16/09/2026
The future of retail is connected, personalised and powered by practical technology.
The Konekt team participated in the Sri Lanka Retail Forum 2026 at Cinnamon Life, Colombo, where industry leaders explored how AI, customer loyalty, automation and connected experiences can drive the next stage of retail growth.
Our key takeaways:
• Loyalty programmes are becoming connected customer ecosystems.
• AI and automation can reduce manual work and improve service.
• Online and in-store experiences should work together.
• Technology must be scalable and suitable for Sri Lankan retailers of every size.
Through Karts Loyalty, Karts Delivery and Karts Automation, we continue to help retailers connect their channels, improve customer engagement and simplify operations.
Read the full article:
https://konekt.lk/blog/konekt-sri-lanka-retail-forum-2026