07/10/2026
Meet Bernadette, one of the amazing people behind the Ropem experience.
For her, customer service isn’t about treating everyone the same , it’s about understanding the person in front of you, adapting, listening and finding a way to help. 📱✨
And even on those “hii leo ni ngumu kidogo 😅” days, she keeps showing up, keeps smiling and keeps serving.
Because behind every phone sold, every question answered and every problem solved… there’s a person who chose to trust us.
This Customer Service Week, we’re celebrating Bernadette and the entire Ropem team that makes it happen every day.