HeroNet

23/12/2024

To all our valued HeroNet Customers, Please be informed that our office will be closed for New Year's Holiday from 28th December 2024 until 5th January 2025.
We will resume business as usual on the 6th of January.
We thank you for your understanding and cooperation.
"Heronet wishes you all a happy and prosperous new year!
- Heronet

30/07/2024

Dear Heronet Customers,

Thank you so much for using our service!
We would like to inform you that our office will be closed for our summer holiday from August 12 to August 16.

For cancellations in August, please visit us by August 9 or starting August 19 to schedule your cancellation.
Please note that we require either 30 days' or at least 2 weeks' notice before your final out, so please plan accordingly and schedule your termination in advance.

For any required services, we will respond on the following Monday.

Thank you for your understanding!

Heronet Internet Provider

02/02/2024

23/01/2024

Dear Heronet Customers,

We would like to inform you that we are experiencing an ExpressVPN issue.
ExpressVPN is trying to fix the issue but for the time being, Please try this process to see if it fixes the issue.

To Change the protocols, please follow these steps:
1. Go to expressvpnrouter.com on a device connected to your VPN router.
2. Login using your admin username and password (Password will be your VPN SSID but in lowercase.)
3. Click the VPN options.
4. Go to VPN preferences
5. Select lightway - TCP. (If TCP does not work please try UDP, OpenVPN UDP/TCP, and IKev2)
6. Click Save.

26/12/2023

To all our valued HeroNet Customers, Please be informed that our office will be closed for New Year's Holiday from 29th December 2023 until 3rd January 2024.

We will resume business as usual on the 4th of January.
We thank you for your understanding and cooperation.

"Heronet wishes you all a happy and prosperous new year!

- Heronet

15/11/2023

【復旧済み】故障発生のお知らせ（おいらせ町・六戸町エリア/八戸下田ビルの一部）

下記のネットワーク障害について、復旧いたしました。
ご迷惑をお掛け致しましたことをあらためてお詫び申し上げます。
■日 時 2023年11月15日（水）16:59
■理 由 フレッツサービス設備故障

———————————

お客様各位
平素は弊社サービスをご利用いただき、誠にありがとうございます。
現在、一部のお客様へインターネットが使用できない下記の不具合が発生しております。

[障害発生日時] 2023年11月15日（水）12:51
[対象]おいらせ町・六戸町エリア/八戸下田ビルにてフレッツ 光WiFiアクセス、フレッツ 光ネクスト、フレッツ 光ライト/光ライトプラスをご利用されている一部のお客様
[原因] フレッツサービス設備故障

ご迷惑をおかけしており誠に申し訳ございません。
深くお詫び申し上げます。復旧次第、改めてご連絡いたします。
https://heronet.jp/ja/2888-2/

15/11/2023

【Restored】Network Outage(Oirase Town / Rokunohe Town)

Network outage has been restored.
We apologize for the inconvenience caused by these outages.

Date: 15 NOV 2023
Time: 12:51 – 16:59

----------------------------------------------
Dear HeroNet customers,A part of HeroNet internet services is not available now due to Network failure.The network is currently under maintenance.

Area:Oirase Town / Rokunohe Town
Date: 15 NOVEMBER 2023
Time: 12:51 –
*We are not able to tell when it will be restored.
Reasons of Temporary Suspension: Network failure
We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.

2023.11.15 Maintenance admin Network Outage(Oirase Town / Rokunohe Town) Dear HeroNet customers,A part of HeroNet internet services is not available now due to NTT Network failure.The network is currently under maintenance. Area:Oirase Town / Rokunohe TownDate: 15 NOVEMBER 2023Time: 12:51 – *We ar...

03/04/2023

Hello!

As you guys know, we love to give a "thank you for choosing us gifts" to our dear customers!
So, we would like to introduce our new thank-you gifts to our future customers!

08/02/2023

Dear Heronet Customers and future customers!

Due to popular demands, we are happy to announce that we are resuming our rental mobile hotspot service! We are now open to providing both rentals and purchase of mobile hotspots!

For further information, please do not hesitate to reach out to us through our FB page or come see us at our office located just right outside the main gate!

Thank you!
Heronet Manager

27/12/2022

【Year-end and New-year office schedule】
HeroNet office will be closed due to Japanese new year holidays.
Closed: December 29, 2022 ~ January 3, 2023

Dec 28, Wed Open until 16:00
Dec 29, Thu Closed
Dec 30, Fri Closed
Dec 31, Sat Closed
Jan 1, Sun Closed
Jan 2, Mon Closed
Jan 3, Tue Closed
Jan 4, Wed Open

https://heronet.jp/information/notice-office-closures-for-new-year-holidays-dec-28-jan-3

07/10/2022

HeroNet office will be closed on October 10 ,2022 due to Japanese holiday - “Sports Day "

We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.

Manager
HeroNet

16/09/2022

Dear customers,

HeroNet office will be closed on September 19 ,2022 due to Japanese holiday – “Respect for the Aged Day ”.

We apologize for any inconvenience this may cause and we thank you very much for your understanding and cooperation.

Manager
HeroNet