Nearshore Inbound Call Experts

Nearshore Inbound Call Experts Excellent benefits, perks, and training to ensure a successful career at NICE. Inbound calls, no outbound calling ,Paid training

Nice is a leading provider of inbound driven customer support, IT, and Quality Assurance solutions. With over 30 years of combined experience, NICE consists of an all-star team dedicated to ensuring that we retain, train and deploy the highest talent possible when it comes to dealing with end consumers. This ensures the highest level of support across any of our services.

16/10/2015



Tier II & Tier III - IT Technical Support Agent



NearShore Inbound Call Experts (NICE) is a leading provider of inbound driven customer support, IT, and Quality Assurance solutions. With over 30 years of combined experience, NICE consists of an all-star team dedicated to ensuring that we retain, train and deploy the highest talent possible when it comes to dealing with end consumers. This ensures the highest level of support across any of our services.



Position: Tier II & Tier III - IT Technical Support Agent



Job Summary: Provide inbound and outbound technical support for ATS customers and partners.



Job Duties: The Tier II & III IT Technical Support Agent will handle multiple sessions at one time completing a high volume of repair sessions. Agent will also interact with ATS Customers to diagnose, repair and confirm customer satisfaction of services.



Agents should have a strong working knowledge of Microsoft Windows operating systems, wired & wireless networking and printer connections.



Technical Skills:

Have an advanced working knowledge of Windows Operating Systems – Win XP/ Vista/ Win7/8
Advanced knowledge of windows process / registry entries and system 32 files
Ability to manually remove infections as well as bypass rootkits
Working knowledge of power shell and command prompts
Ability to read and use SFC /SCANNOW text file to repair windows issues
Have an advanced working knowledge of Mail Applications – Outlook Express, Microsoft Outlook 2000, 2003 and 2007, 2010 and 2013
Have an advanced working knowledge of various Web Browsers (I.E. Chrome, Firefox)
Have proficiency with Internet Connection Troubleshooting. USB wireless, third party connection software, Proxies etc.
Deliver service and support to end-users via remote connection over the Internet using proprietary remote connection software.
Adapters & Routers – Wired/wireless, USB etc.
Peripherals - Printers, Print servers, Web Cameras, Scanners, etc.
Knowledge of Diagnosing BSOD’s and non-boot scenarios and how to resolve without needing to use restore CD
Interact with customers to provide and process information in response to concerns, and requests about products and services or computers performance
Diagnosing and provide a path to resolving various technical issues while explaining clearly so the customer understands what is being done while avoiding technical jargon
Requirements/ Customer Support Skills:

Minimum of 4 CXC subjects (Math and English included) or equivalent education.
Minimum 1 year experience in a similar environment (call center experience is an asset).
Must be 18 years or older
Must have a valid Government issued ID
Have initiative and be goal oriented
Have flexibility and the ability to work on weekends and public Strong English skills both verbal and written. Excellent listening skills
Benefits of working for NICE include the following:

Paid Training
Free Lunch/beverages
Night Shift Differential
Weekly and Monthly Incentives
Free round-trip Transportation from downtown
Health insurance coverage (after 90 days)
Employee referral bonus program

16/10/2015

Keyboard Shorcuts (Microsoft Windows)
1. CTRL+C (Copy)
2. CTRL+X (Cut)
3. CTRL+V (Paste)
4. CTRL+Z (Undo)
5. DELETE (Delete)
6. SHIFT+DELETE (Delete the selected item permanently without placing the item in the Recycle Bin)
7. CTRL while dragging an item (Copy the selected item)
8. CTRL+SHIFT while dragging an item (Create a shortcut to the selected item)
9. F2 key (Rename the selected item)
10. CTRL+RIGHT ARROW (Move the insertion point to the beginning of the next word)
11. CTRL+LEFT ARROW (Move the insertion point to the beginning of the previous word)
12. CTRL+DOWN ARROW (Move the insertion point to the beginning of the next paragraph)
13. CTRL+UP ARROW (Move the insertion point to the beginning of the previous paragraph)
14. CTRL+SHIFT with any of the arrow keys (Highlight a block of text)
SHIFT with any of the arrow keys (Select more than one item in a window or on the desktop, or select text in a document)
15. CTRL+A (Select all)
16. F3 key (Search for a file or a folder)
17. ALT+ENTER (View the properties for the selected item)
18. ALT+F4 (Close the active item, or quit the active program)
19. ALT+ENTER (Display the properties of the selected object)
20. ALT+SPACEBAR (Open the shortcut menu for the active window)
21. CTRL+F4 (Close the active document in programs that enable you to have multiple documents opensimultaneou sly)
22. ALT+TAB (Switch between the open items)
23. ALT+ESC (Cycle through items in the order that they had been opened)
24. F6 key (Cycle through the screen elements in a window or on the desktop)
25. F4 key (Display the Address bar list in My Computer or Windows Explorer)
26. SHIFT+F10 (Display the shortcut menu for the selected item)
27. ALT+SPACEBAR (Display the System menu for the active window)
28. CTRL+ESC (Display the Start menu)
29. ALT+Underlined letter in a menu name (Display the corresponding menu) Underlined letter in a command name on an open menu (Perform the corresponding command)
30. F10 key (Activate the menu bar in the active program)
31. RIGHT ARROW (Open the next menu to the right, or open a submenu)
32. LEFT ARROW (Open the next menu to the left, or close a submenu)
33. F5 key (Update the active window)
34. BACKSPACE (View the folder onelevel up in My Computer or Windows Explorer)
35. ESC (Cancel the current task)
36. SHIFT when you insert a CD-ROMinto the CD-ROM drive (Prevent the CD-ROM from automatically playing)

