Cluster Reply Italia

20/10/2026

🚀 Do you know the power of ?

After exploring , the second stop in our series is all about performance.⚡

As data volumes grow and more users rely on analytics every day, keeping workloads fast and costs under control becomes a real challenge. Slow queries mean slower decisions, and sizing capacity for worst-case peaks means paying for resources that sit idle most of the time.

📊 This is where Microsoft Fabric makes the difference. Performance management is built into the platform, helping your data workloads run efficiently, consistently and at scale, from data engineering to real-time analytics.

Here are the key capabilities that make it possible:
🚀 Bursting: temporarily uses more compute than you purchased, finishing heavy jobs up to 4x faster
⚖️ Smoothing: spreads usage spikes over time, so you stay within capacity without being throttled
🧠 Caching: keeps frequently used data in memory and on SSD, plus result set caching for repeated queries
📈 Statistics: automatically maintained, helping the query optimizer build efficient ex*****on plans
🗂️ V-Order & Z-Order: optimized file layouts for reads often 10–50% faster and more targeted queries

🎯 The result: faster insights, better user experience and capacity sized on average demand, not worst-case peaks.

📌 Do you want to discover more? Download the brochure and read it on the Cluster Reply website.
📩 Contact us for further details.

20/10/2026

📅 𝟮𝟭 𝗼𝘁𝘁𝗼𝗯𝗿𝗲 𝟮𝟬𝟮𝟲 | 🕓 𝟭𝟲:𝟬𝟬
🎧 𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗡𝗲𝘅𝘁 𝗘𝗿𝗮 𝗼𝗳 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀: 𝗔𝗜 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
Ci siamo quasi.

Domani approfondiremo le evoluzioni che stanno ridefinendo il mondo dei contact center, tra AI, automazione e nuovi approcci alla gestione delle interazioni con i clienti, attraverso casi d'uso ed esperienze progettuali.

🔗 Scopri di più e registrati:

The session, delivered by Cluster Reply, explores the role of the contact center as a strategic enabler of operational efficiency, customer experience qualit...

19/10/2026

🪄𝗚𝗹𝗶 𝗮𝗴𝗲𝗻𝘁𝗶 𝗱𝗶𝘃𝗲𝗻𝘁𝗮𝗻𝗼 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗼.

Cluster Reply ha sviluppato un modello agentico che orchestra lead qualification, account planning, gestione delle opportunità e generazione delle offerte nel settore Media & Publishing.

➡️ Scopri di più: https://www.reply.com/cluster-reply-italy/it/an-agentic-model-for-the-sales-lifecycle

L’esperienza di Cluster Reply nell’orchestrazione di lead, opportunità e offerte nel settore Media & Publishing attraverso AI Agent e Copilot.

16/10/2026

⚡ No More 3 AM War Rooms: Azure SRE Agent in Action

📅 November 17, 2026
🕘 4.00 PM - 4.30 PM CET
📍Online Webinar
👉 Register here: https://webinars.reply.com/permalink/no-more-3-am-war-rooms-azure-sre-agent-in-action.action?_gl=1*1mzgwjo*_ga*MTA0NDQ2ODU5Ni4xNzcxNjA1NTY2*_ga_03WJT618YJ*czE3OTIxMzY1MzkkbzgzJGcxJHQxNzkyMTM2NTQwJGo1OSRsMCRoMA..

💡 Join our webinar to discover how Cluster Reply is leveraging Azure SRE Agent to simplify cloud operations, from incident triage and root-cause analysis to security and cost audits. Discover how AI-powered agents can analyze signals across monitoring tools, identify potential issues and support faster incident resolution.

🎯 We will also explore Azure SRE Agents integration capabilities, security controls and the role of human oversight, showing through practical examples how AI-supported operations can reduce manual effort, accelerate troubleshooting and improve operational efficiency.

🚀 Don't miss the opportunity to see Azure SRE Agent in action and discover how AI can transform cloud operations while keeping teams in control of critical decisions!

15/10/2026

🎯 E se i ticket IT potessero raccontare molto più di ciò che c’è scritto?

Dietro ogni richiesta di supporto possono nascondersi segnali importanti: frustrazione, urgenza, insoddisfazione o criticità emergenti.

Con la soluzione Advanced Sentiment Analysis per l’IT Service Management, Cluster Reply utilizza Intelligenza Artificiale, Machine Learning e Natural Language Processing per trasformare i contenuti non strutturati dei ticket in insight utili e azionabili.

🔎 Individuare segnali di insoddisfazione prima che generino escalation
⚡ Comprendere la reale priorità delle richieste
🤖 Identificare automaticamente i ticket più critici
📊 Trasformare feedback e contenuti testuali in informazioni misurabili
🎯 Supportare decisioni più rapide e consapevoli

Un nuovo approccio all’IT Service Management, per migliorare l’efficienza del service desk e ottenere una visione più completa della qualità del servizio.

