Guard.Social

25/01/2018

On average, without a social caring platform a medium size brand loses up to 10% of customer complaints on social.
But the question is: does your company need a tool for its customer care?
Get the answer now:

Learn about social customer care solutions, and when to invest in a tool, so you are not losing money.

24/01/2018

By solving a customer's issue on social media, the costs are nearly 1/6th as compared to call center interactions.
(McKinsey & Company)

Learn more: http://go.guard.social/theul31ac

23/01/2018

Did you know that 88% of consumers are less likely to buy from companies that leave complaints on social media unanswered?

We have gathered together all the statistics from around the net and put them into one big infographic so you can see just how vital social customer care is!

19/01/2018

Social media isn't only about success: learn from the others' fails (and wins) what to do (and don't) to make your customers happy and your brand amazing.

Here are the do's and don'ts for social media customer service with examples

17/01/2018

We've summed up the most important points to focus your social customer care strategy on.
Ready to improve your customer service metrics?
Download now our Free Checklist:

Increase customer satisfaction and revenue by structuring your social customer care.

15/01/2018

Have you already implemented a chatbot on your page?
If the answer is no, you must read this now 'cause speeding up your social customer care is easy if you know how to do it!

Companies are now using automation to keep up with customer expectations. Chatbots and automated alerts are helping brands speed up the customer care process.

13/01/2018

Are you giving amazing customer experience?
Start exceeding your customer expectations with social customer care!

12/01/2018

Positive social customer care experiences make customers 3x more likely to recommend a brand.
(Harvard Business Review)

Learn more: http://go.guard.social/theul31ac

10/01/2018

Did you know that customer-centric organizations are 3 times more profitable than the others (Pragmatic Marketing)?
Learn more on our blog about the most important principles of social customer care today:

Social media is an authentic customer-centric space that can build close and long-lasting relationships. Here are the four principles of social customer care.

08/01/2018

Learn how to structure and succeed at social customer care today.
Download our free starter kit now:

All you need to know for your social customer care strategy today.

30/11/2017

Have you ever heard about content curation?
It is your new content strategy ----> https://hubs.ly/H09dbt80

29/11/2017

How are you presenting your brand to the public?

Building Brand Identity is an ongoing and essential process. Developing a strong brand identity will create familiarity and loyalty from your consumers.