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23/06/2022

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05/02/2022

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02/02/2022

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03/01/2022

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11/11/2021

ChatBots Africa
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01/11/2021

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21/10/2021

13/10/2021

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Automate Your Customer Service With Chatbots Our OmniBot platform uses Natural Language Processing (NLP) technology to quickly identify frequently used […]

08/10/2021

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06/10/2021

What is a chatbot? How does it help to accelerate your business yield? How can you build your own chatbot?

These are some common questions that arise when you think about deploying a chatbot to your business. According to Forbes, the chatbot market is forecasted to reach $1.25 billion by 2025.

In today’s time, where customers believe that the experience a company provides is as important as its products or services. That’s where AI chatbots come in. You can pretty much say that bots are a critical part of customer service automation.

Here is a list of components that will help to understand chatbots better.

What is a chatbot?
Chatbot technology: How do they work?
Types of chatbots
Why chatbots are important for your business?
How to build a chatbot
Example of chatbot use cases
The futuristic scope of chatbot technology

Let us comprehensively discuss how chatbots are strengthening their place in the digital marketing strategy.
What is a chatbot?

A chatbot can be defined as an AI based computer program that simulates human conversations. They are also known as digital assistants that understand human capabilities. Bots interpret the user intent, process their requests, and give prompt relevant answers.

Bots can communicate through voice as well as text and can be deployed across websites, applications, and messaging channels such as Facebook Messenger, Twitter, or Whatsapp.