Sure Jersey

Sure Jersey Sure by Beyon - keeping our islands connected. We’re proud to be part of Beyon - bringing global innovation to our local islands.

Reliable networks, real people and local care.


Sure Jersey Future Network Community ➡️ https://www.facebook.com/groups/2107618793470890/ Sure by Beyon connects the Channel Islands and Isle of Man with trusted networks, friendly support and a genuine focus on our communities.

14/10/2026

Planned mobile works in Grands Vaux, 14th Oct.
We’re carrying out planned works at a mobile site in Grands Vaux on 14th October as part of our mobile network upgrade.
Customers in Grands Vaux, Trinity Hill, St Helier may experience reduced mobile coverage during this time. Coverage from nearby sites and emergency calls will remain available. Landline and broadband services are not affected.
Thank you for your understanding.
For the latest updates and more about our network upgrade, visit: https://www.sure.com/jersey/5g/

13/10/2026

Planned mobile works in Bellozanne, 13th Oct
Our engineers are working at one of our mobile sites in Bellozanne today (13th Oct). This includes installing new equipment to prepare the site for the next stages of our mobile network upgrade.
Some customers around Bellozanne Valley, Bellozanne, First Tower, may experience reduced mobile coverage while the work takes place.
Coverage from neighbouring sites will remain available, and emergency calls will continue to work. Landline and broadband services are not affected.
Thank you for your understanding while our engineers complete this work.
You can find the latest planned works, support and more information about our mobile network upgrade on our 5G page: https://www.sure.com/jersey/5g/

09/10/2026

Planned mobile works in St Brelade, 12th Oct.
Our engineers will be carrying out planned works at one of our mobile sites at Portelet, St Brelade on Monday 12th Oct.
This includes installing new equipment to prepare the site for the next stages of our mobile network upgrade.
Some customers around Portelet may experience reduced mobile coverage while the work takes place.
Coverage from neighbouring sites will remain available, and emergency calls will continue to work. Landline and broadband services are not affected.
Thank you for your understanding while our engineers complete this work.
You can find the latest planned works, support and more information about our mobile network upgrade on our 5G page: https://www.sure.com/jersey/5g/

09/10/2026

Planned mobile works in Grouville, 9th Oct.
Our engineers are working at one of our mobile sites in Grouville today.
This includes installing new equipment to prepare the site for the next stages of our mobile network upgrade.
Some customers around Grouville area including Holmegrown Garden Centre may experience reduced mobile coverage while the work takes place.
Coverage from neighbouring sites will remain available, and emergency calls will continue to work. Landline and broadband services are not affected.
Thank you for your understanding while our engineers complete this work.
You can find the latest planned works, support and more information about our mobile network upgrade on our 5G page: https://www.sure.com/jersey/5g/

05/10/2026

Mobile works underway in St Lawrence

Our engineers are continuing planned works at a mobile site in St Lawrence between today and tomorrow, installing new equipment as part of our mobile network upgrade.

Customers near Le Mont Felard and surrounding areas of St Lawrence may notice periods of reduced mobile coverage while the work takes place. We apologise for any inconvenience this may cause.

Emergency calls will continue to work. Landline and broadband services are not affected.

For the latest planned works, network updates and support, visit our 5G page: sure.com/jersey/5g/

Thank you for your understanding while our engineers complete this work.

29/09/2026

Planned mobile works in St Mary, 30 Sep–01 Oct

Our engineers will be carrying out planned works at one of our mobile sites in St Mary between Wednesday 30 September and Thursday 1 October. This includes installing new equipment to prepare the site for the next stages of our mobile network upgrade.

Some customers in and around St Mary may experience reduced mobile coverage while the work takes place. Coverage from neighbouring sites will remain available, and emergency calls will continue to work. Landline and broadband services are not affected.

Thank you for your understanding while our engineers complete this work.

You can find the latest planned works, support and more information about our mobile network upgrade on our 5G page: sure.com/jersey/5g

Pay As You Go top-ups unavailable from 4am to 6am, Tues 29 SepWe’ll be carrying out essential maintenance on our top-up ...
28/09/2026

Pay As You Go top-ups unavailable from 4am to 6am, Tues 29 Sep

We’ll be carrying out essential maintenance on our top-up systems between 4am and 6am tomorrow, Tuesday 29 September. During this time, Pay As You Go customers won’t be able to top up online or by calling 177.

If you think you’ll need to top up during these hours, please do so before the maintenance window. Top-ups will be available again from 6am. We’ll let you know here if anything changes.

We’re sorry for any inconvenience and appreciate your understanding.

28/09/2026

Planned mobile works in St Saviour, 28–29 September

Our engineers are carrying out planned works at an Airtel mobile site in St Saviour today and tomorrow, installing new equipment as part of our mobile network upgrade.
Some customers around Lodge Farm and the surrounding area may experience reduced mobile coverage while the work takes place.

Coverage from neighbouring sites will remain available, and emergency calls will continue to work. Landline and broadband services are not affected.

You can find the latest planned works, support and more information about our mobile network upgrade on our 5G page: https://www.sure.com/jersey/5g/

Thank you for your understanding while our engineers complete this work.

26/09/2026

Planned mobile works in St Ouen and Trinity

Our engineers are continuing planned works at mobile sites in St Ouen and Trinity today.

Some customers around Chemin de la Brecquette in St Ouen and Charrières du Boulay in Trinity may experience reduced mobile coverage while the work takes place.
Coverage from neighbouring sites will remain available, and emergency calls will continue to work. Landline and broadband services are not affected.

You can find the latest planned works, support and more information about our mobile network upgrade on our 5G page: https: sure.com/jersey/5g

Thank you for your understanding while our engineers complete this work.

Keep up to date with mobile site activity in your areaEngineers are continuing work at Sure and Airtel mobile sites acro...
23/09/2026

Keep up to date with mobile site activity in your area

Engineers are continuing work at Sure and Airtel mobile sites across Jersey as part of our mobile network upgrade.

Our 5G webpage includes a regularly updated map showing where work is taking place, with the latest timings and information to keep you informed.

While these works are being carried out, some customers may notice temporary disruption to their mobile service.

Visit sure.com/jersey/5g to check what’s happening in your area, find out more about the network upgrade, access quick connection checks and explore the support available.

If you’re experiencing any issues with your Sure services, please get in touch. While some disruption can be expected during planned works, our teams are here to investigate ongoing problems, answer questions and make sure you get the support you need.

Address

King Street, St Helier
St. Helier
JE24WE

Opening Hours

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:30 - 16:30
Saturday 09:00 - 17:30

Telephone

0808 10 15 247

Website

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