20/08/2026
🚀 PROFESSIONAL IT SUPPORT FOR YOUR BUSINESS
Your business deserves technology that works, stays secure, and keeps you connected.
At The Helpline Technologies, we provide flexible monthly IT support packages designed for businesses of different sizes and technology needs.
🔹 1. HELPLINE ESSENTIAL — FROM KSh 5,000/MONTH
For businesses that need dependable day-to-day IT support.
✓ IT troubleshooting and technical support
✓ Computer preventive maintenance
✓ Software installation and updates
✓ Basic network troubleshooting
✓ Printer and peripheral support
✓ Basic user assistance
✓ Monthly IT health check
✓ Remote support
🔐 2. HELPLINE SECURE — FROM KSh 10,000/MONTH
For businesses that want IT support plus stronger cybersecurity.
Everything in Essential, plus:
✓ Endpoint security management
✓ Antivirus/security configuration
✓ Firewall configuration review
✓ Basic vulnerability assessment
✓ Backup verification
✓ Password and account-security guidance
✓ Cybersecurity awareness training
✓ Monthly security report
🌐 3. HELPLINE CONNECT — FROM KSh 15,000/MONTH
For businesses where reliable networking and connectivity are critical.
Everything in Secure, plus:
✓ Router and switch management
✓ Wi-Fi optimization
✓ Network performance monitoring
✓ LAN/WAN troubleshooting
✓ Network configuration management
✓ Guest Wi-Fi/captive portal support
✓ CCTV network integration
✓ Network documentation
✓ Monthly network performance report
⚙️ 4. HELPLINE PRO — FROM KSh 25,000/MONTH
For growing organizations that need proactive IT management.
Everything in Connect, plus:
✓ Proactive device monitoring
✓ Network monitoring
✓ Advanced endpoint protection
✓ Security event monitoring
✓ Backup management
✓ Incident response assistance
✓ Priority technical support
✓ Patch/update management
✓ IT asset inventory
✓ Quarterly IT security assessment
🏢 5. HELPLINE ENTERPRISE — FROM KSh 40,000/MONTH
For organizations looking for a strategic, fully managed IT partner.
Everything in Pro, plus:
✓ Managed IT infrastructure
✓ Advanced cybersecurity monitoring
✓ Server management
✓ Multi-site network management
✓ Firewall and security infrastructure management
✓ Security policies and procedures
✓ Disaster recovery planning
✓ Incident response and recovery
✓ Executive IT reporting
✓ IT strategy and technology planning
✓ Dedicated account/technical support
➕ OPTIONAL ADD-ON SERVICES
Keep your business technology covered with specialist services available separately:
🔹 CCTV installation & maintenance
🔹 Website design & hosting
🔹 Bulk SMS services
🔹 Server installation
🔹 Structured cabling
🔹 Network installation
🔹 Cybersecurity assessment/penetration testing
🔹 Data recovery
🔹 Cloud services
🔹 VoIP/IVR solutions
🔹 Staff cybersecurity training
🔹 Emergency/on-site support
💡 ONE PARTNER. COMPLETE IT SUPPORT. STRONGER SECURITY. BETTER CONNECTIVITY.
Let The Helpline Technologies take care of your IT infrastructure while you focus on growing your business.
📞 Contact The Helpline Technologies today
🌐 IT Support | Cybersecurity | Networking | CCTV | Cloud | Business Technology
The Helpline Technologies
Bringing Your World Closer.
