Fusion CX Jamaica

03/08/2026

Jessica James | Turning Everyday Wins Into Team Wins

Jessica is the kind of person who gets excited when a new challenge lands on her desk. More to solve, more to learn, more opportunities to help someone succeed. As a Supervisor at Fusion CX Jamaica, she's constantly coaching, encouraging, solving problems, and celebrating progress along the way. Watching every member of her team achieve their incentive in the same month wasn't just a proud milestone. It was a reminder that consistent coaching, real-time support, and a little motivation can go a long way.

Away from the floor, you'll probably find her outdoors, playing netball, watching football, getting lost in a romance novel, or enjoying ice cream after a long day. She also has a habit of turning her workspace into her own little happy place with music, snacks, and good vibes. After all, if you're spending hours at your desk, it might as well feel like your happy place.

Her journey reminds us that leadership doesn't always have to be loud. Sometimes it's simply the person making everyone around them believe they can do a little better today than yesterday.

Read her story: https://careers.fusioncx.com/fusionfaces-jessica-james-supervisor-jamaica/

16/07/2026

Office roles off. Game faces on. ⚽🔥

Fusion CX Jamaica stepped into the Business House Football League ready to run, compete, and represent.

Every pass showed trust. Every challenge brought grit. Every frame captured a team playing with passion and carrying Fusion pride across the pitch.

The scoreboard counted goals. We counted teamwork, energy, and moments worth remembering.

15/07/2026

Leadership starts with trust. Growth starts with opportunity.

Fusion CX is hiring across Customer Service Associate, Team Leader, and Manager roles for Loan Origination & Collections in Jamaica. Whether you're ready to build your career or lead high-performing teams, this is your chance to grow with a global customer experience company supporting financial services operations.

Apply for the role that matches your experience:

• Manager – Loan Origination & Collections Operations
https://careers.fusioncx.com/job/manager-loan-origination-collections-operations-kingston-jamaica/

• Team Leader – Loan Origination & Collections
https://careers.fusioncx.com/job/team-leader-loan-origination-collections-kingston-jamaica/

• Customer Service Associate – Loan Origination & Collections Support
https://careers.fusioncx.com/job/customer-service-associate-loan-origination-collections-support-kingston-jamaica/

Apply for customer service jobs in Jamaica at Fusion CX. Help customers with loan applications, collections, and account support in a rewarding career.

01/07/2026

Ready to turn conversations into opportunities?

If you're confident on the phone, enjoy connecting with people, and know how to spark interest, this is your chance to level up your career.

We're hiring Sales Executives – Outbound Lead Generation in Kingston, Jamaica. Bring your communication skills, your energy, and your ambition we'll help you build the rest.

Apply today and take the next step toward a rewarding career.

🔗 Apply here: https://careers.fusioncx.com/job/sales-executive-outbound-lead-generation-kingston-jamaica/

Looking for BPO sales jobs in Jamaica? Apply now for Sales Executive – Outbound Lead Generation roles in Fusion CX Kingston.

01/07/2026

Great conversations create great outcomes. 💬

If you're confident communicating, enjoy solving problems, and know how to handle challenging conversations with professionalism, this opportunity is for you.

Fusion CX is hiring Customer Service Associates for Inbound & Outbound Collections in Kingston, Jamaica. Build valuable customer service and negotiation skills while growing your career in a supportive, performance-driven environment.

Apply today and take the next step in your career.

CSA (Outbound Collections): https://careers.fusioncx.com/job/customer-service-associate-outbound-collections-jamaica/
Collections Support (Inbound & Outbound): https://careers.fusioncx.com/job/customer-service-associate-collections-support-inbound-outbound-kingston-jamaica/

Find outbound collections jobs in Jamaica and help customers resolve overdue balances while developing negotiation and communication expertise.

28/05/2026

Shaniel Johnson | The Energy Behind The Operations Floor

Client escalations popping up at the same time? Staffing challenges? Operational pressure? Shaniel walks straight into the chaos with calm energy and a game plan already forming in her head. For more than 6 years at Fusion CX Jamaica, she has been helping drive BFSI operations by keeping teams aligned, communication sharp, and client expectations moving in the right direction even on the most intense days. Fast paced environments don’t throw her off. They bring out her best leadership mode.

Outside the spreadsheets and stakeholder calls, Shaniel enjoys motivational content, calm music, family time, and moments with her son who instantly lifts her mood no matter how intense the day gets. Her comfort meal after long shifts? Burger King number one combo with absolutely no pickles or onions because some preferences are serious business. Add coffee and Whitney Houston to the mix, and the reset is complete.

Her journey is proof that leadership is not about being the loudest voice in the room. It’s about being the energy people trust when things get difficult.

Read her story: https://careers.fusioncx.com/shaniel-johnson-jamaica-bfsi-associate-director/

30/04/2026

You don’t just respond, you influence outcomes.
Now Hiring: Customer Advocate (Loan Support)
Every call = clarity, every conversation = impact. If you can handle responsibility, this role will grow you fast. Step in.

Apply now: https://careers.fusioncx.com/job/customer-advocate-customer-service-loan-support-kingston-jamaica/

Apply now for a Customer Advocate job in Kingston, Jamaica. Provide customer service and loan support in a fast-growing team. Start your career today.