As the telecommunications market is evolving and new technologies such as LTE and 5G networks come into prominence, service providers need to evolve their Operations Support Systems (OSS) and Business Support Systems (BSS). They must enable higher bandwidth and content-rich applications, all while delivering new capabilities and superior experiences to users. OSS and BSS are key to delivering orga
nizations needs for service delivery and fulfilment and business intelligence. The systems integration will help Telecom service providers to optimize expenses on their OSS and BSS systems, and at the same time improve the overall service provisioning and the quality of experience delivered to customers. It cover the fulfilment, assurance and billing processes in depth for converged telecommunication services. Customer care using web self care and social networking applications. Billing and charging concepts for GSM, 3G Networks including IMS , LTE is covered. The present day challenge in front of Telecommunication Service Providers is providing a Convergent bill to their customers. Hence Convergent Billing concepts have been included in the book. VOIP and Interconnect Billing has also been covered. BSS Data Centre Solution has been discussed in the book right from Choosing COTS software , planning and designing for BSS Data Centre infrastructure , Licensing and Sizing for Computing resources , Storage and Software, , Deigning WAN for CRM , Mediation and Provisioning , need of taking OSS/BSS on cloud. On the OSS front, the book has excellent coverage of TMN, EMS/NMS, OSS Network Operation Centre , SNMP and Management of Next Generation Networks.