Dialog Box - Keyboard Shortcuts
1. CTRL+TAB (Move forward through the tabs)
2. CTRL+SHIFT+TAB (Move backward through the tabs)
3. TAB (Move forward through the options)
4. SHIFT+TAB (Move backward through the options)
5. ALT+Underlined letter (Perform the corresponding command or select the corresponding option)
6. ENTER (Perform the command for the active option or button)
7. SPACEBAR (Select or clear the check box if the active option is a check box)
8. Arrow keys (Select a button if the active option is a group of option buttons)
9. F1 key (Display Help)
10. F4 key (Display the items in the active list)
11. BACKSPACE (Open a folder one level up if a folder is selected in the Save As or Open dialog box)

Microsoft Natural Keyboard Shortcuts
1. Windows Logo (Display or hide the Start menu)
2. Windows Logo+BREAK (Display the System Properties dialog box)
3. Windows Logo+D (Display the desktop)
4. Windows Logo+M (Minimize all of the windows)
5. Windows Logo+SHIFT+M (Restorethe minimized windows)
6. Windows Logo+E (Open My Computer)
7. Windows Logo+F (Search for a file or a folder)
8. CTRL+Windows Logo+F (Search for computers)
9. Windows Logo+F1 (Display Windows Help)
10. Windows Logo+ L (Lock the keyboard)
11. Windows Logo+R (Open the Run dialog box)
12. Windows Logo+U (Open Utility Manager)
13. Accessibility Keyboard Shortcuts
14. Right SHIFT for eight seconds (Switch FilterKeys either on or off)
15. Left ALT+left SHIFT+PRINT SCREEN (Switch High Contrast either on or off)
16. Left ALT+left SHIFT+NUM LOCK (Switch the MouseKeys either on or off)
17. SHIFT five times (Switch the StickyKeys either on or off)
18. NUM LOCK for five seconds (Switch the ToggleKeys either on or off)
19. Windows Logo +U (Open Utility Manager)
20. Windows Explorer Keyboard Shortcuts
21. END (Display the bottom of the active window)
22. HOME (Display the top of the active window)
23. NUM LOCK+Asterisk sign (*) (Display all of the subfolders that are under the selected folder)
24. NUM LOCK+Plus sign (+) (Display the contents of the selected folder)

MMC COnsole Windows Shortcut keys

1. SHIFT+F10 (Display the Action shortcut menu for the selected item)
2. F1 key (Open the Help topic, if any, for the selected item)
3. F5 key (Update the content of all console windows)
4. CTRL+F10 (Maximize the active console window)
5. CTRL+F5 (Restore the active console window)
6. ALT+ENTER (Display the Properties dialog box, if any, for theselected item)
7. F2 key (Rename the selected item)
8. CTRL+F4 (Close the active console window. When a console has only one console window, this shortcut closes the console)

Remote Desktop Connection Navigation
1. CTRL+ALT+END (Open the Microsoft Windows NT Security dialog box)
2. ALT+PAGE UP (Switch between programs from left to right)
3. ALT+PAGE DOWN (Switch between programs from right to left)
4. ALT+INSERT (Cycle through the programs in most recently used order)
5. ALT+HOME (Display the Start menu)
6. CTRL+ALT+BREAK (Switch the client computer between a window and a full screen)
7. ALT+DELETE (Display the Windows menu)
8. CTRL+ALT+Minus sign (-) (Place a snapshot of the active window in the client on the Terminal server clipboard and provide the same functionality as pressing PRINT SCREEN on a local computer.)
9. CTRL+ALT+Plus sign (+) (Place asnapshot of the entire client window area on the Terminal server clipboardand provide the same functionality aspressing ALT+PRINT SCREEN on a local computer.)

Microsoft Internet Explorer Keyboard Shortcuts
1. CTRL+B (Open the Organize Favorites dialog box)
2. CTRL+E (Open the Search bar)
3. CTRL+F (Start the Find utility)
4. CTRL+H (Open the History bar)
5. CTRL+I (Open the Favorites bar)
6. CTRL+L (Open the Open dialog box)
7. CTRL+N (Start another instance of the browser with the same Web address)
8. CTRL+O (Open the Open dialog box,the same as CTRL+L)
9. CTRL+P (Open the Print dialog box)
10. CTRL+R (Update the current Web )

How to save time
16/10/2015

How to save time

25/09/2015

We Invest In Your Success
NICE has created a challenging yet fun environment for its members. Come start your career with not only a great work environment but also have access to some of the best technology and tools to help you achieve your professional goals. We offer full paid training to every employee to ensure the highest possible success rate once you join the NICE team.

Work along other motivated employees that share the same drive and passion as you do, all in a safe, friendly work environment.

Address

1-3 Pinmento Way
Montego Bay
00000

Telephone

1-876-620-1079

Website

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