16/10/2026
“Ask Alex.”
If that is the answer every time someone in the team gets stuck, Alex is not just your best technician anymore.
He has become the internal search engine.
That works until he is busy, on a customer call, on holiday — or simply answering the same question for the fiftieth time.
MyPersonas helps make specific expertise easier for the rest of the team to access, so recurring questions do not always have to land on the same person.
The point is not to replace experience.
It is to stop making one person the bottleneck for everyone else.