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RDcom

Esperti di business messaging e comunicazione multicanale da oltre 20 anni. Soluzioni di Comunicazione e Advertising via SMS ed EMAIL

13/08/2026

RCS Rich campaigns are now live in inTouch.

Create messages with images, cards, carousels and actions. Then select your recipients, configure and schedule the campaign, and monitor the results—all directly within the platform.

From content to campaign, all in one place.

Explore RCS in inTouch 👉 https://platform.rdcom.com/en/auth/login/

28/07/2026

Once we reach a goal, our attention moves straight to the next one. Yet the value created by the first continues to develop over time.

After acquisition, the relationship can grow, stall or begin again. It is through these moments that Customer Lifetime Value takes shape.

In our latest article, we look at what happens after the first purchase and how to build on that value over time.
https://rdcom.com/en/how-much-is-an-ongoing-relationship-worth/

22/07/2026

A new contact appears in the database.
We know they’ve filled in a form, but to work out what to do next, we need to look a little further back.

Did they download a guide? Did they sign up for a trial? Did they ask to speak to someone?
These are different requests, even when they’re entered into the same database and share the same fields.

The welcome journey begins with this distinction. It confirms what the person has requested, suggests a logical next step and adapts as new information becomes available.
If content is viewed, the journey can explore that topic in more depth. If an action remains incomplete, a suggestion may be helpful. If the enquiry is already sales-related, the contact can be quickly directed to the right person, along with the context that has been gathered.

In the new article, we explore how to guide a contact after they’ve completed a form, without forcing them to start from scratch with every communication.

Read the article and discover inTouch 👉 https://rdcom.com/en/the-relationship-begins-after-the-form-how-to-create-a-welcome-journey/

14/07/2026

Send more, send less, or send better?
Perhaps the right question is a different one… why stop just when the message is starting to say something?

A campaign gets underway. We see opens, clicks, replies, form submissions, missed interactions, and responses weeks later.
Within those signals lies much of the path ahead.
A click isn’t the end. It’s a clue. It can help you understand what to communicate next, which channel to use, what content to offer, and which automation to trigger.
This is where email, SMS and RCS cease to exist as separate communications and become part of an ongoing relationship.
With inTouch, channels, data, consents and automations work within the same environment to transform communications into more consistent and measurable customer journeys.

From a single message to customer engagement, value comes from what happens after the message is sent.
Discover inTouch 👉 https://rdcom.com/intouch/

09/07/2026

For 2026/2027, we are renewing our GSMA membership.

For us, it is not just a formal renewal.
GSMA is one of the places where the telecommunications market comes together and continues to discuss the direction of mobile messaging.

And it is a context where we continue to feel at home.

It is where many of the topics that are part of our daily work take shape, from operators and standards to international relationships and new opportunities for the world of mobile communications.

Being part of this community means staying inside the industry dialogue, paying attention to what is changing and bringing our contribution with responsibility.

Another year together with GSMA.
Another year in a market we continue to live every day.

03/06/2026

Europe 2026 GCCM in Berlin is back, and rdcom will be there again this year.

From June 15 to 17, you can meet Daniele Poerio, Alexandros Gonidis and Gabriela Toader at tables B03 and B04 to discuss the latest developments in the telco world and discover how rdcom products are evolving.

If you’re in Berlin, see you there.

27/05/2026

RCS Builder is now available in inTouch.

A visual environment to design advanced RCS templates with text, media, cards, carousels, and interactive actions.

Here’s the key point: content doesn’t stay locked inside the platform.

You can create it in inTouch, save it as a template, and reuse it via API in your sending flows, even from external systems.

This means companies, partners, and platforms can integrate RCS into their processes without building and maintaining a dedicated editor.

A simpler way to deliver rich, visual, and interactive RCS communications.
And a more open way to bring them wherever they’re needed.

RCS Builder is available in inTouch.

Want to explore it?
Choose the path that best fits your needs.

I already have an inTouch account: bit.ly/RCS-builder-user

I don’t have an inTouch account: bit.ly/RCS-builder-nouser

21/05/2026

Don’t start from scratch. Start with a template.
With inTouch on Zapier, you can activate SMS and email automations starting from ready-made templates.
Connect tools like HubSpot, Slack, Jotform or Calendly to inTouch and trigger communications based on specific events: a new form submission, a booked meeting, a contact update and more.
Choose the template, adapt it to your workflow and get your automation running in just a few steps.

- Less setup.
- Faster activation.
- More connected tools.

Discover the templates available on Zapier for inTouch: https://zapier.com/apps/intouch-by-rdcom/integrations

19/05/2026

Don’t know where to start? InTouch now guides you through the details, too.

With the redesign come tips: quick, contextual suggestions available directly within the platform, right when you need them.

They help you understand what to do, where to go, and how to complete tasks—without unnecessary trial and error.

Log in to InTouch and discover what’s new: https://platform.rdcom.com/en/auth/login/

12/05/2026

inTouch integrates natively with Salesforce Marketing Cloud.

This means you can include RCS and SMS directly in the automations you already manage within the platform, with no external steps or separate workflows.
Reminders, confirmations, transactional messages and cart recovery become part of a single, more consistent and easier-to-manage journey.

When the channel is part of the right flow, communication reaches people at the right moment.

Learn more about the native integration with Salesforce Marketing Cloud and discover how inTouch connects with your existing tools: https://rdcom.com/en/integrations-and-apis/

Indirizzo

Via Dei Castagni 9
Montorio Veronese
37141

Orario di apertura

Lunedì	09:00 - 18:00
Martedì	09:00 - 18:00
Mercoledì	09:00 - 18:00
Giovedì	09:00 - 18:00
Venerdì	09:00 - 18:00
Sabato	09:30 - 12:30

Sito Web

https://rdcom.com/

Notifiche

Lasciando la tua email puoi essere il primo a sapere quando RDcom pubblica notizie e promozioni. Il tuo indirizzo email non verrà utilizzato per nessun altro scopo e potrai annullare l'iscrizione in qualsiasi momento.