27/01/2021
Enterprise Unified Communications Trends 2020
->Hybrid communications: The future of UC is expected to become increasingly cloud-based. While not every business is being able to shift immediately to UCaaS, most will take a hybrid approach to their operations by implementing elements of their communications strategy into the cloud.
->Emerging new platforms: Businesses worldwide are starting to embrace video-first cultures, encouraging face-to-face interactions among remote workers and putting an emphasis on video and instant chat features as part of their UC solution.
->Team collaboration: Real-time collaboration is becoming increasingly important. Email is no longer the most effective way to communicate in the age of remote work and distributed teams. Video conferencing, screen sharing, file transfer, and chat rooms are becoming must-have features.
->Integration: Companies are increasingly looking for ways to integrate their existing tools and services with new solutions.
->Scalability: Considering the growth of the market, UC solutions need to be scalable and endlessly flexible.
->Artificial intelligence: We expect to see more AI in our communications such as smart assistants. Artificial intelligence will fundamentally change the way we communicate.
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