25/07/2022
Summary of the Position:
Our Sales Agents provide exceptional customer service representatives over the phone, to prospective customers in an effort to convert each contact into sales.
**NB: Must have previous experience selling Cable, Internet and Phone Services.
Essential Duties Responsibilities
• Maintain up-to-date knowledge about all the products and services for the providers we sell.
• Respond to customer queries about our providers services, equipment, promotions.
• Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
• Take customer calls and complete service orders.
• Understand customer needs and recommend appropriate products and rate plans.
• Develop innovative ways to sell our providers products and services to customers.
• Handle customer requests for payments, activations, upgrades and other services.
• Address and resolve customer concerns promptly.
• Handle large volume of customer calls efficiently.
• Handles customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
• Offers alternative solutions where appropriate with the objective of retaining customer's business.
• Handles business transactions in connection with activation of new customer accounts on a computer terminal.
• Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
• Sell all products and services offered by the company.
• Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
Required Skills, Abilities&Knowledge:
•Must have excellent written and oral communication skills.
•Must have a excellent personal demeanor and soft skills.
•Must be able to describe products an suit their benefits/ advantages to customer needs.
•Must be able to work cooperatively on a team and with all staff members.
What we Offer:
•Dynamic Sales Training
•Achievable Incentive and Bonus Structures
• Uncapped Commission Structure
