving, and time management skills even further.

🎨 My happy place

Outside of work, you'll often find me scrapbooking. Taking photos, creating themes, and collecting little memories is my way to relax and relive the best moments. What might look like clutter to some (a receipt, a bracelet from an event, random stickers, coasters) is treasure in my book.

23/07/2026

Just when you think the bar can't get any higher, Tesonet throws a House Party, and the whole Cyber City turns technicolor 🪩

UK legends Rudimental shaking the stage, local favorites Solo Ansamblis, and underground DJ sets deep into the night. Safe to say we went big.

There was plenty to celebrate, and this crew is what made it special 🔥

09/07/2026

The first half of 2026 brought exciting career updates for 29 CyberCare colleagues — from internal promotions to new opportunities across Tesonet companies. 💫

There’s no single way to grow. Sometimes it’s moving up, sometimes it’s moving across, and sometimes it’s discovering a completely new direction. What matters most is that our teammates keep learning, trying new things, and moving forward — and we get to cheer them on along the way.

Congrats to everyone who took that next step — we’re rooting for you. 👏

03/07/2026

Proud to support the next generation of tech talent! 🎓

Last week, CyberCare attended the Kaunas University of Technology graduation ceremony, where we awarded scholarships to three graduates from the KTU Informatikos fakultetas.

Congratulations to Emilijus Kaušpėdas, Rokas Gudžiūnas, and Maksym Demkiv on your outstanding work. 👏

25/06/2026

You can find your way through pretty much anything — as long as you don't lose sight of why you're doing it. 💫

We talked about exactly that at last week’s CyberDough, our event series where we slow down, grab a bite, and learn from each other. Our Customer Care Director, Juozas Vaičikauskas, joined us to share his story, with our Unit Manager, Liutauras Milaševičius, leading the chat.

Juozas has been through plenty of roles and cities, and he shared how those experiences helped him find his path. He really drove home the point that you need to understand why your part matters. Whether it’s realizing why a specific change is necessary or seeing the clear impact of great customer care, once you understand the "why," you can achieve just about anything you set your mind to. 🗺️

Big thank you to Juozas for this conversation. Until the next CyberDough!

19/06/2026

Hey there! I’m Radvilas, and here’s a bit about my path at CyberCare.

🤝 A happy coincidence

My journey to CyberCare started with a happy coincidence: a close friend who worked here and spoke highly of the culture and opportunities. What drew me in first was the flexibility to balance work and studies, something that mattered a lot to me at the time.

But it wasn’t just convenience that kept me. The more I learned about the companies and products we support, the more I realized this was a place where I could genuinely grow, professionally and personally.

💻 Joining a new product

The milestone I’m most proud of? Being personally invited to support Saily, a brand-new product being built from the ground up. I had only been supporting NordVPN for a short time, but that invitation changed everything.

Joining Saily early gave me space to explore what I’m genuinely good at. I discovered a passion for automation and realized I’m a natural people person, someone who energizes off collaboration and connection. Most importantly, I found clarity on where I want to go and how I want to lead.

💡 Real connections and curiosity

Three qualities have shaped my path: networking, the courage to challenge, and an innovative mindset.

Building real relationships, not surface-level ones, has opened more doors for me than any CV ever could. I invest in people, and I’ve found that it comes back around in ways you can’t always predict. I’ve also never been afraid to ask, “Why does this work this way?” and follow that question with ideas for how it could work better.

I love following trends, generating ideas from nothing, and turning a blank page into something that adds real value. That’s the energy I try to bring into every team I’m part of.

🔥 Confidence to go for it

Something people are often surprised by: at university, I became a full-scale event organizer. What started as curiosity turned into planning, coordinating teams, managing timelines, and pulling it all together under pressure.

Those experiences gave me a masterclass in team management, time pressure, and creative problem-solving before I ever held a formal leadership title.

08/06/2026

A trip down memory lane from our time in Greece. 🇬🇷

With 3,200 colleagues across the Tesonet ecosystem, 15 planes, and a team of 30 performers and hosts, it was quite the adventure. 🔥

Join us for the next one: cybercare.cc/career

01/06/2026

Vilnius Pink Soup Fest went BIIIIG this year and landed right in the Cyber City yard too. 🩷

29/05/2026

Since 2021, more than 400 of our teammates have grown into new roles, with over 200 taking their next step in Tesonet companies. 🚀

Behind these numbers are people who took on new challenges, stayed curious, and made the most of every opportunity to learn.

In this video, our alumni Kristė, Matas, and Petras talk about their growth at CyberCare and how that experience helped them move into new positions at Mediatech and Nord Security. 🤝

15/05/2026

Still can’t get over how good our workation was!

Our special guests Jessica Shy, Justinas Jarutis, Kamanių šilelis, Superkoloritas, and Baltic Balkan turned these 5 days into a full-on festival. And just when we thought it couldn’t get any more fun, our fantastic hosts, Mantas Bartuševičius and Laura Dragūnaitė, kept the good vibes going. 🔥

From the Odyssey Olympics and outdoor workouts to beachside concerts and DJ sets - check out some of our favorite memories. 📸

Address

Švitrigaila Str. 34
Vilnius
03230

Website

http://www.cybercare.cc/

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