12/02/2013
The BPO industry in India has become one of the most significant growth catalysts for the country’s economy. In the last decade, the industry has grown 16 times in size, to reach USD 16.9 Billion (including domestic) in FY2011. In addition to fuelling India’s economy, direct and indirect employment creation is estimated at 4.5 million. India is the leading BPO destination, accounting for over 37 per cent of total global sourcing BPO revenues, followed by Canada and Philippines.