👉 Scopri la soluzione Advanced Sentiment Analysis https://www.reply.com/cluster-reply-italy/it/Advanced-Sentiment-Analysis-for-IT-Service-Management

15/10/2026

🚀 Reply CMP is now available on Microsoft Marketplace.

One place to manage Azure, AWS and Google Cloud. Now with a new way to buy.

💡 Reply CMP, the SaaS platform developed by Cluster Reply, helps cloud and finance teams understand their resources, govern cloud costs and turn optimisation opportunities into action.

Discovery, FinOps, provisioning, automation and monitoring come together in one platform, with built-in AI to explore cloud data, estimate potential savings and create reports.

Availability on Microsoft Marketplace adds a purchasing route through the Microsoft ecosystem, with plans and terms available directly on the offer page.

🔎 Explore Reply CMP on Microsoft Marketplace: https://marketplace.microsoft.com/en-us/product/reply.cluait_cmp?tab=Overview

Cloud, Simplified.

15/10/2026

♻️ Simplify CONAI compliance with Dynamics 365 Finance & Operations

Managing CONAI environmental fees can mean complex calculations, exemptions, packaging data and regulatory reporting.

With Cluster Reply’s CONAI Management solution, organizations can bring the entire process directly into Microsoft Dynamics 365 Finance & Operations, reducing manual activities and improving accuracy and control.

The solution enables:

✅ Automatic calculation of CONAI fees across sales and procurement processes
✅ Flexible management of parameters and exemptions
✅ Order-level calculation and preview before posting
✅ Mapping between items and packaging material categories
✅ Automated CONAI declaration reporting with Excel export
✅ Centralized management directly within Dynamics 365

The solution is part of the EXIL 2.0 FINANCE package, extending Dynamics 365 with capabilities designed specifically for Italian regulatory requirements.

👉 Discover CONAI Management on Microsoft Marketplace: https://marketplace.microsoft.com/en-us/product/reply.cludit_bizapps_009?tab=Overview

15/10/2026

📅 𝟮𝟭 𝗼𝘁𝘁𝗼𝗯𝗿𝗲 𝟮𝟬𝟮𝟲 | 🕓 𝟭𝟲:𝟬𝟬

🎧 𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗡𝗲𝘅𝘁 𝗘𝗿𝗮 𝗼𝗳 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀: 𝗔𝗜 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲

Mancano pochi giorni al webinar dedicato alle evoluzioni che stanno ridefinendo il mondo dei contact center.

Nel corso della sessione verranno approfonditi scenari applicativi, AI, automazione e nuovi approcci alla gestione delle interazioni con i clienti, attraverso casi d'uso ed esperienze progettuali.

🔗 Scopri di più e registrati: https://webinars.reply.com/permalink/leading-the-next-era-of-contact-centers-ai-and-customer-experience.action

The session, delivered by Cluster Reply, explores the role of the contact center as a strategic enabler of operational efficiency, customer experience qualit...

14/10/2026

Si è conclusa un'edizione ricca di spunti e occasioni di confronto di IT'S ALL ENERGY & UTILITY 2026.

Grazie a tutti coloro che hanno assistito alla tavola rotonda CRM & Marketing for Energy & Utility e a chi è passato dal nostro stand per confrontarsi sui temi che stanno trasformando il settore Energy & Utility.

Un ringraziamento a tutto il team per aver portato la nostra visione sul tema in the Age of e per aver favorito il dialogo e il confronto con clienti e partner accogliendoli allo stand.

Portiamo con noi nuovi spunti, connessioni preziose e idee da trasformare in valore per i nostri clienti.

13/10/2026

Your cloud costs. Explained. 💡

How much are we spending on cloud? What's driving the increase? Who owns those costs and where can we take action?

📽️ This video explores how Reply CMP brings these questions together in one FinOps journey:

- Multi-cloud visibility: analyse spend across Azure, AWS and Google Cloud, with breakdowns by provider, resource category and tags.
- Cost allocation: connect spend to owners, teams and projects to make accountability clearer.
- Forecasting and monitoring: track spending trends, forecast costs (with a proprietary ML model) and spot budget thresholds or unexpected spikes.
- Optimisation: explore AI-estimated savings, reservations and cost-saving automations.

🎯 The CMP Agent adds a conversational layer: ask what changed in your cloud spend, investigate the underlying data and generate an executive report. The AI Report Designer helps turn reporting requirements into tailored views through natural-language instructions.

From understanding the numbers to deciding what to do next. Enjoy the video! 🚀

🔗 Watch the video to discover the features of the Reply CMP: https://www.youtube.com/watch?v=PSBDlcyK4lI
💡 Visit the Reply Cloud Management Platforms playlist: https://www.youtube.com/playlist?list=PLOyxRc45dFOZMD_fpYDLZBdRisvsp-b0z
📩 Contact us at [email protected] for further information!