IQ TECHNOLOGIES ASIA CO., LTD. QMATIC is a Swedish company, founded in 1983. QMATIC is today the world’s leading supplier of Customer Flow Management (CFM) systems with 52 000 installations around the world. The company is represented by subsidiaries and distributors in 122 countries. It is estimated that 1.8 billion users, a quarter of the world's population, pass through the systems every year. The Customer Flow Management (CFM) Systems are managing the flow of customers from the moment the customer arrives, through to service delivery until he or she leaves. It also includes valuable information about the customer and the service he or she has received. The benefits of CFM are significant
In the short term sales and productivity can increase up to 30% and costs decrease up to 30%. CFM also increases customer and staff satisfaction. It creates a relaxed atmosphere with a controlled and fair waiting time. Wherever people gather in need of service, you will find people waiting in one way or another. People don’t like to stand in a queue and wait for service. With CFM, people can sit down in a comfortable waiting area, or move around freely while waiting their turn. Their place in the queue is secured with some kind of identifier like a ticket number or number sent to them via their mobile phone. The ticket number is often given upon arrival but can be provided in advance, when they book an appointment. This is a benefit to both the customer and the company.
• Customers feel relaxed and comfortable whilst waiting.
• You can inform customers about expected waiting time. They will feel even more relaxed and in control of the situation.
• If the customer wants to leave the premises to make use of the waiting time elsewhere, they can be called by text message, when it's time to return to get their service.
• The waiting time can be used for entertainment via media screens or used for information, promotion or advertising
