Fusion CX Jamaica

28/05/2026

Shaniel Johnson | The Energy Behind The Operations Floor

Client escalations popping up at the same time? Staffing challenges? Operational pressure? Shaniel walks straight into the chaos with calm energy and a game plan already forming in her head. For more than 6 years at Fusion CX Jamaica, she has been helping drive BFSI operations by keeping teams aligned, communication sharp, and client expectations moving in the right direction even on the most intense days. Fast paced environments don’t throw her off. They bring out her best leadership mode.

Outside the spreadsheets and stakeholder calls, Shaniel enjoys motivational content, calm music, family time, and moments with her son who instantly lifts her mood no matter how intense the day gets. Her comfort meal after long shifts? Burger King number one combo with absolutely no pickles or onions because some preferences are serious business. Add coffee and Whitney Houston to the mix, and the reset is complete.

Her journey is proof that leadership is not about being the loudest voice in the room. It’s about being the energy people trust when things get difficult.

Read her story: https://careers.fusioncx.com/shaniel-johnson-jamaica-bfsi-associate-director/

30/04/2026

You don’t just respond, you influence outcomes.
Now Hiring: Customer Advocate (Loan Support)
Every call = clarity, every conversation = impact. If you can handle responsibility, this role will grow you fast. Step in.

Apply now: https://careers.fusioncx.com/job/customer-advocate-customer-service-loan-support-kingston-jamaica/

Apply now for a Customer Advocate job in Kingston, Jamaica. Provide customer service and loan support in a fast-growing team. Start your career today.

06/02/2026

If details don’t scare you and pressure doesn’t shake you, this role is built for you. Fusion is hiring Customer Service Associates for Financial Services Support in (WFO). Handle critical calls, support real customers, and build skills that actually matter. Calm minds win here. Ready to prove it?

👉 Apply now: https://shorturl.at/eOjin

Apply for call center jobs in Kingston, Jamaica. Guide and manage customers on loan applications, terms to support informed lending decisions.

10/12/2025

Your communication is your strength — start using it for a career that grows with you.

Fusion CX is hiring Customer Service Associates & Collections Associates in Kingston, Jamaica.
Join a team where your professionalism, empathy, and problem-solving skills help shape customer trust every single day.

If you’re ready for stability, growth, and real impact — this is your moment.

🔗 Apply Now
Customer Service Associates: https://shorturl.at/jqr1K
Collections Associates: https://shorturl.at/NRqOr

Find Collection jobs in call centers in Kingston, Jamaica. Support customers, manage payments, and work in a stable WFO role.

05/12/2025

Every great resolution starts with a strong voice.
If you can lead conversations, build trust, and turn “no” into “yes,” Fusion CX wants you.

We’re hiring Customer Service Associates – Outbound Collections in Jamaica. Step into a role that challenges you, grows you, and rewards your drive.

✅Graduation required.
✅Strong verbal communication and negotiation skills.
✅Ability to handle payment discussions professionally and with empathy.
✅Basic computer proficiency with accurate documentation skills.

Apply Now & Make an Impact
https://shorturl.at/q6VJx

Find outbound collections jobs in Jamaica and help customers resolve overdue balances while developing negotiation and communication expertise.

04/12/2025

Great teams need strong systems. Strong systems need strong leadership.

At Fusion CX Kingston, we’re hiring for two roles that shape how our people work, how our clients experience service, and how our operations grow. Whether you stabilize infrastructure or guide full customer experience teams, your contribution directly drives performance.

If you bring ownership, clarity, and a mindset to lead—your next big move starts here.

Apply now
Senior Manager – Service Delivery (Sales & Customer Experience): https://shorturl.at/rcteP
IT Executive / IT Specialist / Systems Administrator: https://shorturl.at/97JKe

Find service delivery jobs in Kingston, Jamaica. Lead analytics, manage KPIs, and guide teams to improve sales, CX, and operational results.

17/09/2025

Your bilingual skills are more than talent—they’re opportunity! Join us in Kingston as a Bilingual Collections Specialist and use your voice to build trust, drive results, and grow your career with Fusion CX. This is where your next chapter begins.

✅ Minimum of 5 CXC’s including Math and English.
✅ Proven collections experience (6 months+)
✅ Fluent in Spanish + English
✅ Strong communicator & confident negotiator
✅ Computer-literate with strong knowledge of Microsoft Office

Apply now: https://shorturl.at/lTsJt

Fusion CX is hiring bilingual Spanish-English Collections Specialists in Kingston. Jamaica. Support account recovery and grow your CX career. Apply now!

21/08/2025

Employee Spotlight - Leisha Whyte | A Jamaican Beat of Balance and Focus
Three inboxes. Countless tasks. Zero loose ends.
From Kingston, Jamaica, Leisha Whyte brings discipline and clarity to every shift, keeping operations steady in a role where every detail matters. She doesn’t just manage tasks. She owns the outcome.

Whether it’s compliance approvals, permit requests, or certificates of insurance, Leisha handles it all with quiet confidence. Her workflow is sharp: priorities first, deadlines met, and every update tracked with care.

When an unexpected surge in permitting projects came through, Leisha helped her team rethink the process. By rotating project types, they balanced the load and cut down delays. It was a small shift that made a big difference.

“The key is to filter tasks around their deadlines,” she says. That mindset shapes how she manages her inboxes, her toolkit, and her day.

Away from work, she recharges with family, music, movies, and well-earned rest. Her steady rhythm is the force behind her sharp focus.

Thank you, Leisha, for proving that true impact is built quietly.
It lives in clear priorities, calm ex*****on, and the strength to hold it all together when the pace picks up. Here's to the steady minds who keep operations focused and CX seamless. Follow Fusion CX to discover more changemakers behind the experience.

Read her story: http://bit.ly/41KIfKI

27/06/2025

Kingston, Let’s Build the Future of CX Together.
We’re calling driven, skilled, and passionate professionals who want to create real impact. Whether you're a pro at solving issues, leading teams, or catching the smallest detail—Fusion CX has a role for you.

We are hiring across these exciting roles:
• Customer Service Associates
• Team Leaders & Program Managers
• Quality Analysts & Bilingual Collection Specialists

Join a culture that values performance, purpose, and people.

Apply now: https://careers.fusioncx.com/locations/jamaica/
Location: Kingston, Jamaica

12/05/2025

Fluent in Spanish & English?
It’s time to turn your bilingual skills into real impact. Join Fusion CX as a Collections Specialist in Kingston and help clients around the globe recover with confidence and care.

✅ Minimum 6 months of experience in a collections or similar role
✅ Fluency in Spanish and English (spoken and written)
✅ At least 5 CXC subjects, including Mathematics and English
✅ Exceptional negotiation and communication skills
✅ Strong attention to detail and organizational ability
✅ Proficiency in Microsoft Office and general computer literacy
✅ Availability for flexible scheduling, including weekends

Drive results. Collect with purpose.
Apply today: https://careers.fusioncx.com/job/collections-specialist-spanish-english-kingston-jamaica/

Fusion CX is hiring bilingual Spanish-English Collections Specialists in Kingston. Jamaica. Support account recovery and grow your CX career.