FIRST RITE, is purely into the world of BPO, Outsourcing, Off-Shoring, Consultancy and various business advisory services pertaining to the ITES industry primarily. Based out of Kolkata - India, FIRST RITE has managed to build a long and strong list of clientele based all over the globe. In a short span of time the team of FIRST RITE has managed to utilize the benefits of globalisation and the adv
ancement of technology to its greatest possible extent. OUTBOUND
•Lead Generation
•Survey
•New Client Acquisition
•Appointment Setting
•Upgrading/Up-selling
•Retention/Win-back
•Welcome Call
•Re-verification Call
•Customer Feedback
•Collection/Follow Up/Reminder
INBOUND
•Customer Service
•Order Taking
•Grievance Cell
•Ticketing
•Enquiry/Seeking Info
INDUSTRY SEGMENTS
•Retail
•Banking
•IT/ITES
•Manufacturing
•Market Research
•Telecom – Landline & Mobile
•ISP – Broadband, ADSL/ADSL2, VOIP
•Finance – Insurance, Mortgage and other financial products
•Travel & Tourism – Ticketing, Packages – Standard & Customized, Bookings etc.
•Website, Web Application Joomla, CMS development