IBS Software

IBS Software For the tour and cruise industry, IBS provides a comprehensive customer-centric, digital platform that covers onshore online and on-board solutions.
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IBS Software is a leading travel technology company delivering AI-native travel intelligence that enables smarter, faster and more resilient decision-making, with built-in guardrails across aviation, cargo and logistics, and leisure and hospitality. IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, and hospitality industries. IBS' solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel, and air-cargo management. IBS also runs a real-time B2B and B2C distribution platform providing hotel room inventory, rates, and availability to a global network of hospitality companies and channels. IBS Software is a Blackstone portfolio company and operates from 15 offices across the world.

ONE Record is moving from industry ambition to real-world impact.At the IATA Cargo Experts Conference in Budapest, our c...
24/09/2026

ONE Record is moving from industry ambition to real-world impact.
At the IATA Cargo Experts Conference in Budapest, our colleague Ajith Pancily Poothiyot joined industry peers for the session "From Adoption to Impact: Real-World ONE Record Benefits and Challenges."

Three live demonstrations grounded the discussion in actual deployments. The panel walked through the operational gains already being realised, alongside the implementation lessons and challenges that come with putting ONE Record into practice.

The conversation centred on what happens after adoption, and how ONE Record is starting to deliver measurable value across air cargo operations.

Thanks to Lenhard Egger of WiseTech Global and Dr. Tim Steinebach of Lufthansa Cargo for sharing the stage, and to International Air Transport Association (IATA) for hosting the conversation.

Christophe Roux, SVP and Head of Aviation Passenger Solutions, joined the panel "Are We Offer Obsessed? Here Are Other V...
23/09/2026

Christophe Roux, SVP and Head of Aviation Passenger Solutions, joined the panel "Are We Offer Obsessed? Here Are Other Value Drivers That Should Be On the Radar" at T2RL Engage in London.

Highlighting a few points from the discussion.

Neil Geurin from American Airlines was candid: the industry had lost sight of what technology could actually do, until AI and the offer forced everyone to confront the possibilities in front of them. Airlines, he said, often lack the means to sell unconventional products, still battling legacy systems while innovation moves ahead elsewhere.

Christophe's view: AI has to sit at the core, not bolted on as a chatbot on top of a dated system. He cited Air New Zealand's Skynest as proof: selling a product that isn't even part of the seat takes exactly that kind of imagination. Yet momentum is slow, as airlines keep reaching for quick wins instead of the harder decisions that would actually shift the model.

Thank you to everyone who joined the conversation.

23/09/2026

AI At Work | Liju Mathew, Head of Demand Generation Marketing, based in Trivandrum, shares how AI has shortened the distance between curiosity and understanding.

Whether it's to learn a marketing concept, an emerging technology, or an industry trend, he starts with a question and explores it further through examples and comparisons until it clicks, making learning more interactive and contextual.

What's the last task AI assisted you with? Tell us in the comments. 👇

Our team is on the ground at T2RL Engage in London this week, exploring why modern airline retailing can't stop at the O...
22/09/2026

Our team is on the ground at T2RL Engage in London this week, exploring why modern airline retailing can't stop at the Offer.
Settlement, smart delivery systems, data and new channels remain underused levers alongside it. Getting them right means rethinking commercial models, not just adding technology, and airlines don't need to tackle all of it at once. Progress can come in stages, prioritising where the value is highest first.
Christophe Roux, SVP and Head of Aviation Passenger Solutions, will be joining the panel "Are We Offer Obsessed? Here Are Other Value Drivers That Should Be On the Radar", and we'll share an update from this session.

"If your operations rockstars can't pass on their skills and systemise their knowledge now, when they retire, it will be...
22/09/2026

"If your operations rockstars can't pass on their skills and systemise their knowledge now, when they retire, it will be too late."

Airline operations control centres run on a small group of highly experienced staff, the people who know how to steady things when disruption hits. Passing that knowledge on, and freeing those staff to focus on the judgement calls only they can make, matters more than ever.

In this article, Julian Fish, SVP and Head of Aviation Operations Solutions, looks at how AI can spot disruption before it escalates, model recovery options in seconds, and put senior-level expertise in the hands of the junior staff who need it most.

https://bit.ly/4yPwAIH

21/09/2026

How do you and your teammates connect at the end of the day? At our Bangalore campus, colleagues get together every month to experience fun activities and learn something new. Here's a glimpse from the recent dance workshop. 💃

17/09/2026

Disruption costs the airline industry an estimated $50-$60 billion a year.
Speaking to Vishal Mehra of The Indian AvGeek Podcast, our CEO, Somit Goyal, points out that the systems airlines rely on to respond to disruptions, don't talk to each other in real time.

He argues the fix involves connecting the data those systems already hold, and utilising AI to make that response proactive instead of reactive. Closing that gap is where he sees the industry solving this over the next 12 to 24 months.

Listen to the full episode on Spotify: https://bit.ly/4yCFgSx

If you're starting your career, this one's for you!Colleagues based in the Kochi and Trivandrum campuses, who joined IBS...
16/09/2026

If you're starting your career, this one's for you!

Colleagues based in the Kochi and Trivandrum campuses, who joined IBS Software through LITMUS (Learn IT from US), our three-month bootcamp for graduates, share their advice for anyone stepping into the tech or corporate world. Tap to read more. 🤩

Update from Santiago, Chile, where colleagues, including CPO Abha Dogra, CRO Jitendra Sindhwani, and Region Head for Lat...
09/09/2026

Update from Santiago, Chile, where colleagues, including CPO Abha Dogra, CRO Jitendra Sindhwani, and Region Head for Latin America Erica Quiroz, met with LATAM Airlines.

LATAM runs its aviation operations and loyalty programme on IBS Software; the visit was an opportunity to strengthen the partnership and talk about the shared strategic vision and growth objectives.

Many thanks to the LATAM team for hosting us. ✈️

AI At Work | Meet Harish Kumar, Product Consultant, based in Bangalore, India. How do you use AI in your daily work? I u...
08/09/2026

AI At Work | Meet Harish Kumar, Product Consultant, based in Bangalore, India.

How do you use AI in your daily work?
I use Claude to turn meeting transcripts into knowledge guides, generate user stories, and build product prototypes from business requirements.

What's a task that AI changed for you?
Understanding how a product behaves. I don't come from a coding background, so reading the code myself was never realistic. Before AI, figuring out how something worked often meant back-to-back meetings with busy engineers. Now Claude helps me identify how it works, and I only need one conversation with developers to confirm it, saving time for both teams.

Tell us an AI best practice you follow
When you start a task, ask AI to challenge your thinking by exploring why a feature exists and who it's for, before jumping to solutions.

Now that I've incorporated this practice into my work, whenever I give Claude a requirement, it pushes back with questions I hadn't considered, like what happens when something expires or if it clashes with another rule. More than once, it has questioned assumptions, helping me clarify requirements before they ever reach a developer.

Thanks for sharing, Harish! Share below how you use AI in your daily work. 💬

Address

5th Floor, Nila, Technopark
Thiruvananthapuram
695581

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

914716614200

Website

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